Parvathy Manokaran (Paru)
Summary
Proven leader in operational excellence and strategic planning, I have significantly enhanced business outcomes at Mediacorp Pte Ltd, achieving a 100% revenue increase for Oli 968 station. My expertise in cross-functional team coordination and problem-solving, combined with a knack for fostering strong stakeholder relationships, drives sustained organizational growth. Resourceful Operations Executive with [Number] years of experience working in domestic and international positions. Hardworking professional leader skilled in both strategic planning and tactical execution. Experienced in financial management, operations, hiring and development. Talented at building collaborative partnerships and supporting employees in achieving professional success.
Overview
23
23
years of professional experience
Work History
Senior Operations Executive
Mediacorp Pte Ltd
12.2021 - Current
- Drove continuous improvement efforts across all aspects of business operations, fostering an environment of innovation and excellence.
- Ensured compliance with industry regulations as well as internal policies by creating comprehensive guidelines for employees at all levels.
- Leveraged technology solutions to improve operational efficiency, streamline workflows, and enhance decision-making capabilities.
- Developed high-performing teams through targeted recruitment, mentoring, coaching, and ongoing performance evaluation.
- Enhanced communication between departments by establishing regular cross-functional meetings and collaboration initiatives.
- Streamlined operational processes by identifying inefficiencies and implementing targeted improvements.
- Established strong relationships with key stakeholders, ensuring long-term partnerships and mutually beneficial collaborations.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Manage external and internal commercial engagements for Class 95, GOLD 905, CNA938, Oli 968, Warna, RIA DJs including newspresenters across all TV channels CNA, CH5, CH8, Berita and Seithi
- Set track record high of 100% revenue increase for Oli 968 station and 80% revenue increase for CNA presenters
- Provide administration support by preparing contracts and using SAP system for invoice generation
- Follow up with client for payment and have track record of prompt collection of payment
- Fast and dedicated worker, inter dept colleagues find me reliable, efficient, approachable and very helpful
- Have contributed to the success of 2 LIT projects. First project, have revamped the current performance appraisal process for the organization based on staff and managers feedback of all departments.
- Second project, LIT Hackthon won Best Left Field team and came up with ideas on how the staffs can have better work life balance and how can they better manage their workload
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Tended to urgent correspondence to facilitate communication or resolution.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Assistant Catering Sales Manager
Novotel Singapore Clarke Quay
03.2016 - 10.2021
- Increased event bookings by developing and implementing effective catering sales strategies.
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
- Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
- Exceeded both quarterly and annual sales goals.
- Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
- Ensured adherence to budgetary constraints while delivering high-quality catering experiences for clients.
- Maintained accurate records of client meetings, booked events, and financial transactions using CRM software.
- Enhanced client satisfaction by addressing and resolving concerns in a timely manner.
- Collaborated with culinary team to develop innovative menus tailored to specific client needs and preferences.
- Strengthened client relationships through consistent communication and excellent customer service.
- Managed post-event follow-up process, soliciting feedback from clients to continually refine services offered.
- Maximized event profitability by upselling additional services and menu items to clients.
- Conducted site visits for prospective clients to showcase venue capabilities and offerings.
- Coordinated seamless events by collaborating with cross-functional teams, including chefs, servers, and event planners.
- Boosted revenue with the creation and execution of customized catering packages for clients.
- Increased brand visibility through participation in trade shows, conferences, and other public-facing events.
- Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
- Monitored industry trends to stay competitive within the catering market space.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Successfully clinched many MICE deals including F1 Renault Group consecutively for
3 years - Have received many written compliments including in TripAdvisor
Operations Executive
PARKROYAL On Pickering, Collection Hotel
10.2012 - 03.2016
- Hotel Pre-Opening team
- Hotel Champion for loyalty programme
Promoted to Front office Operations Executive in less than 6 months by Director of
Rooms
• Received many compliments from guests, including Trip Advisor
• Awarded WOW! Service Excellence Awards
• Initiated and created inter department training programmes
• Certified First Aider
Promoted and transferred by EAM to aid Executive Housekeeper to setup and create
proper hotel laundry system. - Collaborated on operational support tasks to achieve common goal.
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
- Trained and guided team members to maintain high productivity and performance metrics.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
Acquisition Executive & Trainer
Citibank Singapore Pte Ltd
04.2007 - 08.2012
- Acquire new customers for Citibank with regards to savings accounts, fixed deposits
and investments.
• Appointed to train new comers and prepare them for bank test papers - Obtained Retail Banking Acquisition Award (SMRT Direct Sales) Best Improvement
for 4th Quarter - Achieved Top Sales for acquiring a total for 520 savings account for the quarter July
- Sept 2008 - Boosted team productivity by providing comprehensive training, mentorship, and performance evaluations.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
Team Manager
Singtel Contact Centre
04.2001 - 03.2007
- Managed a team of 30 call centre agents
• In - charge of 3rd party call centre projects
• Promoted to Team Leader after 3 months
Aid corporate affairs department to investigate on guest complaints and trouble
shoot disputes
• Ensure daily KPIs and service level Matrix were met and exceeded
• Promoted to Team Manager after 6 months
• Obtained the Excellence Service Award for outstanding service recognition
Skilled Negotiator, - Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Conducted comprehensive risk assessments for projects, implementing appropriate mitigation strategies to minimize potential issues.
Education
Diploma in Communication Management
KAPLAN Higher Education Institute Singapore
Singapore04.2012
Diploma in Business Administration & Marketing
Staffordshire University
Singapore, Null, Singapore02.2001
Skills
- Operational Excellence
- Coaching and Mentoring
- Cross-functional Team Coordination
- Organizational Development
- Skilled Negotiator
- Professional Service provider
- Five-Star hotel experiences
- Computer Savvy (OPERA, MS Office, MS Outlook, HOTSOS, Gebiz, Cvent,
Amadeus Hospitality, Setting up, creating and establishing a system with
SOP - SAP system at Mediacorp
- TEAMS
- ZOOM
- Influencing skills
- Team Leadership
- Strategic planning and execution
- Management
- Operations Management
- Performance Appraisal
- Business Development
- Problem-solving abilities
- Attention to Detail
- Time Management
- Problem-Solving
- Teamwork and Collaboration
- Customer Service
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Customer Service Management
- Effective leader
- Relationship Building
- Customer Relations
- Analytical Thinking
- Task Prioritization
- Customer Retention
Accomplishments
- Supervised team of more than 30 staff members.
- Received written client compliments which were sent to CEO of Mediacorp
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Senior Operations Executive
Mediacorp Pte Ltd
12.2021 - Current
Assistant Catering Sales Manager
Novotel Singapore Clarke Quay
03.2016 - 10.2021
Operations Executive
PARKROYAL On Pickering, Collection Hotel
10.2012 - 03.2016
Acquisition Executive & Trainer
Citibank Singapore Pte Ltd
04.2007 - 08.2012
Team Manager
Singtel Contact Centre
04.2001 - 03.2007
Diploma in Communication Management
KAPLAN Higher Education Institute Singapore
Diploma in Business Administration & Marketing
Staffordshire University
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