Mikael Lee
Summary
Dynamic Service Ambassador at OCBC with a proven track record in enhancing customer satisfaction through effective communication and problem resolution. Recognised through personal commendations for service excellence, I am also a Peer Support Leader experienced in engaging with special needs individuals through community events. Skilled in financial analysis and data management, I excel in fostering customer loyalty, streamlining service processes, and am always ready to help those in need.
Overview
2
2
years of professional experience
Work History
Service Ambassador
OCBC
01.2023 - 02.2025
- Resolved customer complaints promptly to enhance overall satisfaction.
- Facilitated account openings while maintaining accurate customer records.
- Assisted customers with inquiries and provided detailed product information.
- Conducted follow-ups to ensure customer retention and satisfaction.
- Collaborated with team members to improve service delivery processes.
- Managed interactions with crowds of seniors to ensure smooth operations.
Education
Some College (No Degree) - Business And Financial Technology
Nanyang Polytechnic
180 Ang Mo Kio Ave 8, Singapore 569830Skills
- Financial analysis
- Data management
- Effective communication
- Patience and composure
- Customer service
- Listening skills
Languages
English
First Language
Chinese (Mandarin)
Intermediate (B1)
B1
Affiliations
- Cooking and baking enthusiast
- Beginner Squash player
Timeline
Service Ambassador
OCBC
01.2023 - 02.2025
Some College (No Degree) - Business And Financial Technology
Nanyang Polytechnic
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