Chan Xin Yi
Summary
Dependable Shihlin successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
years of professional experience
Work History
F&B Server
Shihlin Snacks
04.2022 - Current
- Ensured food safety compliance by properly handling, storing, and serving food items according to established guidelines.
- Contributed to increased sales through upselling menu items and promoting daily specials.
- Managed cash transactions efficiently, balancing registers at the end of each shift with accuracy and attention to detail.
- Collaborated with kitchen staff to ensure accurate preparation and presentation of special dietary requests.
- Resolved customer complaints in a professional manner, resulting in satisfied guests and minimizing negative feedback.
- Assisted management in training new F&B Servers, sharing best practices and improving team performance.
Education
No Degree - Accounting
SMK Permas Jaya
Johor Bahru02.2022
Skills
- Strong Communication Skills
- Efficient multitasking
- Exceptional customer service
- Cleanliness standards
- Cash handling expertise
- Guest Relations
Languages
Chinese (Mandarin)
Upper intermediate (B2)
English
Intermediate (B1)
Timeline
F&B Server
Shihlin Snacks
04.2022 - Current
No Degree - Accounting
SMK Permas Jaya
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