Jasmine .S
Cusotmer Service Executive
Sinapore
Summary
Diligent with robust background in streamlining operations and enhancing productivity. Successfully led initiatives that improved workflow efficiency and reduced operational bottlenecks. Demonstrated expertise in project management and strategic planning to achieve organizational goals.
Overview
9
9
years of professional experience
Work History
Service and Operations Executive
Call IT Asian Cafe
09.2024 - Current
- Collaborated on operational support tasks to achieve common goal.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
Customer Service Executive
Mukurtham Parlor, Balaji Cosmetics
01.2022 - 08.2024
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Maintained strict hygiene standards within the salon, ensuring a clean and safe environment for both clients and staff.
- Conducted regular inventory audits, effectively managing stock levels and minimizing wastage.
Lead Retail Sales Associate
Maybelline
01.2020 - 01.2022
- Participated in team meetings to discuss sales targets, strategies for improvement, and methods for increasing overall performance.
- Handled cash register operations accurately, processing transactions efficiently while adhering to company policies.
- Boosted sales performance with persuasive communication skills and extensive product knowledge.
Customer Service Representative
Reliance Trades Company
01.2018 - 01.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Billing Executive
FSM Company
01.2016 - 01.2018
- Managed high-volume accounts, ensuring accurate billing and prompt payment collection.
- Streamlined billing processes, resulting in timely invoicing and improved cash flow.
- Improved billing accuracy by diligently reviewing and verifying invoice data.
Education
Bachelor of Commerce - Business Administration
Pavendar Bharathidasan College
India01.2024
Advance Diploma - Beauty
Blossom Shine Bridal Studio
India01.2024
HSC -
St. Anne's Hr.Sec.School
01.2016
SSLC -
All saint's High School
01.2014
Skills
- Operations management
- Customer service-focused
- Time management
- Problem-solving abilities
- Multitasking
- Calm and professional under pressure
- Adaptability and flexibility
Languages
Tamil
English
Disclaimer
I declare that the information presented in this resume is TRUE and accurate to the best knowledge. I assure you that my experience, skills and qualifications meet the requirements of the job and I am committed to making a positive contribution to organization.
Personal Information
- Father's Name: Sathik
- Mother's Name: Hamima Banu
- Date of Birth: 12/04/99
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Timeline
Service and Operations Executive
Call IT Asian Cafe
09.2024 - Current
Customer Service Executive
Mukurtham Parlor, Balaji Cosmetics
01.2022 - 08.2024
Lead Retail Sales Associate
Maybelline
01.2020 - 01.2022
Customer Service Representative
Reliance Trades Company
01.2018 - 01.2020
Billing Executive
FSM Company
01.2016 - 01.2018
HSC -
St. Anne's Hr.Sec.School
SSLC -
All saint's High School
Bachelor of Commerce - Business Administration
Pavendar Bharathidasan College
Advance Diploma - Beauty
Blossom Shine Bridal Studio
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