Mohammad Ashraff Bin Sani
Singapore
Summary
Professional with experience in desktop support and IT infrastructure. Proven ability to troubleshoot and resolve technical issues, ensuring seamless user experience. Strong focus on team collaboration, adaptability, and delivering results. Skilled in hardware and software installation, network configuration, and system maintenance. Respected for reliability and effective communication.
Overview
13
13
years of professional experience
Work History
Desktop Engineer
NCS Pte Ltd
01.2023 - Current
- Perform troubleshooting for clients, platform related problems
- Respond promptly to incidents, investigate, provide resolution
- Handle service request related to client platform
- Participate in Client platform implementation and upgrade projects
- Manage asset records and account management
- Set up ICT equipment and provide support for all ICT related issues
- Prepare laptops for national exams (N & O level)
- Ensure monthly security patches is installed on all devices
- Regular checks on LAN server rooms
- To ensure Wi-Fi/AP are all in good condition
- Provided technical support for hardware and software issues, ensuring prompt resolution of user queries.
- Installed and configured desktop systems to enhance user productivity and reduce downtime.
- Conducted regular system updates and maintenance to optimize performance and security.
- Collaborated with cross-functional teams to implement IT projects and improve service delivery efficiency.
- Reduced helpdesk support tickets by proactively addressing common user issues through regular maintenance.
- Ensured compliance with company security policies by regularly monitoring systems for vulnerabilities and applying appropriate patches when necessary.
Desktop Engineer
Alpheaus Pte Ltd (NCS Pte Ltd)
07.2023 - 10.2023
- Perform troubleshooting for clients, platform related problems
- Respond promptly to incidents, investigate, provide resolution
- Handle service request related to client platform
- Participate in Client platform implementation and upgrade projects
- Manage asset records and account management
- Set up ICT equipment and provide support for all ICT related issues
- Prepare laptops for national exams (N & O level)
- Ensure monthly security patches is installed on all devices
- Regular checks on LAN server rooms
- To ensure Wi-Fi/AP are all in good condition
Part Time Security Supervisor
William Secure Solutions
06.2023 - 06.2023
- Take charge of Fire Command Centre (FCC)
- Ensure officers comply to building SOP such as access control and duties at security stations
- Assist in supervision and training of the Security Officers.
- Familiar with the fire alarm activation procedures/escalation
- Updating/planning of duty/deployment roster
- Assist in conducting investigation work, hold inquiries and interviews when necessary.
- Patrolling/clocking at building premises
- Perform any other duty as required by management
Security Supervisor
Henderson Security Services
03.2021 - 05.2023
- Take charge of Fire Command Centre (FCC)
- Ensure officers comply to building SOP such as access control and duties at security stations
- Assist in supervision and training of the Security Officers.
- Familiar with the fire alarm activation procedures/escalation
- Updating/planning of duty/deployment roster
- Assist in conducting investigation work, hold inquiries and interviews when necessary.
- Patrolling/clocking at building premises
- Perform any other duty as required by management
- Supervised daily security operations, ensuring compliance with safety protocols and company policies.
- Conducted regular training sessions for security personnel, enhancing team performance and operational efficiency.
- Developed and implemented emergency response plans, improving incident management procedures across multiple sites.
- Coordinated security assessments, identifying vulnerabilities and recommending appropriate mitigation strategies.
- Monitored surveillance systems and analyzed footage to detect suspicious activities promptly.
- Collaborated with law enforcement agencies to facilitate investigations and ensure community safety initiatives were upheld.
Security Officer
Security Risk & Solutions
03.2020 - 02.2021
- CERT (Company Emergency Respond Team) trained
- Access Control
- Monitor and handle fire alarm system
- Checking of gas level meter reading in workplace
- Issue relevant security passes to the different categories of personnel (e.g. sub-contractors) for entering the site.
- Record and update all registers and occurrence books at the security post.
- Conduct foot patrol at regular intervals during their shift.
- Attend to emergencies and incidents, and to contact site key personnel when necessary.
