Radiah Amran

• Conducted fundamental analysis of the LNG industry, providing the trading desk with critical insights and research.
• Acted as the primary point of contact for the Trading team, supplying up-to-date market information.
• Delivered detailed analysis to the Trading team, supporting the informed development and execution of the company's procurement strategy and marketing plan.
• Built and maintained strong relationships with market participants to gather and develop market intelligence.
• Conduct fundamental analysis of LNG industry, providing Trading team with market insights and research.
• Serve as primary point of contact for market information within Trading team.
• Deliver analysis to support informed development and execution of company’s procurement strategy and trading plan.
• Collect, review, interpret, and communicate market trends from interactions and regulatory developments, drawing relevant conclusions for Trading team.
• Build and maintain relationships with market participants to develop and enhance market intelligence.
• Collaborate closely with Trading team to identify trading opportunities and explore new market prospects.
• Manage commercial activities and negotiations for LNG short-term and spot marketing and optimization.
• Oversee operation and implementation of LNG short-term and spot cargoes and shipping.
• Conduct economic and risk analysis for short-term and spot cargoes.
• Perform economic and risk analysis for mid-term opportunities.
• Performed periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements.
• Reviewed new prospect KYC documents to meet requirements and determine business model risk.
• Supported KYC processes for prospective and existing customers.
• Performed quality assurance checks on completed customer files, ensuring accuracy and completeness before submission for review or approval.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Assisted manager in all aspects of business operations.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
• Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
• Monitored inventory levels of office supplies consistently to avoid shortages during critical periods.
• Oversaw professional calendars of the Trading Manager and coordinated appointments for future events.

• Performing Nasopharyngeal, Oropharyngeal or Oropharyngeal and mid-turbinate swab
• Explaining swab procedure to patient
• Bagging and packing of swab specimens for dispatch to lab
• Providing post-swab advice
• Adhering to relevant receiving institution’s procedures and infection control measures
• Undertake all administrative and operational aspects of swab process

• Performing Nasopharyngeal, Oropharyngeal or Oropharyngeal and mid-turbinate swab
• Explaining swab procedure to patient
• Bagging and packing of swab specimens for dispatch to lab
• Providing post-swab advice
• Adhering to relevant receiving institution’s procedures and infection control measures
• Undertake all administrative and operational aspects of swab process

• Sold conferences to Senior Executives and engage them in key conversations and have in-depth discussions
• Hunt for new clients online in addition to leads provided
• Studied target audiences of assigned events and understand what ‘they’ value
• Customize clients features that meet client’s needs/end goals
• Develop and maintain up-to date knowledge of all company’s conferences and those of competitors
• Upsell clients on cross-bookings for multiple events
• Track sales progress on CRM database
• Travel to assigned events and manage clients onsite
• Conducted thorough research on relevant issues, providing accurate information to inform decision-making processes.

• Understand prospective students’ education level, commitments, and motivations so as to advise them on the most appropriate course for them.
• Deliver a tailored presentation of the company, its courses and services, application requirements, enrolment procedure and payment plants to prospective students via inbound and outbound calling, emailing and scheduled phone appointments.
• Maximise student enrolments within Australia, New Zealand & APAC region to meet enrolment targets and achieve the key performance indicators set by the business.
• Responsible for marketing of courses by providing relevant course related information to potential participants and increased overall course enrolment rates.
• Engage in up-sell and cross-selling of training requirements by liaising regularly with regional clients/ partners from various industries on their training needs and providing them with regular updates on latest relevant courses.
• Develop and maintain an up-to date knowledge of all company’s courses and services, and those of our competitors.
• Identify key drivers for enrolment rates from internal & competitor analysis.
• Take shared responsibility for my own professional development and self-improvement, and complete all relevant training.

NOTABLE CONTRIBUTIONS AND ACHIEVEMENTS

+ Produced SOP for APAC's enrolment consultants’ processes such as pitching scripts, enrolment forms for both B2C & B2B, email templates for sales pitch and follow ups on potential leads

+ Onboarding learners from point of sale to first live class

+ Successfully mentored and provided training to new 2 new enrolment consultants

+ Within the first year, I have exceeded sales target by 35% on average and successfully enrolled a total of 80 students to

date

• Responsible for the day-to-day supervision of the Call Centre
• Ensured sufficient staff to meet expected demand
• Took on the responsibility of Call Centre operator when lack of manpower
• Establish department standards in line with the company standards
• Ensured demonstrably high quality, timely and appropriate service in department
• Ensured continuous improvement practices are developed, implemented and documented
• Accountable for resources and human capital through effective planning, organizing and coordinating resources
• Ensured strong working relationships are maintained with other departments to ensure awareness of activities across company
• Report in timely manner to the Head Of Department on emerging significant issues and provide regular reports on the service level archived
• Take appropriate course of action when services / direct reports fail to comply with department standards
• Conducted regular meetings with direct reports on a monthly basis
• Involved in recruitment and mentoring of direct reports
• Identified staff development needs and working with the Head Of Department to implement cost effective strategies to ensure direct reports performed to departmental standards
• Provided high level of personalized service and assist callers in their specific enquiries professionally, in line with company policies
• • Responsible in ensuring voicemails are checked promptly and any calls are acted upon immediately
• Ensured awareness of any new policies or changes to peers and team members

NOTABLE CONTRIBUTIONS AND ACHIEVEMENTS

+ Contributed and participated in continuous work improvement and evaluating the effectiveness of practices

+ Successfully exceeded sales target by 10% for ATF project

+ Successfully lead 19 projects in total for the last 3 years

+ Produced SOP for the Call Center's processes such as pitching scripts, email templates for sales pitch and follow ups on potential leads

+ Conducted In house portal trainings & event trainings to new agents

• Promoted conferences and shows to local and overseas delegates
• Cleaned and updated databases for upcoming shows and events
• Database management
• Data entry
• Updated/Manages of return mailers
• Researched and developed new databases for project team
• Visitor pre-registration – Created awareness o upcoming shows and encourages delegates to register online
• RSVP – Networking sessions
• Tele-surveyed on gathering input on satisfaction of previous events
• Answered inbound calls on queries of shows and during events
• Acted as an announcer and help desk personnel during events
• Sourced for temporary Call Centre agents
• Liaised with recruitment agencies to cater for foreign speaking Call Centre agents / telemarketers
• Handled administration paper work pertaining to recruitment of Call Centre agents etc.
• Briefed and provided new agents on show and event background
• Conducted training for new agents on the functioning of in-house system (Vbase / Info-Salon)
• Helped in the management of the Call Centre and supervised Call Centre agents in order to ensure smooth daily operations

NOTABLE CONTRIBUTIONS AND ACHIEVEMENTS

+ Successfully helped Call Centre Manager to manage a team of 14 Call Centre Agents

• Promoted shows to local and overseas delegates
• Cleaned and updated databases for upcoming shows and events
• Database management
• Data entry
• Updated and managed return mailers
• Researched and developed new databases for project team
• Visitor pre-registration – Created awareness on upcoming shows and encourages delegates to register online
• Answered inbound calls on queries of shows and events
• Handled email enquiries of shows and events