Hang Tuah Abd Rahman
Summary
With over five years of experience across various industries, I have gained extensive knowledge and expertise. My strengths are my strong character, including a deep understanding of people, excellent teamwork skills, and a motivating presence. I am always willing to help, create a positive work environment, and bring a cheerful attitude to everything I do, making work enjoyable for everyone.
Overview
13
13
years of professional experience
Work History
Environment Health Officer
National Environment Agency
09.2019 - Current
- Vector Control & Inspections:Conducts house-to-house inspections to detect and eliminate mosquito breeding sites.
Participates in dengue cluster operations to control and prevent the spread of the disease.
- Enforcement & Investigation:Investigates and enforces regulations against offenders, including those in commercial properties, HDB estates, and construction sites.
Handles enforcement matters related to public health and vector control.
- Weather Monitoring & Reporting:Observes and records weather conditions, providing timely updates to the weather forecast office to support operational planning.
Check in Agent
Intercruises Shoreside & Port Service
09.2018 - 06.2019
- Provide passengers with general information, assist them throughout the onboarding process, and offer guidance to ensure a smooth and seamless experience.
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
- Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
- Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
Visitor Information officer
Garden By the Bay
08.2017 - 05.2018
- Provide general information and assistance to guests regarding park attractions, services, and facilities.
- Manage the rental services for strollers, wheelchairs, and audio guides, ensuring availability and proper usage.
- Address guest complaints and feedback professionally, offering immediate solutions when possible and escalating to higher management if necessary.
- Assist in managing queues at the ticketing counter to ensure a smooth and efficient ticketing process for visitors.
- Handle lost and found items by documenting, storing, and facilitating the return of lost belongings to guests.
- Support group bookings by coordinating reservations, providing necessary information, and assisting with marketing and sales efforts to promote group visits.
- Developed informational documents such as brochures, flyers, and fact sheets.
- Increased organizational transparency by promoting open communication channels among departments.
Casual labour/ Management Trainee
Golden Village Pte Ltd
08.2016 - 04.2017
- Secure the cinema and equipment at the end of each shift.
- Oversee the opening and closing of the cinema, including cash handling.
- Ensure all areas of the location or complex are clean, well-presented, and fully operational during business hours.
- Ensure staff follow proper procedures in projection, concessions, floor operations, and ticket sales.
- Assist in handling customer complaints professionally and efficiently.
- Support group bookings, voucher sales, and other promotional activities.
- Participate in management trainee responsibilities as required.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
Immigration Specialist
Immigration Checkpoint Authority of Singapore
08.2014 - 03.2016
- Responsible for overseeing the clearance process for individuals, goods, and vehicles upon arrival and departure, ensuring strict compliance with immigration and customs regulations. Duties include verifying the authenticity of passports and travel documents, confirming that travelers are the rightful holders of their identification, and conducting thorough inspections to prevent unauthorized entry or exit. Additionally, responsible for performing detailed vehicle checks to detect and prevent the smuggling of illegal contraband, undeclared goods, or restricted items, ensuring that no prohibited substances or materials bypass the checkpoint.
Admin Assistant
Singhealth
06.2013 - 10.2013
- Providing IT support for recording lectures for medical students, updating data and managing schedules, assisting with all lecture events, handling multimedia formats, and overseeing post-production.
Auxiliary Police Officer
Certis Cisco
03.2012 - 03.2013
- Assisted with traffic control during major incidents, contributing to a smoother flow of vehicles and reducing congestion.
- Developed strong working relationships with fellow auxiliary officers as well as regular police personnel fostering teamwork and collaboration towards common goals.
- Supported local law enforcement officers in controlling large events, ensuring crowd management, and maintaining order.
- Enhanced public safety by conducting regular foot patrols and maintaining vigilance for any suspicious activities.
- Performed administrative tasks within the police department as required, supporting daily operations effectively.
- Contributed significantly to reducing crime rates within assigned areas through diligent patrolling practices.
- Conducted security checks at various locations, deterring potential criminal activities and safeguarding the community.
Education
Bachelor of Arts - Business And Management
Endiburgh Napier University
Singapore11-2025
Specialist Diploma - Microbiology
Singapore Polytechnic
09.2023
Diploma - Advertising
Chartworth Media Art Academy
12.2015
Nitec - Digital Media Design
Institution of Technical Education
12.2007
Skills
- Microsoft Office
- Adobe Software
- Customer service
- Security
- IT Administrator
- Disease prevention strategies
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Self motivation
- Goal setting
Languages
English
Malay
Bahasa Indonesia
Ns Information
09/12/08, 09/11/10, Completed, Corporal, B, Supply Assistant, 2022
Personal Information
- ID Number: S8929164Z
- Date of Birth: 31.08.1989
- Age: 35
- Nationality: Singaporean
- Marital Status: Single
Timeline
Environment Health Officer
National Environment Agency
09.2019 - Current
Check in Agent
Intercruises Shoreside & Port Service
09.2018 - 06.2019
Visitor Information officer
Garden By the Bay
08.2017 - 05.2018
Casual labour/ Management Trainee
Golden Village Pte Ltd
08.2016 - 04.2017
Immigration Specialist
Immigration Checkpoint Authority of Singapore
08.2014 - 03.2016
Admin Assistant
Singhealth
06.2013 - 10.2013
Auxiliary Police Officer
Certis Cisco
03.2012 - 03.2013
Diploma - Advertising
Chartworth Media Art Academy
Nitec - Digital Media Design
Institution of Technical Education
Bachelor of Arts - Business And Management
Endiburgh Napier University
Specialist Diploma - Microbiology
Singapore Polytechnic
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