Sriganesh Paramaguru
Team Manager
Singapore
Summary
With 17 years of diverse experience spanning sales in the retail sector, digital marketing with META, and various managerial roles in banking, I have honed a versatile skill set. My roles have included Assistant Sales Manager, Senior Officer, and Account Specialist. In these positions, I have successfully led teams focused on acquisition and affluent client management, driving significant business growth and enhancing company performance. My expertise lies in strategic planning, team leadership, and effective client relationship management. A strong leader who excels under pressure, I am committed to delivering exceptional results and fostering a collaborative work environment.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Team Manager
United Overseas Bank Singapore
4 2023 - Current
- Oversee the daily operations of the insurance team, ensuring high performance and compliance with company policies and industry regulations
- Being responsible for managing the acquisition of new clients, retaining existing clients, and achieving sales targets and involves in strategic planning, team leadership, and collaboration with other departments to drive business growth
- Lead and manage the insurance team, providing guidance and support to achieve individual and team goals
- Conduct regular performance evaluations and provide training and development opportunities to team members
- Foster a positive and productive work environment
- Develop and implement sales strategies to attract new clients and retain existing ones
- Manage relationships with clients, agents, and brokers to build and maintain a strong network
- Oversee the handling of client inquiries, insurance claims, and conflict resolution
- Ensure all insurance policies and transactions comply with federal, state, and local laws and regulations
- Monitor and analyze key performance indicators (KPIs) and adjust strategies to meet business objectives
- Maintain accurate records and databases of insurance policies and claims
- Evaluate potential risks and develop strategies to mitigate them
- Ensure compliance with internal policies and external regulatory requirements
- Work closely with legal and finance departments to manage risk and ensure regulatory adherence
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
Business Development Manager
Famous Craft Trading
01.2014 - 12.2023
- Company Overview: family business
- Maintained up to date knowledge of all retail promotions
- Locates or proposes potential business deals by contacting potential partners
- Discovers and explores business opportunities
- Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations
- Examines risks and potentials for the business opportunities
- Estimates partners' needs and goals
Account Specialist/ Digital Marketing
TDCX SINGAPORE PTE LTD (META/FACEBOOK)
11.2022 - 03.2023
- Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal
- Day to day responsibilities include cold calling to customers
- You will be educating customers about your product or servicing through calls
- Improve client's experience by driving optimal and appropriate product adoption
- When applicable, manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue
- When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products
- Become an expert on client's Advertising solutions
- Ability to identify trends and solve problems
- Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers
- Use a variety of tools like CRM, Tableau to be able to properly communicate and drive Advertiser's business to success
- Responsible for keep current advertisers satisfied and delivering exceptional client service on day-to-day basis
- Build strong relationships with customers by providing best-in-class customer experience identifying opportunities to improve their performance
- Partner with different departments to assist better for customers
- Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Own all aspects of the talent brand campaign to ensure client objectives are met, from making recommendations on target audiences to proving ROI through campaign insights
- Collaborate with product teams to improve service offerings and campaign management tools and ensure our customer needs are met
- Support customer communication and education including a best-in-class experience and ad hoc education needs
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of the client
Campaign Executive
AIA SINGAPORE PTE LTD
08.2018 - 11.2022
- Able to identify customer needs and pitch the right product, sell variety of insurance product to individual via cold calling
- Maintain the tonality, voice modulation, show empathy and able to establish rapport with customers
- Able to handle incoming & outgoing calls Sales call, cross selling different type of benefits of products related in order to achieve the sales target
- Worked productively to determine the needs of customers and fast track solutions to those needs
- Remained calm and considerate of customers at all times
- Helped to maintain and increase customer loyalty by placing follow up calls and expressing consideration for customers
- Address all customer service queries in a polite, accurate, and timely fashion
Assistant Sales Manager
Citigroup Transactions Services (M) Sdn Bhd
05.2014 - 12.2016
- Responsible to coach, motivate, monitor and manage a sales team ensuring business target and business objectives are met
