Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yuan Ting Thang

Summary

Dynamic and results-oriented Customer Sales Specialist with a passion. Ready to tackle any adventure that comes my way.

Overview

13
13
years of professional experience

Work History

Senior Retail Sales Associate

Bag Nerds Pte Ltd
12.2014 - 03.2024
  • Increased customer satisfaction by providing exceptional service and product knowledge.
  • Boosted sales revenue by consistently upselling products and suggesting additional items based on customer needs.
  • Maintained a visually appealing store environment through regular merchandising and display updates.
  • Contributed to store''s overall success with effective teamwork and strong communication skills.
  • Trained new team members on company policies, procedures, and best practices, fostering a supportive work atmosphere.
  • Resolved customer complaints promptly, ensuring a positive shopping experience for all clients.
  • Streamlined checkout process by efficiently handling transactions and maintaining accurate cash balances.
  • Handled returns professionally and courteously, adhering to company policy while ensuring ongoing client satisfaction.
  • Performed additional duties as assigned, demonstrating flexibility and commitment to the overall success of the store.
  • Manage monthly schedules for staff members.
  • Participate in meetings for operational updates and enhancing customer experience.
  • Mastered POS system for processing sales, credit card transactions and cash register.
  • Ensure store cleanliness.
  • Manage and maintain stock inventory.

Retail Sales Associate

Payless Shoesource
09.2011 - 08.2014
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, and restocking merchandise as needed.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

NITEC in Services - Retail Services - Retail

Institute of Technical Education
Singapore
12.2010

ITE Skills Certificate (ISC) in Retail Services - Retail

Northlight School
Singapore
12.2009

No Degree -

North View Primary School
Singapore
12.2006

Skills

  • Leadership
  • Communication Skills
  • Staff Training and Development
  • Inventory Management
  • Organizational Skills
  • Adaptability and Flexibility
  • Teamwork and Collaboration
  • Customer Service
  • Sales Records Management
  • Problem Solving

Languages

Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Upper intermediate (B2)

Timeline

Senior Retail Sales Associate

Bag Nerds Pte Ltd
12.2014 - 03.2024

Retail Sales Associate

Payless Shoesource
09.2011 - 08.2014

NITEC in Services - Retail Services - Retail

Institute of Technical Education

ITE Skills Certificate (ISC) in Retail Services - Retail

Northlight School

No Degree -

North View Primary School

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Yuan Ting Thang