Summary
Work History
Education
Skills
Timeline
BusinessAnalyst
Wan Nurul Shuhadah Ramli

Wan Nurul Shuhadah Ramli

Summary

A dynamic leader and passionate service professional with more than 12 years of work experience in contact centre environment and in the Ultra High Net Worth space. Proven record of influencing leader over years of growth and consistently in top 1% high achiever of yearly Colleague Engagement Survey

Work History

Head of Travel & Lifestyle Services Singapore

American Express International Inc.
07.2022 - Current
  • Oversee day-to-day operation and performance of 37 Travel Consultants in Singapore, 33 Travel Consultants in Kuala Lumpur and 3 operational supporting team
  • Leading the travel, lifestyle and relationship management teams to achieve the agreed targets and successfully implement the region’s strategies

Team Manager - Relationship Management

American Express International Inc.
10.2020 - 06.2022
  • Leading a dedicated team of 13 Relationship Manager for Singapore and UK markets
  • Ensuring the team delivers extraordinary service through process excellence
  • Accomplishment: AMEX Pacesetter 2022

Team Manager - CENTURION Travel

American Express International Inc.
01.2019 - 09.2020
  • Motivate a team of 16 Travel Consultant in providing a world class service
  • Evaluate processes and implement method to improve operations, efficiency and service standard
  • Accomplishment: American Express Pacesetter 2019

Team Manager - Relationship Management

American Express International Inc.
01.2018 - 12.2018
  • Oversee team operation and performance of 15 Relationship Manager
  • Integrate knowledge and product in tailoring solutions for UHNW card members
  • Accomplishment: EXSA 2018 Gold Award

Relationship Manager

American Express International Inc.
08.2016 - 12.2017
  • Execute strategies to meet set goals by identifying key interest to cultivate profitable relationship
  • Develop business by developing new sales opportunity and consistent delivery of great customer service practices
  • Accomplishment: EXSA 2017 Silver Award

Education

Bachelor of Science - Bioinformatics

University of Malaya
Malaysia
04.2007

Skills

Team Leadership

Organizational Skill

Effective Communication

Operations Management

Operational Procedures

Problem Solving

Analytical Thinking

Ideas Management

Emotional Intelligence

Relationship Building

Timeline

Head of Travel & Lifestyle Services Singapore

American Express International Inc.
07.2022 - Current

Team Manager - Relationship Management

American Express International Inc.
10.2020 - 06.2022

Team Manager - CENTURION Travel

American Express International Inc.
01.2019 - 09.2020

Team Manager - Relationship Management

American Express International Inc.
01.2018 - 12.2018

Relationship Manager

American Express International Inc.
08.2016 - 12.2017

Bachelor of Science - Bioinformatics

University of Malaya

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Wan Nurul Shuhadah Ramli