Leading a sanitation enforcement and investigations team at the National Environment Agency, overseeing cases from illegal dumping to high-rise littering and smoking offenses. Responsibilities include strategizing operations, gathering and evaluating evidence, and ensuring the integrity of enforcement decisions. Actively spearheading digital transformation initiatives, such as automating offender statement-taking processes to move towards a paperless workflow. Strong foundation in ground-level pest control work, transitioning into tech innovation by developing and deploying IoT-enabled rodent surveillance systems in collaboration with NEA and STAR. Deeply committed to environmental conservation, demonstrated through nature volunteering and wildlife handling training. Passionate about work that integrates environmental science, public health, and practical technology for smarter, more sustainable urban ecosystems.
Leading the digital transformation of statement-taking processes to reduce reliance on paper and improve operational efficiency. Working closely with legal department to ensure digitally recorded statements meet admissibility standards in court, while exploring secure platforms for e-signature and digital record management.
Implementing a route management solution that leverages route planning software to streamline officer deployment. The project aims to minimize unnecessary travel distances, reduce backtracking, and increase daily coverage efficiency, contributing to resource optimisation.
Developing a generative AI chatbot to simulate difficult or uncooperative offenders for training and onboarding purposes. The tool helps new officers practise effective questioning techniques, gather necessary case information, and build confidence in real-life enforcement interactions.