YU AN KELVIN SOONG
Summary
I am committed and independent individual who is passionate in customer service and building positive relationship with clients and co-workers. I am always willing to learn and will always want to improve myself in my job.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
13
13
years of professional experience
Work History
Senior Retail Sales Associate
The Oaks Cellars Pte Ltd
09.2020 - Current
- Inventory Management
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered incoming calls and emails to provide product information, features and benefits.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Sales Associate
Soap Stories Amsterdam Pte Ltd
06.2019 - 07.2020
- Quality Assurance
- Up selling
- Translating
- Inventory Management
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Engaged with customers to build rapport and loyalty.
Brand Ambassador
Salesworks Pte Ltd
04.2019 - 05.2019
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Worked with team to achieve sales goals for products.
- Assisted customers with product selection based on individual needs and preferences.
- Educated customers on product features and answered questions regarding product use.
- Increased sales by effectively communicating product benefits.
- Maintained accurate records of promotional events and customer interactions.
Logistics Assistant
Aerohub Logistics Pte Ltd
02.2015 - 06.2016
- Moving goods
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Assistant Chef
Ramen Champion Pte Ltd
01.2014 - 12.2015
- Ensuring that the kitchen meets food safety cleanliness standard
- Assisted head chef in cooking dishes according to ingredients.
- Checked food inventory and ordered ingredients.
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
- Verified food temperatures and quality ahead of service to maintain standards.
- Staff training.
Sales Assistant
Bata Shoe Singapore Pte Ltd
01.2011 - 08.2014
- Stocks check/Replenishing stocks
- Cashiering
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed efficient cash register operations.
Education
WSET - WSET LEVEL 2 AWARD IN WINES
SHATEC
SINGAPORE06.2023
DIPLOMA - Retail Management
NATC INSTITUTE
SINGAPORE12.2022
Secondary - Secondary School
PSLE, Compassvale Secondary School
Singapore11.2011
No Degree - Primary School
Red Swastika School
Singapore12.2008
Skills
- Communication Skills
- Marketing and Sales
- Cooking
- Microsoft Office
- Cash Handling
- Inventory Management
- Customer Service
- Customer Care
- Sales and Upselling
- POS Systems and Ordering Platforms
- Understanding Customer Needs
- LANGUAGES
- English
- Chinese
- Hokkien
- Teochew
- Cantonese
Timeline
Senior Retail Sales Associate
The Oaks Cellars Pte Ltd
09.2020 - Current
Sales Associate
Soap Stories Amsterdam Pte Ltd
06.2019 - 07.2020
Brand Ambassador
Salesworks Pte Ltd
04.2019 - 05.2019
Logistics Assistant
Aerohub Logistics Pte Ltd
02.2015 - 06.2016
Assistant Chef
Ramen Champion Pte Ltd
01.2014 - 12.2015
Sales Assistant
Bata Shoe Singapore Pte Ltd
01.2011 - 08.2014
WSET - WSET LEVEL 2 AWARD IN WINES
SHATEC
DIPLOMA - Retail Management
NATC INSTITUTE
Secondary - Secondary School
PSLE, Compassvale Secondary School
No Degree - Primary School
Red Swastika School
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