Ryan Ridzuan
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
1
1
year of professional experience
Work History
Senior Retail Sales Associate
Toys"R"Us
2021.10 - 2022.10
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Provided strong service to customers, increasing customer loyalty 80%.
Education
No Degree - Security System Integration
ITE College West
ITE WEST 1 Choa Chu Kang Grove, Singapore 688236 1Skills
- Inventory Management
- Sales Strategies Implementation
- Register Operations
- Customer Complaint Resolution
- Customer Inquiries
- Customer Loyalty
- Product Merchandising
- Store Opening and Closing
- Cash Register Operation
- Energy and Physical Stamina
- Flexible Hours
Languages
Malay
Intermediate (B1)
English
Advanced (C1)
Timeline
Senior Retail Sales Associate
Toys"R"Us
2021.10 - 2022.10
No Degree - Security System Integration
ITE College West