Pellegrino Renna
Restaurant Manager
Singapore
Summary
Highly proactive manager with 20+ years of experience in team leadership in Hospitality industry. Background includes sales, management and customer service in fast-paced settings.
Overview
22
22
years of professional experience
Work History
Restaurant Manager
Art Di Daniele Sperindio Restaurant 1* Michelin
8 2022 - Current
- Oversee all front and back of house restaurant and maintain quality control for all food and drinks served in order to run the restaurant operation smoothly.
- Significant work experience in management and hospitality industry with a strong knowledge of food and beverage service.
- Ensure customer satisfaction through promoting excellent service, respond to customer complaints tactfully and professionally.
- Organizing workflow and ensuring that all colleagues understand their duties and delegated tasks.
- General accounting: emails, cash in/out, petty cash, daily report, banking, finance, stock take, P&L of the restaurant.
- Monitoring staff productivity and providing constructive feedback and coaching.
- Dealing with suppliers and ordering all materials and keeping the restaurant fully equipped.
- Ability to use restaurant management software such as:
- Excel, Microsoft Word, Power Point, Micros Restaurant System, Aptsys, Table check, Squarespace, Seven rooms, Stripe.
- Work close with reception and event team and prepare the restaurant layout accordingly to the reservations or special events arrangement. Before the operation start always make sure that the restaurant is ready to welcome customers, each table is perfectly prepared according to the standard, the light and music are matching the restaurant prospective and create the correct atmosphere for the diners.
Assistant Restaurant Manager
Margot Restaurant
05.2021 - 07.2022
- Oversee all front and back of house restaurant operations and maintain quality control for all food and drinks served.
- Significant work experience in management and hospitality industry with a strong knowledge of food and beverage service.
- Ensure customer satisfaction through promoting excellent service, respond to customer complaints tactfully and professionally.
- Organizing workflow and ensuring that all colleagues understand their duties and delegated tasks.
- General accounting: cash in/out, petty cash, daily report, banking.
- Prepare weekly staff schedule, including training and special events.
- Dealing with suppliers and ordering all materials and keeping the restaurant fully equipped.
- Run the restaurant operation smoothly.
- Ability to use restaurant Management software such as:
- Excel, Microsoft Word, Power Point, Micros Restaurant System, Open Table.
- Work close with the reception team and prepare the restaurant layout accordingly to the reservations or special events arrangement.
Restaurant Manager
XIER Restaurant
09.2020 - 03.2021
- Making sure that the senior and junior staff are in line with the restaurant standards and procedures in order to run the restaurant operation smoothly.
- Ensure customer satisfaction through promoting excellent service, respond to customer complaints tactfully and professionally.
- Oversee all front and back of house restaurant operations and maintaining quality control of all food and drinks served.
- Significant work experience in management and hospitality industry with a strong knowledge of food and beverage service.
- Ability to use Restaurant Management Software such as:
- Excel, Microsoft Word, Power Point, Micros Restaurant System.
- Organizing workflow and ensuring that colleagues understand their duties and delegated tasks.
- Monitoring waiter productivity and providing constructive feedback and coaching.
- Prepare weekly staff schedule, including training and special event.
- General accounting: pdq machine, cash in/out, petty cash, daily report, banking.
- Work close with the reservation team and prepare restaurant layout accordingly to the reservations or special event arrangement.
Restaurant Floor Manager
Ronda Locatelli Restaurant - Atlantis the Palm
03.2017 - 05.2020
- Making sure that the senior and junior waiters are in line with the restaurant standards and procedures. Run the restaurant operation smoothly and ensure customer satisfaction through promoting excellent service, respond to customer complaints tactfully and professionally.
- Oversee all front and back of the house restaurant operations and maintain quality control for all food and drinks served.
- Train new employees and provide ongoing training for all staff.
- Significant work experience in management and hospitality industry with a strong knowledge of food and beverage service.
- Ability to use Restaurant Management Software such as:
- Excel, Microsoft Word, Power Point, Micros Restaurant System, Seven Rooms System.
- Organizing workflow and ensuring that colleagues understand their duties and delegated tasks.
- Monitoring waiter productivity and providing constructive feedback and coaching.
- Be familiar with promotion, different activities, timing and dress code regarding other outlet and the hotel in general, in order to give the best suggestion for the customers.
- Prepare weekly staff schedule, including training and special event.
- Work close with the reservation team and prepare restaurant layout accordingly to the reservations or special event arrangement.
Head Waiter
Locanda Locatelli Restaurant 1* Michelin
09.2015 - 03.2017
- Allocate daily section to the waiter and assistant, share with the team specials of the day dish and possible allergies.
