Parvinder Kaur
Singapore
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Meta Account Manager - SEA
TDCX
02.2024 - Current
- Tailored consultative sales solutions and marketing strategies for clients.
- Managed approximately 30 outbound calls, emails per day to customers.
- Identified growth opportunities to influence key stakeholders through data analysis and market research.
- Managed relationship with existing clients to grow advertising expenditure on Facebook.
- Resolved product or service issues by troubleshooting, or escalating technical/transactional problems to support team, and following up to ensure resolution
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
Account Manager APJ
Husky Technologies
03.2023 - 02.2024
- Evaluated client's customer needs and proposes potential solutions
- Served as single point of contact for clients customer and may coordinate work of client service teams
- Utilized data to successfully remediate customer concerns/roadblocks prohibiting satisfaction
- Managed external competitive pressures and effectively handle objections
- Worked with multiple stakeholders, building effective relationships with decision-makers at all levels
- Managed Indian sales territory and achieved monthly quotas
- Negotiated skillfully in tough situations
- Identified risk and barriers to success; developed contingency plans when necessary
- Identified opportunities for additional product or service sales
- Streamlined operations and prioritized tasks, allowing team to increase revenue by 150%
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
Channel Sales Account Manager
Tech Titan Group
08.2021 - 03.2023
- Stayed on top of accounts, making sure they're receiving services that are within their budget and meeting their needs
- Met regularly with other members of team to discuss progress and discovered new ways to improve business
- Generated progress reports to give to clients and higher-ups within organization
- Identified upsell, cross-sell, and renewal opportunities and communicated with sales team regularly
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Business Process Delivery Associate
Accenture
11.2019 - 07.2021
- Updated (data entry) and perform routine validation on policy information and documentation within workflow system
- Communicated with regions, countries and home office to improved data collection, reporting and other related processes to ensure completeness of data
- Reviewed, evaluated, verified and processes work for multinational business
- Organize and prioritize multiple assignments to meet deadlines.
- Ensured completeness and accuracy of policy information (data, documents, invoices) in databases and overall reporting
Intern
HP
06.2016 - 08.2016
- Support in creation and execution of Email program
- Day to day support of Consumer and Commercial Business Managers including inventory planning, pricing and product selection
- Measurement of site and business performance thorough analytics to aid business decisions
- Work closely with Marketing teams to integrate Brand campaigns onto site
- Engagement with team to help with product and promotion planning
- Act as point of contact for telesales team promotional queries
- Regular analysis of external market data to assist with business strategy
- Supported with creating project marketing materials to promote services.
Education
Master's degree - Master of Business Administration
UNITAR International University
01.2023
Bachelor's degree - Computer Software Engineering
Asia Pacific University of Technology and Innovation (APU / APIIT)
01.2017
Skills
- Public Speaking
- Marketing
- Sales Operations
- SQL
- Customer Relationship Management (CRM)
- Problem Solving
- Lean Six Sigma
- Sales Development
- ASPNET
- Communication
- Client Relationship Management
Certification
- Introduction to SQL Server - DataCamp
- Lean Six Sigma Green Belt Training & Certification - Udemy
- Cloud sales Associate - Acronis
Languages
Hindi
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Indonesian
Bilingual or Proficient (C2)
Timeline
Meta Account Manager - SEA
TDCX
02.2024 - Current
Account Manager APJ
Husky Technologies
03.2023 - 02.2024
Channel Sales Account Manager
Tech Titan Group
08.2021 - 03.2023
Business Process Delivery Associate
Accenture
11.2019 - 07.2021
Intern
HP
06.2016 - 08.2016
Master's degree - Master of Business Administration
UNITAR International University
Bachelor's degree - Computer Software Engineering
Asia Pacific University of Technology and Innovation (APU / APIIT)
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