Muhammad Haikal Suhairuddin

• Build strong relationships with customers by providing best-in-class customer experience identifying opportunities to improve their performance

• Partner with different departments to assist better for customers

• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

• Own all aspects of the talent brand campaign to ensure client objectives are met, from making recommendations on target audiences to proving ROI through campaign insights

• Collaborate with product teams to improve service offerings and campaign management tools and ensure our customer needs are met

• Support customer communication and education including a best-in-class experience and ad hoc education needs.

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Developed and maintained courteous and effective working relationships.
• Proven ability to develop and implement creative solutions to complex problems.

• Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Worked with leads and loans departments to facilitate communication and deliver personalized solutions to customers.
• Assisted with timely loan closing and funding activities with efficient management of task checklists.
• Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
• Originated, reviewed, processed, closed, and administered customer loan proposals.
• Approved loan applications based on customer creditworthiness and provided detailed financial advice.
• Negotiated loan terms and conditions with customers to secure best deal.
• Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
• Explained very technical financial information to applicants in easy to understand language.
• Evaluated loan requests and documents to verify accuracy and completeness.
• Processed loan applications and monitored progress from start to finish.
• Maintained high knowledge of current programs, offerings and products.
• Received inbound customer calls related to credit and accounts receivable.
• Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
• Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
• Monitored client abilities and account information to determine appropriate credit approval decisions.
• Developed summaries to assess each client's participation level and determine targets for follow-up plans.

• Served customers promptly by efficiently collecting and delivering as many as 6 orders per hour.
• Drove as many as 30 thousand kilometers over 5 years and consistently achieved high customer satisfaction ratings.
• Logged hours, mileage and order-related activities with company's app to maintain detailed records.
• Anticipated customers' questions and complaints and skillfully handled any concerns.
• Handled money with high accuracy, including issuing processing payments, issuing receipts and maintaining control of submitted cash.
• Secured food to prevent loss and maintain freshness during transport.
• Maintained consistent on-time delivery record with 101% of all orders arriving ahead of schedule.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction..
• Identified safety issues and addressed with clients.
• Maintained regular list of high-end clientele due to exceptional service and outstanding pricing.
• Provided mobile detailing services to clients at places of employment.
• Provide vehicle scrapping services, towing, bike dekitting, stripping out of parts for reconditioning, accident repairs and claims.
• Processed required paperwork to expedite handling of shipped and received goods.
• Worked flexible hours across night, weekend and holiday shifts.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Consignment of motorcycles for clients.
• Specific spare parts dealer for different motorcycle brands.
• Negotiate for the best deal between seller and buyer for a consignment unit.

• Handle insurance and repair claims.
• Provide and estimate cost for repairs for customers.
• Reporting of accidents.
• Liaise with surveyor for claims estimate.
• Manage accident reporting.
• Liaised with insurance company pertaining motor claims/accident reporting.
• Study vehicle repair history and inform superior of any abnormalities or repeated complaints.
• Conduct vehicle checking for body and paintwork repairs.
• Administration duties for costing, claims and vehicle history.
• Other adhoc duties as and when assigned.

• Devised and implemented product strategies for filling market gaps and driving consistent sales.
• Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
• Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
• Listened to customer details and offered matching solutions to meet wide range of requirements.
• Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
• Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
• Helped resolve client problems quickly with superior customer service.
• Utilized effective communication and active listening skills to create client rapport to grow profitability.

• Prepared wide variety of mixed drinks by applying extensive cocktail knowledge.
• Recommended appropriate wines for individual tastes and food selections.
• Prepared for events by setting up bar, stocking supplies and arranging tables.
• Responded to guest questions and requests with friendly and knowledgeable service.
• Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Tracked bar stock levels and promptly replenished low materials to prevent shortages.
• Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Prepared garnishes by evenly slicing and pitting fruits.

• Handled estimation of parts, bike, and component repairs and replacements.
• Provided recommendations to clients in alignment with needs, preferences, and budgets.
• Coordinated cycle workshops and sales operations, demonstrating products to potential clients in alignment with individual needs.
• Helped customers select bicycles to fit body size and intended bicycle uses.
• Aligned wheels and installed and adjusted brakes and brake pads.
• Cleaned and lubricated bicycle parts.
• Shaped replacement parts using bench grinders.
• Installed, repaired, and replaced equipment or accessories such as handlebars, stands and seats.
• Exceeded goals through effective task prioritization and great work ethic.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.

• Processed over 200 support requests weekly for technical assistance on wide range of issues related to software and hardware.
• Devised solutions to operations issues related to networking and servers, working closely via phone, email, live chat and web teleconference.
• Activated accounts for clients interested in new services.
• Determined hardware and network system issues using effective troubleshooting techniques.
• Managed customers' expectations of support and technology functionality in order to provide positive user experience.
• Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
• Trained and supported end-users with software, hardware and network standards and use processes.
• Wrote and reviewed tickets to request maintenance to various types of equipment.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Resolved issues with systems, hardware and telephones quickly and accurately.
• Patched software and installed new versions to eliminate security problems and protect data.
• Collaborated with vendors to locate replacement components and resolve advanced problems.

• Maintained accurate cash drawer of $6000 per shift.
• Set up glassware, liquor and other necessary supplies for special events.
• Set up bar for operation, obtained cash bank and stocked service bar.
• Arranged bottles and glasses in attractive and functional position to support efficient drink preparation and promotion of beverages.
• Maintained clean and sanitary bar by washing, wiping and sterilizing counters, sinks, utensils, shelves and storage areas.
• Assisted Bartender in preparing and serving alcoholic and non-alcoholic drinks based on ingredients provided.
• Took beverage orders from guests or servers and accepted payment in cash or processed credit card transactions to capture revenue.
• Prepared mixes and garnishes and stocked glassware, condiments, beer and paper products to facilitate efficient operation.
• Restocked and replenished bar inventory and supplies and reported shortages or reordering needs to management.