Hi, I’m
Queeny Rose Coco
Summary
Proven F&B Server at Peninsula Excelsior Hotel, adept in reducing wait times and enhancing customer satisfaction through efficient multitasking and strong communication. Expert in food safety, significantly minimizing health risks. Skillfully resolved complaints, ensuring guest contentment and loyalty. Demonstrates a keen ability to manage financial transactions accurately, embodying exceptional service and accountability.
Overview
2
years of professional experience
1
Certification
Work History
Peninsula Excelsior Hotel
F&B Server
10.2022 - Current
Job overview
- Reduced wait times for guests by efficiently processing payments using point-of-sale systems.
- Adhered to strict sanitation guidelines, reducing the risk of foodborne illnesses among patrons and staff members alike.
- Resolved customer complaints in a professional manner, resulting in satisfied guests and minimizing negative feedback.
- Ensured proper cash handling procedures were followed, maintaining accountability for all transactions processed during shifts.
- Demonstrated exceptional multitasking abilities, managing multiple tables simultaneously without sacrificing service quality.
Education
Davao Del Norte State CollegeDavao Del Norte, Philippines
Bachelor of Science from Fisheries And Aquatic Resources
04.2016
Skills
- Strong Communication Skills
- Efficient multitasking
- Food safety awareness
- Exceptional customer service
Certification
- [Area of certification] Training - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
English
Timeline
F&B Server
Peninsula Excelsior Hotel
10.2022 - Current
Davao Del Norte State College
Bachelor of Science from Fisheries And Aquatic Resources