Wai Ling Joey Chan
Summary
With a proven track record at Marina Bay Sands, I excel in enhancing customer satisfaction and team dynamics. Leveraging customer engagement and team management skills, I've significantly contributed to creating memorable experiences. Foster brand awareness sets me apart, ensuring premier service standards and strong patron relationships. My ability which is trying to speak daily Japanese conversation with Japanese patrons, I love to blog my stories in instagram daily, editing videos and photos and posting interesting stuff from Japan.
Overview
12
12
years of professional experience
Work History
Patron Experience Quality Ambassador
Marina Bay Sands
07.2024 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with patrons and internal staff.
Casino Table Games Dealer Supervisor
Marina Bay Sands
05.2013 - Current
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Assisted new players by explaining rules and strategies, increasing their confidence and enjoyment at the table.
- Maintained professional appearance while adhering to casino dress code policies, projecting a polished image that enhanced overall guest experience.
- Utilized strong interpersonal skills to build relationships with both novice and experienced players, fostering a welcoming atmosphere for all guests.
Education
N Level Certificate -
Pioneer Secondary School
Singapore2008
Skills
- Customer engagement
- Team management
- Product knowledge
- Brand awareness
- Daily Japanese Speaking Conversation
Languages
Japanese
Upper intermediate (B2)
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Patron Experience Quality Ambassador
Marina Bay Sands
07.2024 - Current
Casino Table Games Dealer Supervisor
Marina Bay Sands
05.2013 - Current
N Level Certificate -
Pioneer Secondary School
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