- Assist and manage Digital (internet/online) team and Acquisition teams to generate more business through sales management, partnership with Marketing/product managers and Mismanagement
- Ensure all processes, procedures and service standard are consistently followed by team members
- Provide direction and leadership to the team, ensure high-level customer service is maintained
- Manage the risk, Compliance and Control function of the business, ensuring satisfactory audit results
- Retain and improve employee satisfaction and morale
- Guide and teach the team usage of Auto Dialler system and eclipse POS system
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
- Successfully managed a sales team of several people to meet and achieve sales goals
- Led sales department with a can-do attitude and high quarterly sales
- Trained new sales professionals and provided coaching as needed to maintain company sales success
- Led sales department with highest quarterly sales for two consecutive years
Acquisition Officer
Citigroup Transactions Services (M) Sdn Bhd
08.2009 - 04.2014
- Persistent, resourceful, energetic & able to perform multiple tasks in a fast paced environment
- Possess a strong customer service mindset, with effective negotiation, interpersonal and communication skills
- Able to identify customer needs and pitch the right card/product based on identified needs
- Work with prospect database to develop prospects into qualified leads conversion
- Ability to maintain composure, voice modulation, tone, empathy and able to establish rapport with customers
- Able to handle incoming & outgoing calls Sales call, cross selling different type of benefits of products related in order to achieve the sales target
- Worked to stay up-to-date regarding products and offerings
- Cold called people using a phone directory
- Followed scripts to provide detailed information
- Utilized effective marketing skills and strategies
- Utilized excellent listening skills
Education
DIPLOMA - ACCOUNTANCY
PORTDICKSON POLYTECHNIC
Negeri Sembilan, Malaysia 06.2003 - 12.2007
Skills
Leadership and Teamwork
Critical thinking and problem solving
Decision Making and Time Management
Fast Learner and Ability to Multitask
Effective Time Management
Computer Skills
Customer Service
Communication Skills
Ability to Work in a Team
Ability to Work Under Pressure
Highly Motivated
A consistent sales and marketing abilities
Excellent customer service skills
Achievementsandawards
- Top sales officer for Dec 2011 with $374,315 approved installment loans
- Top sales officer for overdraft and loan Q4 2011 with $766,435
- 3rd in Feb 2012 with the amount of $340,150 approved installment loans
- 2nd for March 2012 with $356,910 approved installment loan
- Top officer for May 2012 with $694,150 approved for installment loans
- Top sales officer in Q2(2012) with 159 credit card approval
- Excellent Service recognition for outstanding service rendered to customer 2012
- 2nd for July 2012 with $419,500 approved installment loans
- Oct 2012 being 3rd for Acquisition with 159 approved cards and overdraft account
- Nov 2012 for being 2nd with $279,800 approved installment loans
- Top sales officer award for Oct/Nov 2012 for Acquisitions sales
- Top sales officer in Q2 2012 for total approved loans of $1,216,510
- Top sales team JB telesales Acquisition 2013
- Top sales in Q2 for 2013 for being the highest loan amount approved for overdraft and quick cash account of $1,852,555
- Excellent Service recognition for outstanding service rendered to customer 2013
- Top for June 2013 with $406,195 approved for installment loans
- Jan 2013 being the top sales for loans with the amount of $581,350 loans being approved for Overdraft and quick cash
- April 2013 being ranked 'A' and 2nd for having 164 Credit card and Overdraft accounts approval
- Feb 2013 being 3rd with $271,450 approved for installment loans
- April 2013 for being the 1st with $626,360 approved for installment loans
- Top sales August 2013 with $566,200 approved installment loans
- Oct 2013 for being 2nd top officer for approved installment loans $474,150
- Record breaking month of July 2013 for internet acquisitions 4958 credit cards & 1170 Overdraft accounts
- Top sales manager Telesales Acquisition for the year 2014
- CITI-AIA Telemarketing, being champion for Q3 -2019 with highest ANP incepted $41,228
- Superstar award received for the year 2020 for Q3 and Q4
- Overall inception of above $12,000 for the year of 2020
- Achieved highest Quality assurance score for the every month with average 90% above
References
Mr. Ken Chong, Citigroup Transactions Services (M) Sdn Bhd, +60167099930
Personal Information
- Place of Birth: MALAYSIA
- Date of Birth: 05/19/85
- Nationality: Malaysian (Singapore PR)
Timeline
Account Specialist/ Digital Marketing
TDCX SINGAPORE PTE LTD (META/FACEBOOK)
11.2022 - 03.2023
Campaign Executive
AIA SINGAPORE PTE LTD
08.2018 - 11.2022
Assistant Sales Manager
Citigroup Transactions Services (M) Sdn Bhd
05.2014 - 12.2016
Business Development Manager
Famous Craft Trading
01.2014 - 12.2023
Acquisition Officer
Citigroup Transactions Services (M) Sdn Bhd
08.2009 - 04.2014
DIPLOMA - ACCOUNTANCY
PORTDICKSON POLYTECHNIC
06.2003 - 12.2007
Team Manager
United Overseas Bank Singapore
4 2023 - Current
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