Syuwana Sulaiman
Singapore
Summary
Dedicated Supply Operations Supervisor with expertise in inventory management and process optimization. Skilled in overseeing daily operations, managing shipments, and improving efficiency. Strong leadership in team coordination, training, and workflow enhancement. Committed to ensuring accuracy, compliance, and seamless supply chain operations to support business goals.
Overview
10
10
years of professional experience
Work History
Supply Ops Supervisor
IBM Singapore Private Limited
06.2015 - Current
- Oversee liquidation projects for servers, components, scraps, and networking equipment.
- Process and track daily ticket requests, ensuring timely resolution and follow-ups.
- Communicate with other departments to follow up on delayed tasks and projects.
- Coordinate international cross-shipments to meet customer expectations.
- Handle incoming and outgoing shipments, verifying accuracy and documentation.
- Oversee inventory management, ensuring efficient operations, and a smooth workflow.
- Conduct asset training for technicians, ensuring compliance with procedures.
- Perform cycle count audits to maintain inventory accuracy and accountability.
- Organize and optimize storage areas for an efficient and systematic workspace.
- Ensure proper row aesthetics, following company standards and guidelines.
- Address and resolve escalations efficiently to minimize downtime and disruptions.
- Troubleshoot and resolve problems effectively, and in a timely manner.
- Collaborate with logistics teams to ensure smooth shipping and receiving processes.
Asset Technician
IBM Singapore Private Limited
06.2015 - Current
- Organizing the large and small parts rooms (storage room).
- Scanning and manifesting company assets using the audit tool, and stocking up components in the server room.
- Monitor the components' movements via email threads or tickets (status and location changes, etc.).
- Perform a cycle count, ensuring the components are all accounted for.
- Setting up shipments, scheduling pickups of goods via phone calls, emails, or tickets, including palletizing and packing of goods.
- Receiving, unpacking, and inventorying equipment/components from vendors.
- Liaised with other departments, such as Logistics, GTC, Legal, RMA, and Liquidation, for shipments whenever needed.
Server Build Technician III
IBM Singapore Private Limited
06.2015 - Current
- Perform components installation, replacement on customer servers
- Resolve multiple customer hardware issues via trouble tickets within SLA's
- Assist networking engineers on mounting and replacing of networking devices
- Troubleshoot connection issue with basic network knowledge
- Monitor and assist company's automated provisioning systems for new servers
Education
GCE 3 'N' Level -
West Spring Secondary School
Senja Road12-2011
PSLE -
Teck Whye Primary School
Teck Whye Walk12-2007
Skills
- Project management
- Inventory management
- Asset tracking
- Multitasking capacity
- Team training
- Effective communication
- Attention to detail
- Problem solving
- Decision-making
- Expectation setting
Achievement
Japan, Tokyo Go-Live (06/01/18 – 09/30/18)
Participated in the successful build-out of a new data center in Tokyo, Japan, over a three-month period. Responsibilities included setting up server racks, running and tracing cables, mounting servers, and installing networking devices. Additionally, handled component installations and conducted server testing using the company’s automation tools. Worked collaboratively as part of a team to ensure the project was completed on schedule, meeting all operational requirements.
Languages
- English
- Malay
Personal Information
- Date of Birth: 09/06/95
- Nationality: Singaporean
Languages
Malay
First Language
Malay
Advanced (C1)
C1
English
Intermediate (B1)
B1
Timeline
Supply Ops Supervisor
IBM Singapore Private Limited
06.2015 - Current
Asset Technician
IBM Singapore Private Limited
06.2015 - Current
Server Build Technician III
IBM Singapore Private Limited
06.2015 - Current
GCE 3 'N' Level -
West Spring Secondary School
PSLE -
Teck Whye Primary School
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