Esther Tan
Summary
Innovation professional equipped to drive growth and transformation. Adept at leveraging strategic thinking and creative problem-solving to foster innovation and deliver results.
Strong focus on team collaboration, adaptability, and effective communication. Proven skills in project management, process improvement, and stakeholder engagement.
I believe I am an ideal candidate for this Transformation Associate role, and would love to have a chat with the team, share more about how I can contribute with my experience and skills, and bring forward my best self with AWS.
Overview
10
10
years of professional experience
Work History
Innovation Manager
National Environment Agency
01.2019 - Current
- Spearheaded the development and implementation of a comprehensive framework for employee engagement in Innovation at NEA
- Overseeing Innovation projects from pilot to implementation, ensuring teams and employees receive appropriate funding and support
- Successfully driving Whole-of-Government Innovation and Transformation initiatives
- Promoting the adoption of new digital solutions and streamlined processes
- Awards & Recognition both locally and internationally
- Proven ability to develop and implement impactful employee engagement frameworks in Innovation, from campaigns and initiatives to events and projects
Business Development Manager
SmartRetail
08.2018 - 06.2019
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Represented company and promoted products at conferences and industry events.
Marketing & Customer Success Manager
Jublia
04.2015 - 07.2016
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
Education
Bachelor of Arts - Communication Studies (Hons)
Nanyang Technological University
Singapore01.2013
Skills
- Innovation Strategy
- Stakeholder Engagement
- Project Management
- Organizational Culture
- Design Thinking
- Digital Transformation
- Relationship Building
- Excellent communication & interpersonal skills
- Teamwork and Collaboration
- Proficient in Microsoft Office (Excel, Powerpoint, Word)
- Data analytics and visualization tools on Tableau
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Innovation Manager
National Environment Agency
01.2019 - Current
Business Development Manager
SmartRetail
08.2018 - 06.2019
Marketing & Customer Success Manager
Jublia
04.2015 - 07.2016
Bachelor of Arts - Communication Studies (Hons)
Nanyang Technological University
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