TAY WEN FENG

• Provide HR support and administration which including recruitment, staffing, performance management and compensation & benefits, etc.
• Processing of employment letter, work pass application, renewal and cancellation.
• Maintain and ensure the accuracy of information in HRIS system and physical documents such as payroll, employee records, leave and claim entries.
• Processing TMS (Time Management System) checks for payroll processing
• Responsible for timely submission of CPF, Income tax to all relevant government entities.
• Maintain proper worker records and to administrate employee benefits program's including annual leave, medical, insurance, etc.
• Responsible for work passes applications, renewal and cancellation and monitoring of employment quota.
• Maintain and update company's HR Handbook, policies and procedures.
• Attend and record minutes of meetings for monthly operation meetings
• Arrange for Employee relations, bonding and communication activities i.e. birthday, D&D, meet up session, etc.
• Perform training administration duties such as maintaining training records, database and file keeping.
• Support for implementation of all HR related projects and ensure that all HR Projects are completed within time frame.
• Support for collaboration with various government agencies for grants, meeting strategic HR goals for the organization.
• Liaise with Government agencies on relevant government funding, applications and claims.
• Any other duties assigned from time to time

Human Resources Management

● Prepared P-files, new hire letters, employee contracts and corporate policies.

● Assist in recruitment and onboarding process, including but not limited to, advertisement, application screening and interview coordination.

● Handled on-boarding process for newly hired employees, which included distribution of all paperwork. ● Oversaw hiring, staffing, and labor law compliance.

● Updated HR database with new employee information, changes in benefits and other details.

● Educated employees on company policy and kept employee handbooks current.

● Reviewed and screened applicant resumes to identify qualified candidates, schedule and conduct interviews

● Planned and managed recruitment activities for new hires.

● Calculated salaries, rate changes, retroactive adjustments, overtime.

● Carried out day-day-day duties accurately and efficiently.

Admin

● Answered incoming calls, directing clients to individuals addressing specific needs.

● Monitored visitor access and maintained situational awareness to promote on-site security and safety.

● Oversaw office equipment maintenance to support continuous and uninterrupted operations.

● Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

● Kept reception area clean and neat to give visitors positive first impression.

● Handled complaints and questions, and redirected calls to other team members.

● Restocked supplies and placed purchase orders to maintain adequate stock levels.

● Collected [Product or Service] payments from clients and updated account balances.

● Scheduled office meetings and client appointments for staff teams.

● Reconciled account information and reported figures in general ledger by comparing to bank account statements each month.

● Organized budget documentation and tracked expenses to maintain tight business controls

• Answered product questions with up-to-date knowledge of sales and store promotions.
• Helped customers complete purchases, locate items and join reward programs.
• Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
• Helped customers manage large purchases by collecting items from shelves and storage locations.
• Spoke to customers in native language to increase loyalty and establish relationships.
• Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
• Built customer loyalty and retention by delivering excellent shopping experiences.

• Greeted customers and helped with product questions, selections and purchases.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Assisted customers with prompt and polite support in-person and via telephone.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Used POS system to process sales, returns, online orders and gift card activations
• Worked closely with shift manager to solve problems and handle customer concerns
• Increased sales by offering advice on purchases and promoting additional products
• Trained new associates on cash register operations, conducting customer transactions and balancing drawer
• Helped customers complete purchases, locate items and join reward programs