SAMUEL SIA
Summary
Accomplished Automotive Workshop Manager to After Sales Manager with a proven track record in streamlining operations, optimizing productivity, and delivering exceptional customer service. Developed and implemented a customer-centric approach to service delivery, resulting in a 25% increase in customer satisfaction scores and a steady growth in repeat business. Demonstrated proficiency in diagnosing and repairing a wide range of automotive issues, utilizing comprehensive knowledge in programming and mechanical systems. Certified in advanced diagnostics and coding parameters expert, including Fully electric vehicles. Cultivated a highly motivated and cohesive team by implementing strong leadership strategies, providing ongoing training, and encouraging open communication resulting in a high increase in workshop efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Head of After Sales
Volt Auto Pte Ltd
08.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Head of After Sales - Manager
Vertex Automobile Pte Ltd
01.2024 - 07.2024
- Developing and implementing after-sales service strategies for EVs to ensure customer satisfaction and retention
- Managing an day-to-day operations of the after-sales service department, including scheduling service appointments, overseeing repairs and maintenance, and managing service warranties
- Monitoring and analyzing key performance indicators (KPIs) to track the performance of the after-sales service department and identify areas for improvement
- Developing and implementing training programs for service technicians and customer service representatives to ensure they are equipped to handle EV-specific service needs
- Collaborating with other departments, such as sales and marketing, to ensure a cohesive and seamless customer experience from purchase to after-sales service
- Keeping up to date on industry trends and best practices in EV after-sales service to continuously improve service offerings
- Building and maintaining strong relationships with EV manufacturers and suppliers to ensure access to necessary parts and technical support
- Handling escalated customer complaints and working to resolve issues in a timely and satisfactory manner.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Increased sales revenue by developing and implementing effective sales strategies.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
REGIONAL WORKSHOP MANAGER
Autobacs Venture Singapore
12.2017 - 10.2019
- Led team of 34 technicians in delivering automotive maintenance solutions; managed daily operations to ensure quick turnaround, high reliability, and high customer satisfaction levels across 3 sites
- Delivered technical training to technicians and supervisors in line with corporate standards; designed and conducted on-the-job competency assessments to analyze and evaluate training effectiveness and employees’ know-hows, well highly knowledge usage of Diagnose computer as well as coding parameters diagram
- Handled training logistics, including preparing of pseudo vehicles faults, on-board computer ethical coding into program language and conducting pre- and post-training vehicle quality checks, and upkeep of vehicles
- Monthly, half-yearly and annual reporting and projection planning, actively min for discussion to strengthen team coordination as well progressively interact with higher management level
- Train productive workshop through- put, enforce performance, and delegate streamline objective.
SENIOR TECHNICAL MANAGER
Euro Sports Global, Singapore
02.2014 - 11.2017
- Headed team of 16 technicians and service advisors overseeing automotive aftersales operations for luxury automobile brands; planned and managed workshop productivity and quality control process to meet overall workshop targets
- Delivered mechanical coding and programming internal micro advice language and expertise, servicing, maintenance, and repair works; implemented new/latest engineering techniques and practices to improve operating practices and boost workshop productivity while adhering to health and safety regulations
- Liaised with customers on work progress and authorization of additional work; communicated with technicians and service advisors to priorities and complete works in line with deadlines
- Monitored parts inventory availability and cost, overseeing parts procurement to maintain optimal stock levels for efficiency
- Drove talent development, including conducting technical training, evaluating team’s performance, and recruiting and coaching of Sophisticated highly Diagnose programming to the team.
- Conducted regular performance reviews for team members, setting clear expectations and providing constructive feedback to drive improvement.
- Implemented continuous integration and deployment practices to reduce errors and accelerate the release cycle.
- Developed cross-functional teams for better collaboration, leading to more efficient problem-solving and innovation.
- Streamlined internal communication between departments through the implementation of collaboration tools and standardized documentation practices.
- Collaborated with stakeholders to define project scope and objectives, translating business needs into actionable technical requirements for the team.
SENIOR TECHNICAL EXECUTIVE
Euro Sports Global, Singapore
01.2013 - 02.2014
- Executed daily workshop operations, including vehicle fault finding, diagnosis and repair works, for luxury car brands; delivered professional technical advice on vehicle knowledge to service advisors and customers
- Coordinated with principle of board computer with large program language into parameters with visual using high lap locking system preventing outsource hacking
- Trained technicians and apprentices to keep them abreast of the latest procedural, technical and software developments.
- Increased software development efficiency by implementing agile methodologies and streamlining team communication.
- Partnered with HR departments to identify gaps in technical talent pools, leading to targeted recruitment initiatives for high-demand skill sets.
BUSINESS OWNER
SF Auto Programming Service Pte Ltd, Singapore
03.2011 - 12.2012
- Directed aftersales operations for Asian and Continental automotive brands; planned profit/loss targets against operating costs and spearheaded initiatives to improve overall workshop operations and productivity
- Managed daily work processes, including technical investigations, inventory procurement and control, client relationship management, technical training, and compliance with safety guidelines and standards.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Trained and motivated employees to perform daily business functions.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
Education
Skills
- SKILLED AUTOMOTIVE PROFESSIONAL with a background in luxury, military, Commercial Trucks, and classic vehicle maintenance Leveraging expertise in innovative diagnostics and programming to drive workshop efficiency and customer satisfaction Strong leadership in Workshop Operations and problem-solving skills, with a proven track record of exceeding targets and enhancing team performance
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Excellent Communication
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Problem Resolution
- Decision-Making
- Organization and Time Management
Languages
English
Mandarin
Bahasa Malay
Thai
Educationcertifications
- Certified PDPA Compliance Executive, National University Singapore, 2023
- Certified EV Master Tech Management, Education’s Engineer CDGE, 2022
- K2 System Coding Master Programmer, Australia Adult College, 2011
- Automotive Programming Master Coding Specialist, Italy Coding Specialist School, 2007
- Commercial Trucks Programming Master Codify Specialist, Italy Coding Specialist School, 2008
- Mechanical Engineering of science, Diploma Specialist, 2004
Personal Information
- Available: 2 weeks’ Notice
- Expected Salary: $8500
- Nationality: Singaporean
Timeline
Head of After Sales
Volt Auto Pte Ltd
08.2024 - Current
Head of After Sales - Manager
Vertex Automobile Pte Ltd
01.2024 - 07.2024
REGIONAL WORKSHOP MANAGER
Autobacs Venture Singapore
12.2017 - 10.2019
SENIOR TECHNICAL MANAGER
Euro Sports Global, Singapore
02.2014 - 11.2017
SENIOR TECHNICAL EXECUTIVE
Euro Sports Global, Singapore
01.2013 - 02.2014
BUSINESS OWNER
SF Auto Programming Service Pte Ltd, Singapore
03.2011 - 12.2012
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