Jishreean Ramesh

• Part of founding management team in scaling company to scale overseas and oversee all functions for entire Singapore region with close collaboration with other market team
• Created data-driven processes for continuous improvement of existing products both internal and external boosting overall performance and user satisfaction.
• Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability and established key performance indicators for each department to track progress towards organizational goals effectively.
• Developed comprehensive financial plans to support long-term business objectives, reducing operational expenses while maximizing profitability and budgeting which resulted in turning EBITDA positive for Singapore division by being the P&L owner and shouldered corporate fiscal responsibility.
• Championed adoption of customer relationship management (CRM) software, enhancing sales team efficiency and customer engagement and enhanced customer satisfaction ensuring seamless and personalized user experience.
• Led cross-functional teams to exceed performance targets, establishing collaborative environment that leveraged each team's strengths.
• Spearheaded entry into new markets by conducting thorough research and developing tailored expansion strategies with the expansion into the School sector from pricing strategies to operational execution contributing to an additional $500K MMR , averaging SGD 6million a year.
• Custodian and was pivotal in overseeing growth of total revenue from 500k MMR to almost a million achieving 50% YOY growth serving more than 10000 trips a month
• Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders and represent company at key industry events
• Collaborated with marketing team to improve brand awareness and optimise SEO and ad spending to ensure low CPA to below $2.
• Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.

Key awards won : OCBC Emerging Enterprise Sustainability Award 2024

Key clients : Invictus International School , Melbourne International School , German European International School , MINDS Towner Garden , Ministry of Education

• Demonstrated strong organizational and time management skills while managing multiple projects
• Oversaw 3 main pillars of the business , operations leasing and customer service.
• Spearheaded and launched leasing division from conceptualization to GTM strategy. The division grew to managing leased fleet of 100 vehicles contributing to more than $250k MMR within 11months with more growth slated
• Facilitated change management efforts with digitalisation guiding teams through periods of transition and growth of new product verticals
• Managed diverse portfolio of accounts serving as key account manager for all of the corporate clients by building strong relationship and addressing their needs promptly.
• Maintained high client retention rate 90% by providing exceptional customer service and anticipating client needs and also drove revenue growth by identifying new business opportunities within existing accounts.
• Pivotal in growing B2B MMR from 250k to 500k

Key accounts managed : Asia Pacific Breweries , Amazon , Sentosa Development Corporation . Republic Polytechnic, ATLAS Bar , Paulaner Brewhaus, LAPP Asia Pacific , Uniqlo, Ben foods

• Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
• Oversaw supply chain management, ensuring timely delivery of products and services to customers.
• Managed vendor relationships, negotiating contracts to ensure healthy profit and loss.
• Ensuring 99.9% fulfillment rate across all project delivery while maintaining operating costs with CSAT score more than 99%.
• Led workforce expansion efforts for operations and customer service team recruiting top talent and establishing high-performance team aligned with company goals that consistently achieved targets.
• Directed launch of new product lines, coordinating cross-functional teams to achieve market penetration and sales targets, setting the KPI and base operations framework
• Implemented data-driven decision-making processes while collaborated with executive leadership leveraging analytics to optimize operations and drive business growth

• Company Overview: WPP
• Conceptualised and developed marketing campaigns based on clients marketing briefs to further augment their brand position and expand customer base
• Undertook additional responsibilities to be the pivotal gel between inter departments in order to expedite workflow processes and also to amplify quality of service rendered to clients
• Operated as a project manager for a big client in order to reduce additional layers of supervision and was often key in helping the client fulfill their objectives by closely envisioning with the creative department and negotiation with strategic key partners to bring ideas to fruition and execute them exceptionally
• Spearheaded the acquisition of a warehouse to store all logistics neatly by implementing an inventory management system by itemising all the items by projects digitally increasing efficiency for the operations team by 30%
• Oversaw both logistics and manpower management through ardent recruitment processes and coordinated all matters such as roster planning for activations, pay and training to help the company to reduce costs
• Skillfully planned and accomplished the islandwide POSM deployment of more than 700 retailer stores
• Delivered significant exemplary results from time to time and by maintaining a good relationship with clients managed to increase the gross billing sales from $60000 to $600000 in a span of 5 months which boosted the company profile significantly as it managed to clinch new clients as a result of the esteemed company track record
• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.

• Company Overview: Mobile
• Boosted sales revenue by implementing effective sales strategies and streamlining the sales process and highlighting to them the key Unique selling points amidst competitors
• Conducted market research on the ground by finding out customer feedback on user experience and identifying key features that resonate well with the masses and possible new suggestions to improve the product and increase sales
• Displayed cheerful, patient and friendly outlook to consumers in store helping them to address their issues and questions as representative of the brand
• Surpassed monthly targets consecutively each month averaging 40 units per month which led to the quick promotion from Junior Brand Ambassador to Senior Brand ambassador within 3 months

• Applied established sales techniques and persuasive communication skills to meet personal sales objectives leading to award of Top Brand Ambassador twice for amassing highest sales

• Company Overview: IRAS
• Actively listened to taxpayers’ issues, formulated suggestions and aided them step by step on filing and tax matters and managed to successfully solve all of their problems
• Handled an average of 100 calls per week with good phone etiquette providing friendly and professional service that was consistently praised by taxpayers and supervisors
• Commended by supervisor for working efficiently and independently to achieve target KPI of 5 per hour and 80% for quality management using good communication skills and bubbly attitude
• Outperform the cohort by being in the top 10% to attain distinction.