Siti Nur’ Aisyahfira Md Rosli
Summary
To pursue a career in a company that offers opportunities for professional and personal growth.
Overview
9
9
years of professional experience
Work History
Senior Library Executive
Nanyang Technological University
2022.08 - Current
- Oversee the daily operations of the Document Delivery Service (DocDel) and Interlibrary Loans (ILL) in NTU Library.
- Ensure efficient workflow and timely delivery of requested materials for both local and international institutions/libraries.
- Coordinate with other library departments and external institutions to streamline processes.
- Manage library systems such as Alma and RapidILL to process DocDel and ILL.
- Handle invoicing for items loaned to other libraries, both local and international, and ensure payments are credited to the NTU Library account.
- Address resource-related inquiries received via CEMS, assisting users with necessary information or resolving access issues.
- Manage the team's role-based email, respond to inquiries, or escalate them to appropriate librarians and colleagues for further action.
- Compile and analyze inquiries to identify and recommend new resources, services, or solutions to observed issues, and report findings to the team lead and librarians.
- Ensure accurate and prompt fulfillment of loan and delivery requests.
- Monitor and maintain service quality standards.
- Collect and provide relevant usage data to assist librarians in evaluating resource subscriptions and renewals.
- Assist in processing subscriptions and renewals payments for databases in Ariba.
Partnerships Executive Assistant Officer
Yayasan MENDAKI
2021.08 - 2022.03
- Temporary Contract Position.
- Assigned to be part of the Awards team in the department.
- Handling of scholarships, bursaries, and other awards such as the Anugerah MENDAKI administrations for students from primary to university.
- Assisted in the preparation and administration of the Anugerah MENDAKI award ceremony 2021.
- Experience in organizing events for stakeholders, including high-profile donor MOU signing ceremonies.
- Collating and retrieving data from a CRM system to Microsoft Excel for scholarships and bursaries processing.
- Competent in other administrative works such as booking of meeting rooms, phone calls from clients, arranging online interview sessions, ordering food delivery and other supplies, etc
- Assisted in the department’s forecasting and budgeting activities to ensure proper and effective utilization of the team’s resources.
- Capable of handling inquiries from parents, students, and clients.
- Meticulous in doing the disbursements process for scholarships and bursaries recipients.
Reservation Sales Officer
Grand Park Orchard
2018.01 - 2021.06
- Competent in handling all types of inquiries and sales phone calls from customers, clients, and travel agents, especially in selling rooms.
- Experience in solving problems that involve customer complaints and reservation issues with online travel agents.
- Expertise and carefully thorough in keying-in tedious reservations into an internal hospitality software called the Opera system.
- High awareness in keeping check of the hotel’s occupancy and revenue statuses.
- Capable of handling reservations' payment processes and refunds from customers and travel agents respectively.
- Meticulous in keeping a record of customers’ feedback and experiences of their stay in the hotel.
Travel Consultant – Administrative, Visa Application, and Billing
Misa Travel Pte Ltd
2015.04 - 2016.05
- Expertise in handling all types of administrations and billings such as doing invoices and settlements for any type of packages, tours, visas, and air tickets sold by the ticketing sales staff
- Experience in doing China, Malaysia, Vietnam, and Australia Visa application and submissions
- Arranging for delivery and collection for courier services and postage of documents
- Skilled in handling walk-in customers and phone calls.
Education
Bachelor of Arts - English Language And Literature, Minor in Business
Singapore University of Social Sciences
2024
Diploma in Integrated Facility Management -
Temasek Polytechnic
05.2015
GCE ‘O’ Level Certification -
Dunearn Secondary School
12.2011
Primary School Leaving Examination (PSLE) Certification -
Clementi Primary School
12.2006
Skills
- Opera system used in the hospitality industry
- Microsoft Word, Powerpointt and Excel for presentation and data driven administration works
- Basic knowledge on Sabre Network Abacus system
- TK and OB system for creating invoices and receipts for air ticket bookings, tour packages and visas
- Alma, RapidILL, CEMS and Ariba Systems
- Customer-Oriented
- Interpersonal Skills
- Executive Support
Accomplishments
- Completed diploma Final Year Major Project by creating a website called ‘Communilogy’ which has been approved by the company and received a Letter of Commendation.
- Achieved being a Student Councilor and Prefect in Secondary School.
Timeline
Senior Library Executive
Nanyang Technological University
2022.08 - Current
Partnerships Executive Assistant Officer
Yayasan MENDAKI
2021.08 - 2022.03
Reservation Sales Officer
Grand Park Orchard
2018.01 - 2021.06
Travel Consultant – Administrative, Visa Application, and Billing
Misa Travel Pte Ltd
2015.04 - 2016.05
Bachelor of Arts - English Language And Literature, Minor in Business
Singapore University of Social Sciences
Diploma in Integrated Facility Management -
Temasek Polytechnic
GCE ‘O’ Level Certification -
Dunearn Secondary School
Primary School Leaving Examination (PSLE) Certification -
Clementi Primary School