Sharifah Syaza Syed Mokhsin
Summary
Experienced Flight Attendant with a decade of expertise in domestic and international commercial airline operations. Recognized for handling emergency situations with composure and maintaining exceptional customer service standards. Dynamic and multilingual professional dedicated to fostering a team-driven environment, known for building strong customer relationships and providing a welcoming atmosphere. Highly organized and reliable, adept at managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to achieve team goals. Goal-oriented manager with a proven track record in various industries, demonstrating exceptional leadership skills. Skilled in driving productivity, enhancing customer satisfaction, and maximizing revenue and sales. Committed to streamlining procedures and optimizing employee talent for improved efficiency.
Overview
15
15
years of professional experience
Work History
Assistant F&B Sales Manager
PARKROYAL COLLECTION Marina Bay, Singapore
09.2023 - 08.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategy plans
- Built relationships with customers and community to establish long-term business growth.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Flight Attendant
Singapore Airlines
07.2018 - 07.2023
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Collaborated with flight crew to maximize smooth and safe flights.
- Used excellent customer service skills in addressing passengers' needs.
Care Ambassador
National University Hospital
05.2020 - 08.2020
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
Senior Flight Attendant
Jetstar Asia Airways
06.2013 - 07.2018
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Responded to passenger emergencies to provide first aid.
- Used excellent customer service skills in addressing passengers' needs.
- Collaborated with flight crew to maximize smooth and safe flights.
Treasurer
Zafferano
06.2012 - 12.2012
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Planned and managed annual budgets, tracking expenses, and investigating discrepancies to maintain optimal controls.
- Prepared and presented financial reports to inform senior management and board of directors.
- Drafted treasury reports to support management decision-making needs.
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
Clinical Assistant
LL Cheong Skin & Laser Clinic
01.2012 - 06.2012
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
- Assisted patients with basic care needs.
- Collected and documented patient medical information such as blood pressure and weight.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Coordinated with appropriate administrative staff to address clinical, operational, and financial questions.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Taught patients about medications, procedures, and care plan instructions.
Engineering Intern
Lonza Biologics / GENENTECH Singapore
06.2009 - 09.2009
- Maintained positive work atmosphere by building relationships with co-workers, customers, clients, and management.
- Studied manufacturing processes to improve overall knowledge.
- Shadowed designers and engineers to learn ways to implement methodologies.
- Collaborated with senior engineers on projects and offered insight.
- Interpreted blueprints and technical drawings to analyze upcoming projects.
- Worked closely with engineers and assisted with testing avastin products.
- Assisted with coordination of new equipment installation and implementation.
- Assisted senior engineers and management with clerical duties to keep department functioning and workflows running smoothly.
- Prepared standard reports and documentation to communicate results to senior management.
- Evaluated quality control processes and made recommendations for improvements in quality control.
Education
Diploma -
Digital Marketing
Kaplan Higher Education Academy04.2024
Skills
- Coaching and Training
- Safety Procedures
- Medical Emergency Response
- PA Systems
- Verbal and Written Communication
- Interpersonal Communications
- Issue Resolution
- Relationship Management
- Service Quality
- Business development and planning
- Lead Generation
- Market Research
- Review of contracts
- Promotional sales events
- Revenue Forecasting
Timeline
Assistant F&B Sales Manager
PARKROYAL COLLECTION Marina Bay, Singapore
09.2023 - 08.2024
Care Ambassador
National University Hospital
05.2020 - 08.2020
Flight Attendant
Singapore Airlines
07.2018 - 07.2023
Senior Flight Attendant
Jetstar Asia Airways
06.2013 - 07.2018
Treasurer
Zafferano
06.2012 - 12.2012
Clinical Assistant
LL Cheong Skin & Laser Clinic
01.2012 - 06.2012
Engineering Intern
Lonza Biologics / GENENTECH Singapore
06.2009 - 09.2009
Diploma -
Digital Marketing
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