Suresh Kumar M Ganesan

- Monitor daily incidents.

- Approve, close, and review change requests submitted by stakeholders.

- Respond to and closely monitor outage incidents, promptly updating users and stakeholders.

- Send the IPC monthly report on time.

- Create problem tickets and incident reports and work closely with stakeholders on S1 and S2 incidents.

• Working in the Healthcare sector as an Ops lead and IPC
• Reviewing, approving, and submitting the Change request raised by the user
• System Administration and Troubleshooting
• Monitoring daily cases
• Working on timely reports and escalations
• Administrating Win 10 systems
• Administrating Symantec Endpoint Protection for end-user computers (EUC)
• Experienced in BigFix
• Maintaining Assets for the entire project

• Provided on-site support
• Working on daily cases
• Installation of software/OS/AV for End users
• Configuring Printer
• Configuring Internet Separation and Surfing laptops
• Hardware troubleshooting
• MDT (Microsoft Deployment Toolkit)
• Configuring VPN, Citrix, SCM, iPharm & Other Hospital applications

• Provide IT and Technical support for VIP & VVIP Users
• Execute daily walkround for night shift (A&E and Mot area)
• Monthly report
• Troubleshooting Level 2, Citrix application, Hardware
• Supporting VIP user, Basic Active Directory support, Hmail & Outlook, Mobile devices and other healthcare support
• L1 troubleshooting for networking, new project deployment team (setup new pc)

• Support Moe schools project
• Lakeside Primary School & Clementi Town Secondary
• Support SSOE win 7 and win xp
• Support school server
• Support 650 it unit
• Unlock student account
• Support for projector and Visualizer
• Support all the teacher and admin staff
• Support PA room
• Troubleshoot printer and desktop
• Troubleshoot the network connection

• Responsible as IT helpdesk and technical engineer ITOS PCMC
• Monitoring the Medical system (Cerner)
• Maintenance and solving the user IT equipment such as desktop, laptop, printer (MFP), LaserJet, digital phone, analog, Network, services request
• Managing user complaint
• Blackberry and IPhone
• Perform isolation and resolve hardware and software problem on users’ site
• Troubleshooting, install, run setup and configure OS on Desktop & Laptop
• Run and configure MS Outlook 2007 and 2003
• Printer configuration and setup
• Local network configuration
• Knowledge Windows XP, vista, server 2003, 2008 environment
• PeopleSoft web (Oracle environment) 1St level
• Experience in troubleshooting Medical hardware and software (Dreager)
• Phone system PABX configuration and installation
• Perform monthly report for Data Center
• Knowledge as Active Directory Administrator
• Knowledge backup data
• Installation and troubleshoot of TrendMicro antivirus for desktop & Laptop
• Manage asset inventory for the IT equipment
• As single point of contact for Syngo Imaging System, installation and configuration on client site (SIEMENS IMAGING SYSTEM)
• As Single point of contact – PCLA (power chart local access) Manage on client site, configure on client/server (CERNER)
• PABX maintenance and troubleshoot
• Phone installation (new request, replace, upgrade)
• IT inventory and asset
• Hardware troubleshoot (Desktop, Laptop, MFP Printer)
• Data center report
• Data backup first lev
• Data Center Engineer assistance
• Involve in PrinceCourt Medical Center project (Desktop Refresh)
• Preventive Maintenance IBM Dotmatrix Printer for JPJ entire Selangor and Kuala Lumpur
• Wipe Laptop disk (Standard Charted Bank)
• Preventive Maintenance Think Centre Jabatan Imigresen entire Selangor and Kuala Lumpur
• Installation Operating System on HP notebook KLCC
• Setup workstation and application installation for Jabatan Pendaftaran Negara
• Symantec Antivirus deployment project for UTM

• REPAIR all kind of electrical things and also repair CRT Monitor, Desktop, printer and LCD
• Assemble and Disassemble of computer

• Repairing Tape Drive, IBM Printer
• PC repairing
• Support onsite customer
• Replace parts for user
• Support printer IBM 6210, 6262