Summary
Overview
Work History
Education
Skills
Otherskills
Keycompetencies
Languages
Certification
Interests
Gym, Exploring cooking receipes
Work Availability
Software
Websites
Accomplishments
Timeline
Hi, I’m

Susan Low

Account Specialist @ Meta
I believe that life is a process of continuous change and a constant struggle to make that change one for the better.
Lee Kuan Yew
Susan Low

Summary

Detail-oriented Account Specialist focused on identifying sales opportunities, problem resolutions and maintaining customer's loyalty. Empathetic and driven with excellent time management. Experienced in full sales cycle in advertising and financial industry.

Committed to deliver exceptional results and boost long-term revenue generation.

Overview

21
years of professional experience
9
Certifications

Work History

TDCX (S) Pte Ltd

Account Specialist @ Meta
9 2022 - Current

Job overview

  • Achieved Top 1% in performance (Market level)
  • Cold outreach to new and existing clients via telephone, email and chat
  • Improve client's user experience by optimizing results and driving revenue growth
  • Manage portfolio of SMB client within Oceania and South Asia market
  • Proficient in Tableau and Salesforce software
  • Consistent team player who contributes to team success.

MuzArt International

Business Development (Sales & Marketing)
03.2021 - 09.2022

Job overview

  • Achieved 20% growth in Sales within 1 month
  • Develop new customer development strategies to increase client penetration
  • Achieve corporate overall effectiveness and success through working closely with marketing team
  • Cultivate and qualify leads by assessing opportunities and needs, and communicating value propositions to prospects, following up in a timely manner
  • Drives leads and client acquisition, proposing innovative solutions to improve operations and empower data-driven management decisions through analysis and trouble shooting
  • Build corporate relationships with industry associations.

National Dive League

Customer Service Manager
03.2019 - 10.2020

Job overview

  • Managed a team of 5
  • Provides an amazing, personalised experience to each customer
  • Effectively diagnosed and solved day-to-day customer concerns and issues through various support channels
  • Analyse customer feedback while continuously looking for ways to improve service
  • Increased sales figures through internal channels
  • Developed procedures and emergency protocols as part of crisis management team.

Great Eastern Financial Advisers

Executive Financial Consultant
09.2008 - 11.2018

Job overview

  • Proactively secured 300+ clients with more than SGD $3 million AUM and a high client closing ratio of 8:10
  • Meeting individually with clients to determine their financial objectives, risk tolerance, income, expenses and assets
  • Offering strategic advice on products and services, such as investments, insurance coverage, debt management, savings and retirement needs
  • Proficient in KYC process
  • Awarded Great Eastern Life Achievers Club (2009-2014) as a recognition of top 20% salesperson in the industry.

Gennex Solutions (S) Pte Ltd

Asset Management Executive
05.2007 - 11.2008

Job overview

  • Managed main sales operation from more than 50 vendors and clients across Singapore, the Philippines and China
  • Redesigned a new system to improve the overall sales process turnaround time from two weeks to three working days
  • Conducted internal audits to ensure no discrepancies of stock in all warehouses, resulting in 0% stock loss
  • Generated monthly management and sales report for Sales Manager and Director.

Gennex Solutions (S) Pte Ltd

Accounts Executive
09.2003 - 05.2007

Job overview

  • Complete complex calculations and reconcile problematic accounts
  • Reconcile all bank accounts and resolve issues in processing financial statements
  • Oversaw and managed inventory movement
  • Assisted audit activities
  • Prepared monthly GST filing for reporting.

Education

University of Bradford, UK

Bachelor of Science, Business and Management Studies (Marketing)

Singapore Polytechnic, SG

Diploma in Accountancy

Skills

Sales and Marketing Development

Otherskills

English (Native), Mandarin, Basic Bahasa, Microsoft Office (Excellent), CRM System (Excellent), Travelling, Home Organization, Culinary

Keycompetencies

  • Sales & Marketing Development, Improved sales figures by 20% through effective follow ups., Successful collaborations with multiple partners via various social media channels., Achieved Top 10% in CORE program (Oceania market), Achieved Top 5% in ACCERLATE program (South Asia Market)
  • Customer Relationship Management, Implementation of CRM to identify sales opportunities and manage marketing campaigns., Increase productivity by improving communication channels with customers.
  • Leadership, Managed a team of 5 and improved communication within the team., Improved corporate ratings and positive customer feedbacks with effective daily operational duties.
  • Administration, Handles an effective file management system., Ability to problem solve unexpected obstacles.

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)

Certification

Meta Certified Media Buying Professional

Interests

Gym

Exploring cooking recipes

Gym, Exploring cooking receipes

Gym: I'm passionate about fitness and regular exercise. Hitting the gym helps me maintain a healthy lifestyle, clear my mind, and boost energy levels. I enjoy trying new workout routines, weightlifting, and cardio exercises to challenge myself and track progress.  


Exploring Cooking Recipes: I'm a curious foodie who enjoys experimenting with new flavors, ingredients, and cuisines! Browsing cookbooks, food blogs, or social media for inspiration, I love trying out novel recipes, ingredients, and cooking techniques to create delicious meals for myself and others. Cooking helps me relax, express creativity, and share joy with others.

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft Office

Tableau

Salesforce

Oracle

Accomplishments

  • Mentored new onboarding team members
  • Constantly achieving all KPIs every quarter
  • Upgrading product knowledge with latest certifications

Timeline

Meta Certified Performance Marketing Specialist

05-2024

Meta Certified Technical Implementation Specialist

12-2023

Meta Certified Media Buying Professional

10-2023

Meta Certified Discovery Commerce Specialist

10-2023

The Complete Digital Marketing Course

10-2021

Business Development (Sales & Marketing)

MuzArt International
03.2021 - 09.2022

IBF Qualified - Level 1

03-2020

Certificate in Reinsurance

01-2020

Customer Service Manager

National Dive League
03.2019 - 10.2020

Chartered Financial Consultant (ChFC)

10-2017

Associate Specialist in Estate Planning

04-2014

Executive Financial Consultant

Great Eastern Financial Advisers
09.2008 - 11.2018

Asset Management Executive

Gennex Solutions (S) Pte Ltd
05.2007 - 11.2008

Accounts Executive

Gennex Solutions (S) Pte Ltd
09.2003 - 05.2007

University of Bradford, UK

Bachelor of Science, Business and Management Studies (Marketing)
04.2007

Singapore Polytechnic, SG

Diploma in Accountancy
04.2002

Account Specialist @ Meta

TDCX (S) Pte Ltd
9 2022 - Current
Susan LowAccount Specialist @ Meta