YU AN KELVIN SOONG
Summary
I am committed and independent individual who is passionate in customer service and building positive relationship with clients and co-workers. I am always willing to learn and will always want to improve myself in my job.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
13
13
years of professional experience
Work History
Senior Retail Sales Associate
The Oaks Cellars Pte Ltd
Singapore
09.2020 - Current
- Inventory Management
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered incoming calls and emails to provide product information, features and benefits.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Sales Associate
Soap Stories Amsterdam Pte Ltd
Singapore
06.2019 - 07.2020
- Quality Assurance
- Up selling
- Translating
- Inventory Management
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Engaged with customers to build rapport and loyalty.
Brand Ambassador
Salesworks Pte Ltd
SINGAPORE
04.2019 - 05.2019
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Worked with team to achieve sales goals for products.
- Assisted customers with product selection based on individual needs and preferences.
- Educated customers on product features and answered questions regarding product use.
- Increased sales by effectively communicating product benefits.
- Maintained accurate records of promotional events and customer interactions.
Logistics Assistant
Aerohub Logistics Pte Ltd
SINGAPORE
02.2015 - 06.2016
- Moving goods
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Assistant Chef
Ramen Champion Pte Ltd
SINGAPORE
01.2014 - 12.2015
- Ensuring that the kitchen meets food safety cleanliness standard
- Assisted head chef in cooking dishes according to ingredients.
- Checked food inventory and ordered ingredients.
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
- Verified food temperatures and quality ahead of service to maintain standards.
- Staff training.
Sales Assistant
Bata Shoe Singapore Pte Ltd
Singapore
01.2011 - 08.2014
- Stocks check/Replenishing stocks
- Cashiering
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed efficient cash register operations.
Education
WSET - WSET LEVEL 2 AWARD IN WINES
SHATEC
SINGAPORE06.2023
DIPLOMA - Retail Management
NATC INSTITUTE
SINGAPORE12.2022
Secondary - Secondary School
PSLE, Compassvale Secondary School
Singapore11.2011
No Degree - Primary School
Red Swastika School
Singapore12.2008
Skills
- Communication Skills
- Marketing and Sales
- Cooking
- Microsoft Office
- Cash Handling
- Inventory Management
- Customer Service
- Customer Care
- Sales and Upselling
- POS Systems and Ordering Platforms
- Understanding Customer Needs
- LANGUAGES
- English
- Chinese
- Hokkien
- Teochew
- Cantonese
Timeline
Senior Retail Sales Associate
The Oaks Cellars Pte Ltd
09.2020 - Current
Sales Associate
Soap Stories Amsterdam Pte Ltd
06.2019 - 07.2020
Brand Ambassador
Salesworks Pte Ltd
04.2019 - 05.2019
Logistics Assistant
Aerohub Logistics Pte Ltd
02.2015 - 06.2016
Assistant Chef
Ramen Champion Pte Ltd
01.2014 - 12.2015
Sales Assistant
Bata Shoe Singapore Pte Ltd
01.2011 - 08.2014
WSET - WSET LEVEL 2 AWARD IN WINES
SHATEC
DIPLOMA - Retail Management
NATC INSTITUTE
Secondary - Secondary School
PSLE, Compassvale Secondary School
No Degree - Primary School
Red Swastika School