Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wee Mai Teo

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

2025
2025
years of professional experience

Work History

Documents Specialist

SABIC Asia Pacific Pte Ltd
  • Streamlined workflow processes for better efficiency in handling and processing documents.
  • Collaborated with cross-functional teams to gather necessary information for accurate document creation.
  • Improved document management by implementing a consistent filing system and digital archiving process.
  • Ensured accuracy in all documentation with thorough proofreading and editing tasks.
  • Worked with internal team members to remedy issues with preemptive solutions.

Customer Service Representative

SABIC Asia Pacific Pte Ltd
01.2001 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.


  • Contributed to positive team culture, driving motivation and productivity among peers.
  • Maintained high levels of customer retention with proactive relationship-building strategies.
  • Enhanced team performance, providing continuous training and support to new and existing representatives.
  • Monitored customer satisfaction metrics, identifying trends and areas for improvement.
  • Resolved customer complaints, ensuring customer satisfaction and loyalty.
  • Fostered positive team environment, encouraging collaboration and efficiency among team members.
  • Contributed to team objectives in fast-paced environment.

Education

No Degree -

Prebyterian High School

Skills

  • Editing and proofreading
  • Adobe creative suite
  • Teamwork and collaboration
  • Time management
  • Problem-solving abilities
  • Team collaboration
  • Effective communication
  • Knowledge management

Timeline

Customer Service Representative

SABIC Asia Pacific Pte Ltd
01.2001 - Current

Documents Specialist

SABIC Asia Pacific Pte Ltd

No Degree -

Prebyterian High School
Wee Mai Teo