Teng Xuan Lum

• Explained survey objectives and procedures to interviewees.
• Adjusted scripts to better target needs and interests of specific individuals.
• Enhanced respondent engagement by employing active listening skills and demonstrating empathy throughout the interview process.
• Improved survey response rates by developing rapport with respondents and utilizing effective communication skills.
• Facilitated smooth transitions between questions by using appropriate prompts tailored to individual respondent needs.
• Convinced unwilling individuals by using logical, persuasive rebuttals.
• Resolved respondent concerns professionally, leading to increased trust in the survey process and higher completion rates.

-Manage phone calls.

-Communicate with multiple stakeholders.

-Data entry.

-Reply emails.

-Tasked to come up with a real life database.

-Tasked to come up with SOP.

-Data entry.

-Re-labeled the entire warehouse.

-Assisted in miscellaneous tasks.

• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Maintained customer satisfaction by clarifying questions about orders and specialty items.

-Actively promote and distribute SIM cards islandwide.

-Focused on sales.

-Break bulk and pack can drinks into hampers.

• Set up banquet tables and chairs based on event requirements.
• Carried out professional service, retaining polite and friendly approach at all times.
• Provided friendly, courteous service to create memorable moments for guests.
• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Responded to guest inquiries and requests promptly and courteously.