Yuan Ting Thang
Summary
Dynamic and results-oriented Customer Sales Specialist with a passion. Ready to tackle any adventure that comes my way.
Overview
13
13
years of professional experience
Work History
Senior Retail Sales Associate
Bag Nerds Pte Ltd
12.2014 - 03.2024
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Boosted sales revenue by consistently upselling products and suggesting additional items based on customer needs.
- Maintained a visually appealing store environment through regular merchandising and display updates.
- Contributed to store''s overall success with effective teamwork and strong communication skills.
- Trained new team members on company policies, procedures, and best practices, fostering a supportive work atmosphere.
- Resolved customer complaints promptly, ensuring a positive shopping experience for all clients.
- Streamlined checkout process by efficiently handling transactions and maintaining accurate cash balances.
- Handled returns professionally and courteously, adhering to company policy while ensuring ongoing client satisfaction.
- Performed additional duties as assigned, demonstrating flexibility and commitment to the overall success of the store.
- Manage monthly schedules for staff members.
- Participate in meetings for operational updates and enhancing customer experience.
- Mastered POS system for processing sales, credit card transactions and cash register.
- Ensure store cleanliness.
- Manage and maintain stock inventory.
Retail Sales Associate
Payless Shoesource
09.2011 - 08.2014
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Managed cash register after end of shift to balance and record accurate transactions.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
NITEC in Services - Retail Services - Retail
Institute of Technical Education
Singapore12.2010
ITE Skills Certificate (ISC) in Retail Services - Retail
Northlight School
Singapore12.2009
No Degree -
North View Primary School
Singapore12.2006
Skills
- Leadership
- Communication Skills
- Staff Training and Development
- Inventory Management
- Organizational Skills
- Adaptability and Flexibility
- Teamwork and Collaboration
- Customer Service
- Sales Records Management
- Problem Solving
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Senior Retail Sales Associate
Bag Nerds Pte Ltd
12.2014 - 03.2024
Retail Sales Associate
Payless Shoesource
09.2011 - 08.2014
NITEC in Services - Retail Services - Retail
Institute of Technical Education
ITE Skills Certificate (ISC) in Retail Services - Retail
Northlight School
No Degree -
North View Primary School