Wai Ling Joey Chan
Summary
With a proven track record at Marina Bay Sands, I excel in enhancing customer satisfaction and team dynamics. Leveraging customer engagement and team management skills, I've significantly contributed to creating memorable experiences. Foster brand awareness sets me apart, ensuring premier service standards and strong patron relationships. I am committed to enhancing my Japanese language proficiency to the point where I can communicate fluently with Japanese patrons. I'm constantly inspired by Japan, and I love expressing that through my Instagram feed. Every day, I create videos and edit photos, sharing my unique perspective on this fascinating culture.
Overview
13
13
years of professional experience
Work History
Patron Experience Quality Ambassador
Marina Bay Sands
07.2024 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with patrons and internal staff.
Casino Table Games Dealer Supervisor
Marina Bay Sands
05.2013 - Current
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Assisted new players by explaining rules and strategies, increasing their confidence and enjoyment at the table.
- Maintained professional appearance while adhering to casino dress code policies, projecting a polished image that enhanced overall guest experience.
- Utilized strong interpersonal skills to build relationships with both novice and experienced players, fostering a welcoming atmosphere for all guests.
Casino Table Games Dealer
Resorts World Sentosa
03.2012 - 05.2013
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Collaborated with management to develop strategies for optimizing dealer performance and improving overall operational efficiency.
Education
N Level Certificate -
Pioneer Secondary School
Singapore2008
N4 - Japanese Language
Ikoma Language School
Singapore 2023 -
Skills
- Customer engagement
- Team management
- Product knowledge
- Brand awareness
- Daily Japanese Speaking Conversation
Languages
Japanese
Upper intermediate (B2)
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Patron Experience Quality Ambassador
Marina Bay Sands
07.2024 - Current
N4 - Japanese Language
Ikoma Language School
2023 -
Casino Table Games Dealer Supervisor
Marina Bay Sands
05.2013 - Current
Casino Table Games Dealer
Resorts World Sentosa
03.2012 - 05.2013
N Level Certificate -
Pioneer Secondary School
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