Roselyn Yong
Singapore
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines.
Overview
23
23
years of professional experience
Work History
Coordinator, Sales (Singapore)
Shangri-La, Singapore
2016.04 - Current
- Assists in the coordination and execution of all daily sales activities related to government or diplomatic sector and travel for China market
- Under the guidance and supervision of the Account Director, Sales - Government & Association (Singapore) and Account Director, Sales - Corporate (Singapore)
- Managed my Account Directors' itinerary and appointments and streamlined scheduling procedures
- Used job-related software to draft business proposal and contract
- Key-in work schedule of our division using Minaba
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment
- Entered data, generated reports, and produced tracking documents
- Engaged with customers to build rapport and loyalty
Communications Coordinator
Shangri-La Singapore
2007.08 - 2016.04
- Assists in the development, coordination and execution of all communications activities
- Under the guidance and supervision of the Director of Communications / Communications Manager and within the limits of established hotel policies and procedures, promotes and maintain good communications in order to enhance the prestigious image of the hotel
- Made cold calls and created email lists for marketing campaigns
- Coordinated with creative and design teams to produce high-quality visuals for marketing materials
- Met with media and press personnel to schedule interviews and issue company statements
- Cultivated interpersonal skills by building positive relationships with others
- Managed internal company correspondence by delivering documents, memos and newsletters to appropriate personnel
Training Assistant / Personal Assistant to Director of Training
Meritus Mandarin Singapore
2002.06 - 2007.08
- Organized training materials inventory, streamlining access to resources for trainers and participants alike.
- Optimized scheduling logistics for in-house training sessions and maintain attendance records.
- Developed and implemented successful onboarding program for interns.
- Summarized of training evaluation and recommended improvements to my immediate superior to enhance effectiveness.
Front Office Department
The Mandarin Singapore
2001.06 - 2001.12
- Entered and updated sensitive customer information during check-ins and room changes
- Sorted and delivered mail and packages upon arrival to correct staff members and departments
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
- Identified visitors' needs to offer solutions and information.
- Interacted with customers by phone or in-person to provide information.
Training Department
The Mandarin Singapore
2001.01 - 2001.06
- Summarized training needs, data and feedback to Training Manager for her reports
- Managed and maintenance internal library books record
Education
Diploma in Tourism Management -
Singapore Hotel & Tourism Education Center (SHATEC)
Sijil Pelajaran Malaysia (SPM) - 5 credits -
Chong Hwa High School, Malaysia
Diploma in Retail (Retails Operations) -
Singapore Institute of Retails Studies (SIRS)
07.2020
Skills
- MS Word
- MS Excel
- MS PowerPoint
- Adobe Photoshop
- OPERA Property Management System
- Database Administration
- Positive Customer Engagement
Accomplishments
- Workplace Communications
- Handle Guests/Customers' Concerns and Feedback
- Adapt to Change
- Certificate in English for English and Administration
Personal Information
- Hobbies: Reading and cooking
- Ethnicity: Chinese
- Date of Birth: 01/09/80
- Gender: Female
- Nationality: Singaporean
Cooking
I like to watch cooking videos from social media and try out the recipes. Always adding in my own ingredients and methods to prepare the food.
Attended baking class as I find baking is interesting and something very different from cooking.
Languages
English
Chinese (Mandarin)
Chinese (Cantonese)
Reference
References will be available upon request
Timeline
Coordinator, Sales (Singapore)
Shangri-La, Singapore
2016.04 - Current
Communications Coordinator
Shangri-La Singapore
2007.08 - 2016.04
Training Assistant / Personal Assistant to Director of Training
Meritus Mandarin Singapore
2002.06 - 2007.08
Front Office Department
The Mandarin Singapore
2001.06 - 2001.12
Training Department
The Mandarin Singapore
2001.01 - 2001.06
Diploma in Tourism Management -
Singapore Hotel & Tourism Education Center (SHATEC)
Sijil Pelajaran Malaysia (SPM) - 5 credits -
Chong Hwa High School, Malaysia
Diploma in Retail (Retails Operations) -
Singapore Institute of Retails Studies (SIRS)
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