Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager
Fatin Nabilah

Fatin Nabilah

Customer Service & Support Staff

Summary

Versatile experience in F&B, retail, beauty, and admin support.


Skilled in both frontline service and back-end tasks including booking & hygiene.


Recognised for reliability, multitasking, and following strict SOPs (Halal & hygiene)


Completed Healthcare Support and Halal Compliance Certifications.

Overview

12
12
years of professional experience
3
3
Certifications

Work History

Food Packer

SATS
08.2024 - 02.2025

1) Assembled and packed in-flight meals according to airline standards and menus.


2) Ensured cleanliness and hygiene during packing process in cold room environment.


3) Labelled, sealed, and sorted meal trays accurately for different flight routes.


4) Worked closely with team to meet tight schedules and daily packing targets.


5) Followed food safety and Halal handling procedures at all times.

Kitchen Helper Cum Halal Team Lead

Mad For Mala
08.2023 - 08.2024

1) Prepared ingredients, assisted in cooking, and maintained cleanliness of kitchen area.


2) Support chef with food portioning, plating, and restocking during peak hours.


3) In charge of checking and verifying all products for Halal certification and supplier legitimacy.


4) Ensured all food handling followed MUIS Halal procedures, including separation of non-compliant items.


5) Conduct routine checks on storage, utensils, and staff practices to maintain Halal integrity.


6) Briefed and guided new team members on Halal awareness and kitchen hygiene SOPs.


7) Worked under pressure while maintaining high standards of cleanliness and speed.


Hair Technician & Shop Assistant

Syraskins
04.2017 - 01.2018

1) Provide henna hair treatments for customers, including preparation, application, and aftercare advice.


2) Assist walk-in clients with product enquiries, sales transactions, and service bookings.


3) Handled basic administrative tasks such as appointment scheduling, daily sales recording, and stock checks.


4) Maintained cleanliness and hygiene of treatment area and product display shelves.


5) Supported daily shop operations including restocking, cashiering, and customer follow-ups.


6) Ensured smooth coordination between online orders and in-store collection.



Data Support Staff(Contract)MOM

Scientec
08.2016 - 04.2017

1) Collect survey and statistical data from the public through face-to-face and phone interviews.


2) Explained objectives clearly to respondents and ensured accurate recording of information.


3) Entered data into internal systems with high attention to detail and confidentiality.


4) Assisted in verifying data quality and resolving discrepancies.


5) Maintained professionalism when engaging with diverse groups of the public.


6) Supported team goals by consistently meeting daily and weekly data collection targets.

Call Centre Operator

GoGoVan
08.2015 - 07.2016

1) Handled incoming customer calls and assisted with booking delivery services through the GOGOVAN platform.


2) Provide accurate information about service availability, pricing, and delivery ETA.


3) Coordinate between customers and drivers to ensure smooth pickup and drop-off.


4) Resolved service issues calmly and efficiently while maintaining excellent customer service.


5) Record call logs and feedback for service improvement.


6) Worked in a fast-paced team environment and met daily call handling targets.

Assistant Cook

The MadPoet Gastrobar
09.2012 - 11.2013

1) Assist head chef with food prep, including chopping, marinating, and portioning ingredients.


2) Cooked basic menu items and ensured consistent plating and taste.


3) Maintained cleanliness and hygiene of the kitchen and cooking stations.


4) Support in handling orders during peak dining hours in a fast-paced environment.


5) Helped monitor stock levels and ensured proper food storage.


6 Followed kitchen safety standards and SOPs strictly.

Education

N Level -

Yuan Ching Secondary School
2008

PSLE -

Corporation Primary School
2003

Skills

Food safety regulations

Certification

Halal Competency Assessment

Timeline

Food Packer

SATS
08.2024 - 02.2025

Food Safety And Hygiene

08-2024

Halal Competency Assessment

10-2023

Kitchen Helper Cum Halal Team Lead

Mad For Mala
08.2023 - 08.2024

Higher Certificate In Healthcare

02-2022

Hair Technician & Shop Assistant

Syraskins
04.2017 - 01.2018

Data Support Staff(Contract)MOM

Scientec
08.2016 - 04.2017

Call Centre Operator

GoGoVan
08.2015 - 07.2016

Assistant Cook

The MadPoet Gastrobar
09.2012 - 11.2013

N Level -

Yuan Ching Secondary School

PSLE -

Corporation Primary School
Fatin NabilahCustomer Service & Support Staff