- Work close to the reservation team and prepare restaurant layout accordingly to the reservations or special event arrangement.
- Continuously improve and interview the service team regarding food and drink knowledge.
- Informing the guest about the day’s food and drink specials. Maintain friendly attitude throughout the dining experience of the customers.
- Ensure grooming standard and personal appearance of all colleagues are always impeccable.
- Provide monthly training to the team about food and drink knowledge.
- Allergy, SOS, ISO.
- Promptly listen guest feedback and report to the management team.
- Close checks, cash, credit, voucher, apply discount, void, inconvenience.
- Before open the restaurant make sure is always ready to welcome customers, each single table is perfectly prepared accordingly to the standard, the light and music are matching the restaurant prospective and create the correct atmosphere for the diners.
Head Waiter
Brasserie Colbert
09.2012 - 08.2015
- Knowledge about French cuisine and French service.
- Excellent time management.
- Adaption of personal abilities following environment needs.
- Take guest order and provide suggestions, place the order in the system and follow up with bar and kitchen service.
- Check guest satisfaction build trust by engaging with diners and create for them memorable experience.
- Make sure that all sections are ready before the operation start, with full equipment such as napkins, glasses, plates, cutleries, extra paper roll, credit card machine, bill folder.
- Update cover and revenue report and send to the management; write a daily full report about the operation including VIP guest, inconvenience, total guest.
- Train new colleagues regarding sequence of service, dishes, hotel and restaurant policy.
Head Waiter
Tinello Restaurant
12.2010 - 08.2012
Head Waiter
Bella Luce Hotel
05.2008 - 11.2010
Junior Waiter
Locanda Locatelli Restaurant 1* Michelin
11.2007 - 05.2008
Senior Waiter
Il Pellicano Hotel 2* Michelin
04.2006 - 10.2007
Senior Waiter
Gualtiero Marchesi Restaurant 3* Michelin
10.2006 - 04.2007
Senior Waiter
Hotel Adler
12.2004 - 03.2006
Junior Waiter
Hotel Posta Zirm
06.2002 - 11.2004
Education
Certificate - Hotel And Restaurant Certificate
CFPA Regione Campania
Italy 06.2024 - 06.2002
Skills
Operations Management
Team Management
Passion for customer satisfaction
Supervisory skills
Complaint resolution
Organization and prioritization
Wine Knowledge
Problem-Solving
Staff Supervision
Team Leadership
Problem-solving abilities
Coaching and Mentoring
Excellent Communication
Attention to Detail
Personal Information
- Date of Birth: 01/16/1984
- Nationality: Italian
Accomplishments
- Margot Best Italian Restaurant in London 2022
- Art di Daniele Sperindio Michelin Star 2023-2024
- Art di Daniele Sperindio Top50 Italy Best Italian Restaurant in The World 2024
- Art di Daniele Sperindio Gambero Rosso 3 Forks 2023
- Art di Daniele Sperindio Krug Ambassador 2024
Trainingandcertificates
- Train the Trainer - Atlantis The Palm, Dubai, UAE - January 2018
- Level 1 and 2 Basic Food Higiene - ISO Trainer - Basic Fire Fight - Basic First AID
Languages
Italian
English
Timeline
Certificate - Hotel And Restaurant Certificate
CFPA Regione Campania
06.2024 - 06.2002
Assistant Restaurant Manager
Margot Restaurant
05.2021 - 07.2022
Restaurant Manager
XIER Restaurant
09.2020 - 03.2021
Restaurant Floor Manager
Ronda Locatelli Restaurant - Atlantis the Palm
03.2017 - 05.2020
Head Waiter
Locanda Locatelli Restaurant 1* Michelin
09.2015 - 03.2017
Head Waiter
Brasserie Colbert
09.2012 - 08.2015
Head Waiter
Tinello Restaurant
12.2010 - 08.2012
Head Waiter
Bella Luce Hotel
05.2008 - 11.2010
Junior Waiter
Locanda Locatelli Restaurant 1* Michelin
11.2007 - 05.2008
Senior Waiter
Gualtiero Marchesi Restaurant 3* Michelin
10.2006 - 04.2007
Senior Waiter
Il Pellicano Hotel 2* Michelin
04.2006 - 10.2007
Senior Waiter
Hotel Adler
12.2004 - 03.2006
Junior Waiter
Hotel Posta Zirm
06.2002 - 11.2004
Restaurant Manager
Art Di Daniele Sperindio Restaurant 1* Michelin
8 2022 - Current
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