Security Officer
Formteam Consultancy
02.2019 - 02.2020
- CERT (Company Emergency Respond Team) trained
- Access Control
- Monitor and handle fire alarm system
- Checking of gas level meter reading in workplace
- Issue relevant security passes to the different categories of personnel (e.g. sub-contractors) for entering the site.
Security Officer/Senior Security Officer/Security Supervisor
Triple S Protection
05.2017 - 01.2019
- Monitor the system control room
- Access and control
- Issue relevant security passes to the different categories of personnel (e.g. sub-contractors) for entering the site.
- Record and update all registers and occurrence books at the security post.
- Conduct foot patrol at regular intervals during their shift.
- Conduct regular spot checks on workers to ensure they are authorised work permits holders.
- Attend to emergencies and incidents, and to contact site key personnel when necessary.
Technician
UTC Aerospace Systems
06.2016 - 12.2016
- Packing of aerospace products
- Troubleshoot/assembly
- Inspection of fuel equipments
Cleaner
Nafa System Services Pte Ltd
01.2014 - 04.2014
- Assisting in cleaning the building environment
- Handling the cleaning machine
- Responsible to follow up on guest’s requests
- Perform any other data entry
Packer in Warehouse and Distribution
DHL Express Pte Ltd
10.2013 - 12.2013
- Organize parcels orderly to the assigned place
Waiter
Auntie Kim’s Korean Restaurant
01.2013 - 10.2013
- Serving and Taking orders
- Dish washer
- Ad-hoc cleaning
Education
No Degree - Cyber Security
MAGES Institute of Excellence
2 Orchard Link Singapore 23797804-2026
Advanced Certificate - Infrastructure Support (EIT)
Lithan Academy
Singapore01-2022
National ITE Certificate - Mechanical Technology
Institute of Technical Education
Singapore01-2013
GCE ‘N’ Levels - undefined
Springfield Secondary School
Singapore01-2011
Skills
- Possess good leadership and management skills, with significant experience in leading and assisting teammates
- Excellent written and verbal communication skills accumulated through work experience
- Technical documentation and reporting
- Proficient in MS office programs such as Microsoft Word and Excel
- Constant attention to detail
- Comprehensive knowledge of test instrumentation, measurement techniques and metrology methods
- Ability to problem solve in a logical way and have an analytical mind
- Excellent punctuality and attendance record
- Data backup and recovery
- Help desk experience
- VPN configuration
- Software installation
- Network connectivity
- Hardware repair
- Printer support
- Incident management
- Asset management
- Technical support
- Patch management
- Mobile device management
- Reimaging
- Ticketing systems
- Installations
- Computer updates
- Customer service
- Issue resolution
- Application installations
- Desktop support
Timeline
Desktop Engineer
Alpheaus Pte Ltd (NCS Pte Ltd)
07.2023 - 10.2023
Part Time Security Supervisor
William Secure Solutions
06.2023 - 06.2023
Desktop Engineer
NCS Pte Ltd
01.2023 - Current
Security Supervisor
Henderson Security Services
03.2021 - 05.2023
Security Officer
Security Risk & Solutions
03.2020 - 02.2021
Security Officer
Formteam Consultancy
02.2019 - 02.2020
Security Officer/Senior Security Officer/Security Supervisor
Triple S Protection
05.2017 - 01.2019
Technician
UTC Aerospace Systems
06.2016 - 12.2016
Cleaner
Nafa System Services Pte Ltd
01.2014 - 04.2014
Packer in Warehouse and Distribution
DHL Express Pte Ltd
10.2013 - 12.2013
Waiter
Auntie Kim’s Korean Restaurant
01.2013 - 10.2013
National ITE Certificate - Mechanical Technology
Institute of Technical Education
GCE ‘N’ Levels - undefined
Springfield Secondary School
No Degree - Cyber Security
MAGES Institute of Excellence
Advanced Certificate - Infrastructure Support (EIT)
Lithan Academy