LEE JIA DA

Strategic Operations Oversight

• Directed daily aftersales and logistics operations across the company and three contracted service centers
• Developed and enforced SOPs across all sites to ensure consistency in service delivery and operational standards
• Spearheaded process improvement initiatives to eliminate inefficiencies and streamline cross-department coordination
• Oversaw scheduling and resource deployment for fleet servicing based on urgency, capacity, and parts availability

Service Network & Vendor Management

• Managed performance and service quality of three external service centers under operational charge
• Ensured alignment of third-party workshops with internal standards, KPIs, and reporting expectations
• Conducted regular audits and site reviews to maintain service level agreements (SLAs) and compliance

Team & Stakeholder Leadership

• Supervised internal service teams including technicians, advisors, and coordinators
• Conducted performance evaluations, implemented training plans, and fostered a high-accountability team culture
• Acted as the operational liaison between ground staff, contractors, and senior management

Aftersales Coordination & Technical Support

• Managed warranty claims, technical escalations, and liaised with manufacturers for fault resolution
• Supported troubleshooting for recurring EV-specific issues and ensured first-time-fix focus
• Maintained high service standards and client satisfaction, especially for key fleet clients

Parts, Procurement & Supply Chain

• Oversaw procurement cycles and stock management to support uninterrupted service operations
• Managed vendor relationships, negotiated pricing, and optimized lead times and cost
• Implemented demand forecasting and just-in-time replenishment to reduce excess inventory

Reporting & Operational Analytics

• Monitored and reported KPIs across all service centers, including turnaround time, cost efficiency, and service quality
• Analyzed data trends to identify operational risks and improvement opportunities
• Presented findings to senior leadership with actionable recommendations

Compliance & Client Management

• Ensured regulatory compliance across all service centers and internal operations
• Maintained strong relationships with key clients, addressing escalations and ensuring SLA adherence
• Handled customer communications and ensured timely resolution of complaints or service delays

Operations & Leadership

• Led and supervised day-to-day operations of the training wing, ensuring mission readiness
• Enforced discipline, timekeeping, and adherence to military conduct standards
• Planned and coordinated training schedules, manpower allocation, and wing-level activities
• Acted as the central point for facility management and infrastructure readiness
• Facilitated compliance with Occupational Safety and Health (OSAHH) standards
• Supported instructors and trainees by maintaining an orderly, efficient training environment
• Delivered briefings, prepared incident reports, and assisted in performance evaluations

Training & Oversight

• Oversaw execution of training programs, ensuring consistency with curriculum standards
• Supported implementation of instructional activities and supervised field exercises
• Ensured training discipline and standards were met across all trainee groups
• Provided coaching and mentorship to trainees and junior trainers

Logistics & Administration

• Handled procurement and inventory of training resources and wing equipment
• Reviewed supply usage and implemented cost-saving measures, reducing expenditures by 21%
• Managed supplier coordination to maintain availability of critical materials
• Submitted operational reports and maintained accurate administrative documentation
• Used data analysis to identify inefficiencies and improve operational workflows

Training & Instructional Support

• Conducted and facilitated platoon-level training sessions across multiple modules
• Ensured training standards and learning outcomes were consistently met
• Coached and guided trainees to improve performance and discipline during training
• Monitored trainee behavior, participation, and learning progress throughout the training cycle
• Tracked attendance, maintained performance records, and provided developmental feedback
• Prepared and organized supplementary materials to support structured lesson delivery
• Identified gaps in training delivery and implemented improvements through standardization

Logistics & Procurement

• Maintained inventory levels for training materials and equipment, ensuring stock readiness
• Procured critical parts and supplies in alignment with training requirements and timelines
• Sourced cost-effective vendor solutions to manage replenishment and operational costs
• Oversaw logistics reporting, inventory control, and supply documentation

Intelligence & Data Analysis

• Conducted trend analysis and assessed large datasets to uncover patterns, risks, and actionable intelligence
• Interpreted complex data to extract insights and present findings in narrative or visual formats using Excel, PowerPoint, and GIS tools
• Coordinated data design and information flow for statistical reporting and planning
• Developed and maintained relational databases to support operational decision-making
• Delivered clear, concise briefings using charts, graphs, and visuals to communicate intelligence summaries

Operational Support & Flexibility

• Worked effectively under tight deadlines in a high-pressure and fast-paced environment
• Adapted to demanding schedules, including night, weekend, and holiday shifts
• Maintained energy and focus during dynamic situations requiring rapid response and attention to detail

Event & Logistics Management (National Day Parade 2017 & 2018 – Show & Performance Committee)

• Assisted in planning and execution of large-scale national events, ensuring smooth operations
• Managed inventory, coordinated vendor logistics, and replenished essential supplies
• Submitted and followed up on damaged or faulty equipment for repair and replacement
• Delegated tasks and maintained event flow during peak activity periods
• Oversaw goodie bag quality and distribution while preventing