Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic
Suliah Binte Mohamed Yaacob

Suliah Binte Mohamed Yaacob

Currenly Housewife

Summary

Experienced with enhancing customer satisfaction through effective service strategies. Utilizes communication and conflict resolution skills to address and resolve issues promptly.

Successfully enhanced customer satisfaction by implementing effective service strategies and resolving issues promptly.

Willing to learn new task given and work as a Team.

Overview

19
19
years of professional experience
3
3
Language

Work History

Service Ambassador

SMRT Corporation
03.2016 - 04.2020
  • Managed crowds at the platform area when having a train glitch.
  • Assist elderly if they need help to get a sit inside the train.
  • Maintained a welcoming environment with attentive assistance to customers'' needs.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Reason Of Leaving: Contract/Part time

medical paid only for 7 days per year

Administrative Assistant

Global Charts & Navaids Pte Ltd
01.2012 - 11.2012
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Reason Of Leaving: Company permanently ceasing operation.

No CPF contribution.

  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Bowling Associate

Family Leisure Pte Ltd
02.2006 - 11.2010
  • Supported management in organizing tournaments, resulting in increased community engagement and participation.
  • Prepared detailed reports on daily sales transactions, contributing to financial tracking efforts within the organization.
  • Assisted in maintaining clean and safe bowling environment, ensuring a pleasant atmosphere for guests.
  • Provided a safe and enjoyable atmosphere by enforcing house rules, ensuring appropriate conduct from all patrons.

Reason Of Leaving: Re trenched

Patient Service Associate

Raffles Medical Group
02.2001 - 06.2003
  • Maintained a clean and organized reception area, creating a comfortable environment for patients and visitors during their time at the facility.
  • Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Greeted and assisted patients with check-in procedures.
  • Handled patient and check-in and check-out processes, enhancing operational efficiency.

Reason Of Leaving: Continue Private Studies In Business Management.

  • Coordinated appointment reminders through various methods such as phone calls, emails, or text messages to minimize missed appointments.

Education

No Degree - NTC 3 - DID NOT COMPLETE (PRECISION ENGINEERING)

Ang Mo Kio ITE
Singapore
02-2000

No Degree - N Level

Commonwealth Secondary School
Singapore
11-1999

No Degree - PSLE

Keming Primary School
Singapore
11-1995

Skills

Patience and composure

Data entry proficiency

Strong work ethic

Exceptional communication

Additional Information

RECEIVED LETTER OF APPRECIATION FROM SENIOR VICE PRESIDENT RAIL OPERATIONS, MR ALVIN KEK YOKE BOON ON 23 APRIL 2019.

[RE: ASSISTING A GIRL WITH SPECIAL NEEDS

Languages

4

Timeline

Service Ambassador

SMRT Corporation
03.2016 - 04.2020

Administrative Assistant

Global Charts & Navaids Pte Ltd
01.2012 - 11.2012

Bowling Associate

Family Leisure Pte Ltd
02.2006 - 11.2010

Patient Service Associate

Raffles Medical Group
02.2001 - 06.2003

No Degree - NTC 3 - DID NOT COMPLETE (PRECISION ENGINEERING)

Ang Mo Kio ITE

No Degree - N Level

Commonwealth Secondary School

No Degree - PSLE

Keming Primary School
Suliah Binte Mohamed Yaacob Currenly Housewife