Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Maria Kathleen Abiera

Head Hostess
Singapore

Summary

With 10 years of experience in the restaurant industry, I am passionate about creating unforgettable dining experiences for every guest. My expertise in front-of-house management allows me to seamlessly navigate the complexities of a busy restaurant, ensuring smooth operations and a warm, welcoming atmosphere for all. I possess a keen understanding of the nuances of exceptional service, from greeting guests with a genuine smile to anticipating their needs and exceeding their expectations. I am a strong communicator, adept at building rapport and fostering a positive and collaborative environment for both guests and staff. My passion lies in creating a welcoming and memorable experience for every guest, ensuring they feel valued and appreciated. My passion lies in creating a welcoming and memorable experience for every guest, ensuring they feel valued and appreciated. I am eager to lead a team of dedicated professionals towards achieving the highest standards of service excellence, making every dining experience truly exceptional. Furthermore, I deeply understand Michelin standards and delivering meticulous service.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Head Hostess

Waku Ghin, Marina Bay Sands Pte. Ltd.
10.2022 - Current

Highly motivated and experienced Head Hostess with a proven track record of optimizing restaurant operations, efficient dining experience. and exceeding guest expectations. Skilled in managing reservations, seating arrangements, and guest flow, I consistently deliver a smooth and enjoyable dining experience. My strong communication and problem-solving skills allow me to effectively handle guest concerns, resolve issues promptly, and maintain a high level of customer satisfaction.

Head Hostess

Spago by Wolfgang Puck, Marina Bay Sands Pte. Ltd.
06.2022 - 10.2022

A highly motivated and experienced Head Hostess with a proven ability to lead and inspire a team, ensuring a seamless and positive dining experience for every guest. Skilled in managing reservations, seating arrangements, and staff schedules, I consistently deliver exceptional customer service while maintaining a welcoming and efficient atmosphere. My dedication to training and development allows me to effectively mentor new staff and foster a collaborative and productive work environment.

Hostess

Spago by Wolfgang Puck, Marina Bay Sands Pte. Ltd.
08.2020 - 06.2022

A passionate and experienced Hostess with a proven track record of optimizing restaurant operations and exceeding guest expectations. Skilled in managing reservations, seating arrangements, and guest flow, I consistently deliver a smooth and enjoyable dining experience. My strong communication and problem-solving skills allow me to effectively handle guest concerns, resolve issues promptly, and maintain a high level of customer satisfaction.

Food Service Attendant

Poolside, Spago by Wolfgang Puck, Marina Bay Sands Pte. Ltd.
05.2019 - 08.2020

Highly motivated and adaptable team player with a proven track record of exceeding customer expectations in a fast-paced restaurant environment. Skilled in managing high-volume orders with accuracy and efficiency, even under pressure. Demonstrated expertise in training new team members, maximizing table turnover rates, and collaborating effectively with both front-of-house and back-of-house staff. Possess a strong understanding of food preparation methods and dietary restrictions, ensuring guests with allergies or intolerances receive accurate information and safe service. Dedicated to maintaining a clean and sanitary work environment, adhering to all health and safety standards. Proactively identify and address potential service bottlenecks, contributing to continuous improvement efforts. Passionate about providing exceptional customer service and creating a positive dining experience.

Service Captain

Jamboree Bar and Cafe Pte. Ltd.
08.2017 - 05.2019

A dedicated professional with a proven track record of delivering exceptional customer service in fast-paced environments. Possessing a strong grasp of high standards, I consistently ensure a positive dining experience for guests. My ability to adapt quickly, train diverse teams, and implement efficient strategies has led to increased customer satisfaction and revenue. Proficient in POS operations, cash handling, and inventory management, I excel at building customer relationships and promoting repeat business. Committed to maintaining a clean and welcoming atmosphere, I prioritize service excellence and effective issue resolution.

Operations Supervisor

Lucky Cafe and Restaurant Pte. Ltd.
11.2016 - 08.2017

A goal-oriented and team player restaurant professional with a proven track record of success in fast-paced dining environments. I thrive in dynamic settings, leading teams to achieve optimal performance while consistently exceeding customer expectations. My expertise lies in streamlining operations, fostering a positive work culture, and driving revenue growth through strategic initiatives. I am adept at building strong customer relationships, resolving issues effectively, and ensuring compliance with all health and safety regulations. My passion for delivering exceptional service and fostering a welcoming atmosphere for guests is evident in my commitment to continuous improvement and exceeding expectations.

Barista

The Coffee Bean & Tea Leaf
02.2016 - 08.2016

I am a skilled and passionate barista dedicated to creating exceptional coffee experiences. I excel at crafting a wide variety of beverages, consistently exceeding customer expectations with my attention to detail, friendly demeanor, and efficient service. I am adept at managing high-volume periods, training new employees, and implementing innovative ideas to enhance the customer experience. My dedication to delivering exceptional service and fostering a positive team environment has consistently resulted in increased customer satisfaction and sales.

