Summary
Experienced Analytics Manager adept at analyzing extensive datasets to extract insights, identify key trends, and address complex business challenges. Proficient in predictive modeling, data mining, and hypothesis testing. Bringing over 10 years of experience in enhancing operational efficiency.
Overview
11
11
years of professional experience
Work History
Analytics Program Manager
DBS Bank
04.2020 - Current
- Revolutionized work assignment efficiency with Treasury & Markets BERT (TMBERT), a pioneering industry NLP model, enabling advanced multilabel email classification using BERT
- Transformed insights into real-time visualizations via Tableau, enhancing data-driven decision-making
- Improved trade extraction efficiency using LLM models, elevating accuracy in extracting trade details and associated entities from emails
- Led stakeholder collaboration, aligning analytical solutions with customer, project, and product needs
- Mentored and empowered a team of 4-5 junior data scientists, fostering their mastery of data mining techniques
- Spearheaded vendor projects, translating vision into impactful data science products
- Crafted strategic data science roadmap, ensuring alignment with budgetary and organizational goals
Machine Learning Marketing Specialist
Google
08.2019 - 03.2020
- Enhanced creatives with vendors for Google Play, Google Store, and SMB
- Led machine learning project for end-to-end customer journey optimization
- Extracted actionable insights from Google Analytics via BigQuery
- Spearheaded predictive model for user revenue potential on Google Play and GStore
- Developed conversion path model for Google Adwords, analyzing first and last click impacts
- Orchestrated Agile user story management as Scrum Leader, utilizing Confluence and Jira
Senior Credit Risk Data Scientist
Mizuho Bank
07.2018 - 08.2019
- Led AI vendor collaborations for banking POCs
- Developed HR models: Employee Churn and Resume Parsing
- Pioneered Analytics Team, automating processes, and infrastructure
- Crafted NLP web app (Python DASH) for Legal team
- Strengthened data quality and governance frameworks
- Conducted impactful data science workshops
Data Science Intern
NTUC Income
07.2017 - 05.2018
- Created targeted Tableau dashboards for diverse stakeholders, aligning with business needs
- Utilized Google Analytics to extract insights, presenting findings through informative dashboards
- Applied predictive modeling, including Attribution and User Behavior Analysis, on customer data
- Implemented ML techniques for lead qualification, enhancing targeting efficiency and ROI
- Conducted time series regression to forecast daily premiums, optimizing target estimation
Assistant Manager (Analytics)
Federal Bank
08.2014 - 11.2016
- Led sales forecasting using Tableau, aiding Analytics team
- Developed Propensity model for customer behavior prediction
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Ensured safety compliance per guidelines
- Elevated brand visibility, aiding Marketing for sales growth
- Trained team for operational success and target achievement
- Drove continuous improvement through problem-solving and teamwork
Business Intelligence Analyst
Mu-Sigma
06.2012 - 07.2013
- Guided a global IT leader towards Windows OS over Android OS for our Windows Phone App team
- Utilized RFM analysis and clustering to target customers; visualized insights in QlikView
- Collaborated with Bing Ads, defining ad criteria and detecting fraud; ensuring precision
- Optimized Bing landing pages with LSTM, enhancing user experience
- Employed random forest to pinpoint loyal customers and forecast product adoption
Education
Master of Business Administration -
09.2021
Master of Technology - Enterprise Business Analytics
07.2018
Post Graduate Diploma - Banking And Finance
08.2014
Bachelor of Technology - Mechanical Production Engineering
03.2012
Skills
- Advanced Programming: Python, R, SQL, Tableau
- Machine Learning Mastery: Data mining, NLP, Deep Learning
- Strategic Leadership: Project management, Team guidance
- Innovative Problem Solving
- Stakeholder Collaboration
- Creative Analytics and Insights
Timeline
Analytics Program Manager - DBS Bank
04.2020 - Current
Machine Learning Marketing Specialist - Google
08.2019 - 03.2020
Senior Credit Risk Data Scientist - Mizuho Bank
07.2018 - 08.2019
Data Science Intern - NTUC Income
07.2017 - 05.2018
Assistant Manager (Analytics) - Federal Bank
08.2014 - 11.2016
Business Intelligence Analyst - Mu-Sigma
06.2012 - 07.2013
Quantic School of Business And Technology - Master of Business Administration,
National University of Singapore - Master of Technology, Enterprise Business Analytics
Manipal University - Post Graduate Diploma, Banking And Finance
Sree Chitra Thirunal College of Engineering - Bachelor of Technology, Mechanical Production Engineering
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