Putri Sundari
Summary
Customer-focused Customer Service Officer with experience in concourse operation and database management. Skilled in serving customers, verifying passport details, and processing ticketing transactions. Developed strong relationships with airlines staff members to better serve customers' needs. Proficient in Retail Store Operations, Sales and Marketing, and Cash Register Operation. Possess excellent soft skills in teamwork, collaboration, and time management.
Overview
7
7
years of professional experience
Work History
Customer Service Officer
SATS
11.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Supported customer satisfaction and procedure seamlessness by assisting in concourse operation.
- Regularly updated databases related to customer profiles and flight schedules using computer software applications.
- Developed strong relationships with airlines staff members in order to better serve customers' needs.
- Verified passport details for international travelers prior to their departure from the airport terminal.
- Processed ticketing transactions, checked baggage, and assisted customers with any necessary travel information or documentation.
Sales Associate
HLA GARMENT
11.2022 - 10.2023
- Experience with POS software.
- Providing outstanding Customer Service, calling customers to advertise new promotions and for collections, operating cash register, managing financial transactions, teamwork and collaboration.
- Performed cash register operations accurately according to company guidelines.
- Introduced promotions and sale opportunities, enticing customers.
- Tracked customer data and created sales reports, using data to identify opportunities and improve sales.
- Generated sales reports and tracked customer data to ensure sales goals were met.
Sales Associate
Timezone Arcade
05.2020 - 10.2022
- Performed effectively in self-directed work environment, organized racks and shelves, built diverse and consistent sales portfolio, contributed to event marketing, sales and brand promotion.
- Assisted customers with product selection to ensure customer satisfaction.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
Food and Beverage Server
Pizzahut
11.2017 - 03.2020
- Providing excellent customer service, successfully upselling relevant products and services, following health and safety protocols, working closely with kitchen staff and management.
- Developed strong communication and customer service skills while working as a Food and Beverage Server in a fast-paced environment.
- Performed cashiering functions by closing checks and preparing end-of-shift paperwork.
Education
PSLE -
Huamin Primary School
Yishun10.2016
Skills
- Retail Store Operations
- Sales and Marketing
- Cash Register Operation
- Serve Customers
- Money Handling
- Store Opening and Closing
- Stockroom Organizing
- Documentation and
Recordkeeping - Returns and Refunds
- Customer Service
- Airport Certified Employee -
Area of Expertise - Technical report writing
- Time Management Competence
Languages
Indonesian
Advanced (C1)
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Customer Service Officer
SATS
11.2023 - Current
Sales Associate
HLA GARMENT
11.2022 - 10.2023
Sales Associate
Timezone Arcade
05.2020 - 10.2022
Food and Beverage Server
Pizzahut
11.2017 - 03.2020
PSLE -
Huamin Primary School
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