AMANDA LOH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Operation Manager
Cornerstone Global Partners
10.2024 - 04.2025
- Managed 100 staff across 11 service hubs and 84 touchpoints within 4 GRCs, ensuring seamless daily operations.
- Oversaw resource planning, site management, and real-time issue resolution to maintain service quality.
- Led ground teams to achieve operational KPIs, supported project managers in optimizing processes.
- Documented and refined workflows to improve efficiency and service delivery.
- Conducted monthly audits to monitor performance and implement corrective actions.
- Mitigated operational risks and proactively resolved challenges to prevent disruptions.
- Maintained client communications, delivering regular performance reports and updates.
CENTRE MANAGER
THE WRITE CONNECTION
01.2022 - 10.2024
- Led and supervised teams to support teachers and front-line customer service staff.
- Trained new customer service officers and mentored management trainees.
- Monitored enrolment numbers and supported initiatives to drive student intake.
- Ensured high customer satisfaction by resolving service issues and escalating when necessary.
- Improved customer service processes to enhance overall service quality.
Customer Service Officer
THE WRITE CONNECTION
01.2020 - 01.2021
- Promoted to Centre Manager in recognition of strong performance and leadership potential.
- Provided front-line customer service, promoting English courses for students aged 7–16 by clearly explaining course offerings, centre philosophy, and teaching methodology.
- Handled enrolments, payment collection, scheduling of lessons, and front-desk operations.
- Responded to enquiries and resolved complaints promptly, ensuring high parent and student satisfaction.
- Maintained accurate records of enquiries and appointments; supported centre operations and inventory management.
- Built lasting customer relationships through service excellence, contributing to enrolment growth and retention.
RELATIONSHIP MANAGER
CARTRACK ASIA PACIFIC
09.2019 - 01.2020
- To acquire new business through cold calling, networking, and social media outreach.
- Conducted client needs analysis and presented customized pricing and service proposals.
- Managed client onboarding and maintained sales pipeline using CRM tools.
- Promoted Cartrack’s brand and offerings through strategic presentations and engagement.
ENROLMENT CONSULTANT
THE LEARNING LAB
09.2018 - 01.2019
- Recruited new students through campaigns, facility tours, open houses, and info sessions.
- Advised parents on academic programs and subject selection to support student development.
- Delivered accurate curriculum insights to prospective families, driving enrolment decisions.
- Generated leads and built client relationships to meet sales targets.
- Monitored market trends and competitor activity to shape sales strategies.
- Collaborated with internal teams on recruitment initiatives and special projects.
SHOP SUPERVISOR
TFS SINGAPORE PTE LTD
10.2013 - 05.2018
- Led and motivated team to achieve monthly sales targets while maintaining high service standards.
- Coordinated with malls and HQ on promotions, inventory, and marketing strategies.
- Managed store operations including rostering, inventory control, sales reporting, and POS/membership issue resolution.
- Prepared staff timesheets and evaluated team performance for career development.
- Collaborated with logistics and marketing teams to ensure stock readiness and effective promotional execution.
RETAIL SALES ASSISTANT
WEAR TO FLAUNT
09.2012 - 09.2013
- Provided attentive customer service and styling advice to enhance shopping experience.
- Handled cashiering, returns, and exchanges efficiently and professionally.
- Ensured customer satisfaction through prompt support and product knowledge.
Education
'N' Level / 'O' Level - GCE O Level
FUCHUN SECONDARY SCHOOL
09.2014
Professional Certification - ESS/ES WPLN 5 and Above
Lifelong Learning Institute
08.2017
Primary / Secondary - PSLE
TECK GHEE PRIMARY SCHOOL
10.2009
Skills
- Event planning
- Decision-making
- Customer service
- Employee relations and conflict resolution
- Client relationship management
- Operations management
- Schedule management
- Performance monitoring
- Data-driven decision making
- Disaster response coordination
- Team-based project coordination
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Operation Manager
Cornerstone Global Partners
10.2024 - 04.2025
CENTRE MANAGER
THE WRITE CONNECTION
01.2022 - 10.2024
Customer Service Officer
THE WRITE CONNECTION
01.2020 - 01.2021
RELATIONSHIP MANAGER
CARTRACK ASIA PACIFIC
09.2019 - 01.2020
ENROLMENT CONSULTANT
THE LEARNING LAB
09.2018 - 01.2019
SHOP SUPERVISOR
TFS SINGAPORE PTE LTD
10.2013 - 05.2018
RETAIL SALES ASSISTANT
WEAR TO FLAUNT
09.2012 - 09.2013
Professional Certification - ESS/ES WPLN 5 and Above
Lifelong Learning Institute
Primary / Secondary - PSLE
TECK GHEE PRIMARY SCHOOL
'N' Level / 'O' Level - GCE O Level
FUCHUN SECONDARY SCHOOL
Similar Profiles
WEI JIAN SOOWEI JIAN SOO
Commercial Finance Consultant at Cornerstone Global PartnersCommercial Finance Consultant at Cornerstone Global Partners
Melvin PhuaMelvin Phua
Operations Manager at Cornerstone Global PartnersOperations Manager at Cornerstone Global Partners
Joshua TokJoshua Tok
Survey Interviewer at Cornerstone Global PartnersSurvey Interviewer at Cornerstone Global Partners
Erick RolonErick Rolon
Operation Manager at Floor and DecorOperation Manager at Floor and Decor
Joel Chen Lok ManJoel Chen Lok Man
Operation Manager at Swift Haulage BerhadOperation Manager at Swift Haulage Berhad