Shafiqa Zulkeplee
Summary
Patient-focused Therapy Assistant brings extensive experience in medical office management, supporting physicians, nurses and other healthcare staff. Well-versed in medical coding, billing procedures and patient record-keeping. Knowledgeable of latest regulations and standards in healthcare industry.
Overview
12
12
years of professional experience
Work History
Therapy Assistant (Podiatry)
SingHealth Polyclinics
2022.06 - Current
- Assist Podiatrist with appointment booking
- Reply and escalate emails from Call Centre regarding patient’s appointments
- Assist in-room procedures
- Sterilisation of instruments/room after every patient
- Assist with insole’s modifications/scanning
- Assist with simple wound dressing
- Monthly stock take of instruments
- Ordering of stocks from suppliers
Event Manager (Freelancer)
MovieMania
2012.10 - Current
- Event planning and coordination
- Manpower allocations
- Logistics for events/warehouse
- Maintaining client and customers relationships
- Inventory management
- Conduct meetings with clients for upcoming events
- Event pitching with several clients
- Payroll for staffs
Admin Associate / Swab Assistant
Sengkang General Hospital
2021.07 - 2021.09
- Setting up and teardown of ART Ops
- Provide admin support to ART Station
- Register new/existing patient for Swab
- Assist Swabbers with resulting of patient results using SRS System
- SRS system to send out SMS
- Reason for Leaving: End of Contract
Patient Service Associate
Changi General Hospital
2020.06 - 2021.06
- Liasing with Fever Area on in coming patient to HOSIF holding area
- Coordinate with escort for patient movement for admission of discharge
- Input patient details and dormitories address in Excel sheet
- Liasing with patients employers for discharge instruction
- Coordinate with Ops Centre on MOM approval for patients discharge movements
- To escort patient for discharge to verify pick-up details
- Reason for Leaving: End of Contract
Operations Planner
Certis Cisco
2021.12 - 2021.02
- Do rostering for officers working in Changi Airport
- Approve Leave and MCs in system
- Approve OT forms for officer
- Amend rosters depending on demands
- Reason for Leaving: End of Contract (Monthly Renewal)
Customer Service Officer
Tele-Centre PTD Ltd
2019.09 - 2020.03
- Provide customer service to participants in National Steps Challenge Campaign for Health Promotion Board
- Troubleshooting of faulty trackers
- Provide exchange of trackers over the counter
- Perform stock take at every end of shift and input into Excel sheet
- Reason for Leaving: Company cease operation (Circuit Breaker)
Supervisor
Incall Systems Pte Ltd
2018.11 - 2019.09
- Provide customer service to participants in National Steps Challenge Campaign for Health Promotion Board
- Troubleshooting for faulty trackers
- Provide exchange of trackers over the counter
- Perform stock take at every end of shift
- Replenish stock at 4 outlets every end month
- To perform random audit check for trackers and staff
- Train new incoming staff
- Compiling of all 4 outlets stock in Excel sheet and liase with HPB on numbers and statistics
- Handle participants feedbacks and work with Escalation Team on updates for complex cases
- Reason for Leaving: End of Contract (Campaign Ended)
Protection Officer(Security Concierge)
Certis Cisco
2017.03 - 2017.09
- Patrolling on site
- Mend counters to office buildings
- Ensuring safety of patrons of the office buildings
- Grant access pass for visitors or VIPs to Embassy
- Reason for Leaving: End of Contract (6 months)
Patient Service Associate
Singapore General Hospital
2014.09 - 2016.01
- Handle registration and payment for patients
- Handle 3rd party payment such as Medisave and Insurance Claim
- Appointment booking for patients next visit
- Chaperon doctors in consult visits
- Assist with simple procedures or wound dressing
- Reason for Leaving: Intend to pursue education
Education
GCE N LEVEL -
CHONG BOON SECONDARY SCHOOL
01.2011
Skills
- Microsoft Office
- Customer Service
- Management
- Problem Solving
- Time Management
- Telephone Etiquette
- OAS System
- SAP System
- SRS System
- Event Management
- Event Coordinator
Personal Information
Expected Salary: $2500
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Therapy Assistant (Podiatry)
SingHealth Polyclinics
2022.06 - Current
Operations Planner
Certis Cisco
2021.12 - 2021.02
Admin Associate / Swab Assistant
Sengkang General Hospital
2021.07 - 2021.09
Patient Service Associate
Changi General Hospital
2020.06 - 2021.06
Customer Service Officer
Tele-Centre PTD Ltd
2019.09 - 2020.03
Supervisor
Incall Systems Pte Ltd
2018.11 - 2019.09
Protection Officer(Security Concierge)
Certis Cisco
2017.03 - 2017.09
Patient Service Associate
Singapore General Hospital
2014.09 - 2016.01
Event Manager (Freelancer)
MovieMania
2012.10 - Current
GCE N LEVEL -
CHONG BOON SECONDARY SCHOOL
Similar Profiles
Nurul A'isyah Binte JumahatNurul A'isyah Binte Jumahat
Patient Service Associate at Singhealth PolyclinicsPatient Service Associate at Singhealth Polyclinics
Muhammad Tirmuzi Bin KasmanMuhammad Tirmuzi Bin Kasman
Pharmacy Technician at Singhealth PolyclinicsPharmacy Technician at Singhealth Polyclinics
Kar Si Jessy PoonKar Si Jessy Poon
Care Coordinator at National University Polyclinics, NUPCare Coordinator at National University Polyclinics, NUP