Nur Sarimah Binte Abdul Hameed
Summary
As a Motivated Nitec in Business Services student with a solid understanding of business operations and organizational dynamics. Eager to apply for a Work-Study Diploma in Human Resource Management, with a focus on employee development and strategic workforce planning. Committed to fostering positive work environments and improving employee engagement through effective HR practices.
Overview
2
2
years of professional experience
Work History
Service Ambassador
Zoomoov Pte Ltd
5000, Ang Mo Kio Avenue 5, #04-09
02.2023 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Researched and corrected customer concerns to promote company loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions
Education
Institution Of Technical Education
02-2025
Bendemeer Secondary School
12-2022
Bendemeer Primary School
12-2018
Skills
- Strong Work Ethic
- Patience and composure
- Upselling strategies
- Brand representation
- Customer Service
- Listening Skills
- Multitasking and Organization
- Computer Skills
- Handling Customer Complaints
- Performance Goals
- Product Training
- CRM Software
- Team Player
- Problem-Solving
- Effective Communication
- Customer Engagement
- Microsoft Office
- Public Speaking
Languages
English
Malay
Timeline
Service Ambassador
Zoomoov Pte Ltd
02.2023 - Current
Institution Of Technical Education
Bendemeer Secondary School
Bendemeer Primary School