Saranya Thirumaran
Summary
In terms of a professional setting, I am a loud and outspoken person who is capable of working well under pressure. In my own opinion, I am also a good team player and I think being organized gives me an extra edge. I have the ability to get myself adapted according to my working atmosphere which provides me immense flexibility. I will put in my full effort in my work at all times and I’m also able to multi-task well. Although, I have little experience in the working industry, I will very well be able to meet and exceed your expectations.
Overview
2
2
years of professional experience
Work History
Guest Service Agent (Call Centre)
PARKROYAL Collection Marina Bay
06.2021 - 10.2022
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Worked flexible hours; night, weekend, and holiday shifts.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Recommended hotel services or amenities that guest may find useful.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Room Attendant
PARKROYAL on KITCHENER
04.2016 - 09.2016
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Replenished guest room water glasses, toiletries, and paper products.
- Responded to guest requests for assistance, toiletries and personal care items.
- Maintained linen cart so that it was neat and organized.
- Promptly delivered extra linens, paper products and toiletries to guest rooms upon request.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Changed bed linens and collected soiled linens for cleaning.
- Polished glass surfaces and windows.
Waitress
Shangri-La
09.2015 - 09.2015
- Greeted new customers and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Education
Bachelor of Arts - Mass Communications And PR
Northumbria University
Singapore 04.2020
Diploma in Mass Communications
Kaplan Higher Education Academy
Singapore 02.2018
Higher Nitec - Hospitality Operations
ITE College
2017
Skills
- Time Management
- Team Support and Collaboration
- Guest Inquiries
- Front Desk Communications
- Computer Skills
- Issue Resolution
- Customer Service
- Microsoft Office
- Customer Rapport
- Excellent Communication
- Good Telephone Etiquette
Additional Information
- Singapore Youth Festival 2011 (Choir) - Bronze Award.
- InfoComm Club 2013 & 2014 - Photography Specialist.
Languages
english
Bilingual or Proficient (C2)
tamil
Bilingual or Proficient (C2)
Timeline
Guest Service Agent (Call Centre)
PARKROYAL Collection Marina Bay
06.2021 - 10.2022
Room Attendant
PARKROYAL on KITCHENER
04.2016 - 09.2016
Waitress
Shangri-La
09.2015 - 09.2015
Bachelor of Arts - Mass Communications And PR
Northumbria University
Diploma in Mass Communications
Kaplan Higher Education Academy
Higher Nitec - Hospitality Operations
ITE College
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