Assistant Event Coordinator

Imoments Event Management
09.2014 - 02.2016

I am a passionate and results-driven event professional dedicated to crafting unforgettable experiences. I excel at transforming client visions into reality, seamlessly managing all aspects of event planning, from concept development to execution. My ability to build strong relationships, negotiate favorable terms, and deliver exceptional logistics has consistently resulted in successful events that exceed client expectations. I thrive in collaborative environments, working effectively with teams to ensure seamless event execution. My expertise in logistics, budget management, and vendor coordination allows me to optimize resources and deliver exceptional value to clients. I am passionate about staying ahead of trends and implementing innovative solutions to enhance event planning and execution. My dedication to continuous improvement, coupled with my strong communication and collaboration skills, allows me to consistently deliver exceptional results for clients.

AYS Agent, Front Office

Manila Marriott Hotel
10.2013 - 01.2014

As intern, I have gained valuable experience in hospitality management, teamwork, communication, customer service and administrative skills. I became a customer-focused hospitality professional with experience in both hotel front office and butler roles. I excel at providing personalized attention, resolving guest issues efficiently, and ensuring a seamless and enjoyable experience. My strong communication and teamwork skills, combined with my ability to manage high-volume periods and adapt to changing situations, contribute to a positive work environment and overall guest satisfaction.

Restaurant Hostess

Jatujak Thai Restaurant, Silom Food Company, Incorporated
06.2013 - 12.2013

As a highly motivated and customer-focused hostess, I am dedicated to creating a warm and welcoming dining experience for every guest. I excel at managing reservations efficiently, seating guests promptly, and ensuring a smooth and enjoyable experience. My ability to handle high-volume periods, resolve guest issues promptly, and collaborate effectively with my team has consistently resulted in increased customer satisfaction and a positive work environment. I am adept at training new staff members, maintaining consistent service standards, and adapting to changing situations, ensuring a seamless and enjoyable dining experience for every guest. My passion for hospitality, combined with my strong communication skills, attention to detail, and ability to work effectively as part of a team, have consistently contributed to a positive work environment and increased customer satisfaction.

Waitress

Jatujak Thai Restaurant, Silom Food Company, Incorporated
05.2013 - 06.2013

As dedicated and customer-focused server, I excel at creating a warm and welcoming dining experience, building rapport with guests, and providing attentive service to ensure their satisfaction. With a proven ability to handle high-pressure situations, multitask efficiently, and maintain excellent service standards even during busy shifts, I contribute to a positive work environment and consistently high levels of customer satisfaction. My strong communication skills, adaptability, and knowledge of menu items allow me to recommend personalized selections, address dietary restrictions, and collaborate effectively with team members for a seamless dining experience.

Hostess

Blackbeard's Seafood Island
09.2012 - 05.2013

I am a customer-oriented and efficient hospitality professional that provides exceptional service. I excel at creating a warm and welcoming environment for guests, reducing wait times by coordinating effectively with team members during peak hours, and maintaining high levels of guest satisfaction. With strong multitasking skills, I balance various responsibilities such as taking reservations, answering customer inquiries, and supporting servers, food runners, and bussers. I am adept at training new staff on customer service best practices, maintaining a clean and organized dining area, and handling various restaurant roles with ease. My proactive approach to assisting during busy times and my commitment to fostering positive customer relationships contribute to a seamless and enjoyable dining experience for every guest.

Education

Bachelor Of Science - Hotel And Restaurant Management

Philippine Christian University
Taft Ave, Manila, Philippines
04.2014

Skills

Communication

Software

SevenRooms

POS

Certification

WSQ Basic Food Hygiene Course

Timeline

WSQ Basic Food Hygiene Course

04-2024

Head Hostess

Waku Ghin, Marina Bay Sands Pte. Ltd.
10.2022 - Current

Head Hostess

Spago by Wolfgang Puck, Marina Bay Sands Pte. Ltd.
06.2022 - 10.2022

Hostess

Spago by Wolfgang Puck, Marina Bay Sands Pte. Ltd.
08.2020 - 06.2022

Food Service Attendant

Poolside, Spago by Wolfgang Puck, Marina Bay Sands Pte. Ltd.
05.2019 - 08.2020

Service Captain

Jamboree Bar and Cafe Pte. Ltd.
08.2017 - 05.2019

Operations Supervisor

Lucky Cafe and Restaurant Pte. Ltd.
11.2016 - 08.2017

Barista

The Coffee Bean & Tea Leaf
02.2016 - 08.2016

Assistant Event Coordinator

Imoments Event Management
09.2014 - 02.2016

AYS Agent, Front Office

Manila Marriott Hotel
10.2013 - 01.2014

Restaurant Hostess

Jatujak Thai Restaurant, Silom Food Company, Incorporated
06.2013 - 12.2013

Waitress

Jatujak Thai Restaurant, Silom Food Company, Incorporated
05.2013 - 06.2013

Hostess

Blackbeard's Seafood Island
09.2012 - 05.2013

Bachelor Of Science - Hotel And Restaurant Management

Philippine Christian University
Maria Kathleen AbieraHead Hostess