JEROME POH LOON CHENG

Spearheaded implementation and maintenance of 30+ projects across multiple government agencies with a team of 100+ technical and functional experts

• Drive functional and technical delivery excellence in all projects undertaken to ensure the delivered solution meet the contractual requirements of the customers
• Recruit, manage, mentor, train a pool of resources comprising Functional and Technical Leads & Specialists with different technological and domain skillsets
• Oversee implementation and service delivery of 30+ projects within the business unit (BU)
• Monitor project finances to ensure healthy margins, adjust and provide transparent updates to Senior Management
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• Strategically align technologies and resources for projects implementation and service delivery
• Built up a strong cloud agnostic team proficient in GCC environment
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.

• Leading a team of 60 personnel (3 Project manager, 7 Team lead, 50 BA/developers), reporting to the Service Delivery Director and functioning as a Lead Service Delivery Manager for 23 eServices for a government agency in AWS environment
• Oversee maintenance of 23 eServices
• Identifies client’s need and oversee delivery of all eServices for the agency
• Planning and control of existing revenue and identify opportunities for new revenues
• Participated in pre-sales for new tenders
• Identifying, mitigating and managing project related risks
• Oversee AFTM portion of all the instances in AWS
• Oversee and delivering multiple SRs amounting to more than 2.5 million for year 2020
• Manage expectation and provide project updates to senior management (NCS and Client) on a monthly basis
• NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region
• It is headquartered in Singapore and a wholly-owned subsidiary of the Singtel Group
• Established trust and built good working relationship with clients within a short span of 3 months
• Delivered and billed more than 2.5 millions worth of SRs
• Received good compliments from various clients

• Company Overview: NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region
• It is headquartered in Singapore and a wholly-owned subsidiary of the Singtel Group
• Leading a team of 27 personnel (1 Project manager, 2 Team lead, 10 BA, 14 developers), reporting to the Service Delivery Director and functioning as a Project Manager for steering a troubled project in government sector
• Involved in planning & controlling project schedule, estimating project budget & cost and budget and ensuring project delivery within assigned time, cost and budgetary parameters
• Identifying & mitigating project related risks, submitting project reports and updating senior management on project progress
• Managing Stakeholder expectation and controlling of project scope
• Oversee development and delivery of 11 modules
• Oversee maintenance and warranty support of 24 modules
• Manage expectation and provide project updates to senior management (NCS and Client) on a monthly basis
• NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region
• It is headquartered in Singapore and a wholly-owned subsidiary of the Singtel Group
• Received compliments from Clients as well as NCS top management within a short span of 5 months
• Obtain high exceed expectation grading despite short stint in NCS
• Successfully launch outstanding 10 modules within 4 months after joining the project
• Built good rapports with client and establish good relationship

• Company Overview: A leading provider of e-Government consultancy and software infrastructure solutions that powers high-volume, mission-critical applications for its customers worldwide
• Reporting to Project director and functioning as one of the Project Manager in steering a large scale Subordinate Courts project (SGD 20million) in Singapore
• Interfacing with stakeholders for gathering & analyzing requirements for application, data migration and reports
• Involved in planning & controlling project schedule, manage project budget & cost and ensuring project delivery within assigned time and budget
• Identifying, monitoring & mitigating project risks
• Streamlining resources in various teams including quality assurance and development
• Motivate and coach team members to ensure minimal turnover of staff
• Oversee development and delivery of 400 reports
• Oversee development and delivery of external interfaces with up to 32 Agencies
• Oversee quality assurance and managing development work based in Suzhou
• Responsible for the planning and execution of change management deliverables with key stakeholders in subordinate courts
• A leading provider of e-Government consultancy and software infrastructure solutions that powers high-volume, mission-critical applications for its customers worldwide
• Strategically mitigated a major project risk in data migration by convincing major stakeholder to adapt to a low risk approach
• Train and motivate key members of the team to take on more responsibilities to ensure project success
• Ensured completion of project phases within stipulated deadline and below allocated budget

• Company Overview: Kelly Services, Inc
• Is a leader in providing workforce solutions, Kelly offers a comprehensive array of outsourcing and consulting services and world-class staffing on a temporary, temporary-to-hire and direct-hire basis
• Led a team of 13 personnel (comprising of 3 Team Leaders, 1 QA, 1 Business Analyst and 8 Developers), reported to the Regional Director Asia Pacific and managed in-house HRM systems
• Analyzed processes, identified areas of improvement for enhancing team efficiency and conducted SIT, UAT and parallel run for effective project rollouts
• Gathered & analyzed requirements in the Asia-Pacific regions and planned & executed project plans for rollout in Hong Kong, Thailand, China, Malaysia, India and Indonesia
• Identified & managed stakeholders’ expectation and defined deployment strategy to ensure minimal downtime of production environment
• Recruited new Developers for regional implementation and trained & guided team members in design implementation and troubleshooting issues
• Coordinated with regional stakeholders on functional requirements for regional implementation
• Liaised with third party vendors to conduct load testing of application within resource & budgetary parameters
• Streamlined workflow processes and led team to achieve project objectives and quality
• Kelly Services, Inc
• Is a leader in providing workforce solutions, Kelly offers a comprehensive array of outsourcing and consulting services and world-class staffing on a temporary, temporary-to-hire and direct-hire basis
• Delivered project within a record 6 months time with good scope control (System had over 300 issues and was delayed for a year)
• Streamlined internal processes and ensured quality assurance and control management
• Executed project and rolled out application to Hong Kong and Thailand with effective customization within 2 months after project went live in Singapore
• Implemented PMBok project management standards by introducing risk management, quality management, scope management and communication management for the projects

• Company Overview: Singapore Computer Systems is a leading information and communications technology service provider in Asia, providing trusted services to its customers, using proven processes and living technologies
• Coordinated with the clients to attain assigned service level agreements, established objectives and provided advice on risk mitigation and feasible solutions
• Identified manpower requirements to ensure optimum resource utilization, planned project schedule and ensured project delivery within time, cost and budgetary parameters
• Monitored developments and translated user work processes to the functional system
• Analyzed user requirement, designed programme flow and planned training programme and deployment strategy
• Interfaced with the key users in conducting user requirement studies
• Motivated and assisted team members on technical aspects of project development
• Singapore Computer Systems is a leading information and communications technology service provider in Asia, providing trusted services to its customers, using proven processes and living technologies
• Pivotal role in acting as a Project Lead, handling troubleshooting activities and providing leadership in absence of the Project Manager
• Spearheaded launch of major project for Govt
• Statutory Board in compliance with assigned time, cost and budgetary parameters
• Analyzed business process and suggested improvement for maintenance process and ensured revenue generation for the company
• Successfully handled multiple projects and consistently achieved SLA
• Successfully completed assigned tasks and modules ahead of schedule
• Received repeated positive feedbacks from the clients

• Tracked system features, bugs and requests, developed associate applications and customized reports to support business intelligence
• Selected as Main Tier 2 Support Analyst for S&M tools in Asia-Pacific region
• Functioned as a main Support Analyst to communicate with other Regional Tier 2 teams