Pankaj Mitra
Summary
Data-driven leader with 10+ years of experience transforming raw data into actionable insights that drive business growth. Leveraged predictive modeling, data mining, and hypothesis testing to identify key trends, optimize marketing campaigns, and improve product development processes. Proven ability to enhance operational efficiency and achieve strategic objectives through data-driven decision-making.
Overview
11
11
years of professional experience
Work History
Analytics Program Manager
DBS Bank
04.2020 - Current
- Leveraged LLMs to query knowledge graph constructed from Confluence and offline data using Neo4j, enabling efficient information retrieval and analysis
- Improved trade extraction efficiency using LLM models, elevating accuracy in extracting trade details and associated entities from emails
- Mentored and empowered a team of 4-5 data scientists, fostering their mastery of data mining techniques
- Revolutionized work assignment efficiency with Treasury & Markets BERT (TMBERT), a pioneering industry NLP model, enabling advanced multilabel email classification using BERT
- Transformed insights into real-time visualizations via Tableau, enhancing data-driven decision-making
- Led stakeholder collaboration, aligning analytical solutions with customer, project, and product needs
- Spearheaded vendor projects, translating vision into impactful data science products
- Crafted strategic data science roadmap, ensuring alignment with budgetary and organizational goals
Machine Learning Marketing Specialist
Google
08.2019 - 03.2020
- Partnered with vendors to elevate creative campaigns across Google Play, Google Store, and SMB channels
- Led a cross-functional team to develop and deploy a machine learning-powered customer journey optimization solution, achieving substantial improvements in customer retention
- Unveiled hidden patterns and actionable insights from Google Analytics data using BigQuery
- Spearheaded predictive model for user revenue potential on Google Play and Google Store
- Developed conversion path model for Google Adwords, analyzing first and last click impacts
- Orchestrated Agile user story management as Scrum Leader, utilizing Confluence and Jira
Senior Credit Risk Data Scientist
Mizuho Bank
07.2018 - 08.2019
- Effectively managed AI vendor relationships to deliver innovative banking solutions
- Designed and implemented HR-focused machine learning models to enhance talent management strategies
- Pioneered the development of a data-centric analytics team, automating processes and enhancing infrastructure to support strategic decision-making
- Successfully implemented a Python DASH NLP web app that enhanced legal team productivity and efficiency
- Overhauled data quality and governance practices, laying the foundation for data-driven decision-making and business growth
- Played a crucial role in developing and delivering impactful data science workshops, enhancing participants' data literacy and problem-solving skills
Data Science Intern
NTUC Income
07.2017 - 05.2018
- Created targeted Tableau dashboards for diverse stakeholders, aligning with business needs
- Leveraged Google Analytics to uncover actionable insights and create data-driven dashboards that informed strategic decision-making
- Employed attribution analysis to identify the most effective marketing channels
- Played a pivotal role in implementing ML techniques for lead qualification, leading to a substantial increase in targeting accuracy and ROI
- Employed time series regression to accurately predict daily premiums, enhancing target estimation by 20%
Assistant Manager (Analytics)
Federal Bank
08.2014 - 11.2016
- Successfully implemented Tableau for sales forecasting, enabling the Analytics team to achieve targeted revenue goals
- Spearheaded the development of a sophisticated propensity model that revolutionized customer behavior prediction, optimizing customer acquisition strategies and maximizing customer lifetime value
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Nurtured a high-performing team through targeted training, ensuring operational efficiency and consistent goal attainment
Business Intelligence Analyst
Mu-Sigma
06.2012 - 07.2013
- Guided a global IT leader towards Windows OS over Android OS for our Windows Phone App team
- Utilized RFM analysis and clustering to target customers; visualized insights in QlikView
- Collaborated with Bing Ads, defining ad criteria and detecting fraud; ensuring precision
- Optimized Bing landing pages with LSTM, enhancing user experience
- Employed random forest to pinpoint loyal customers and forecast product adoption
Education
Master of Business Administration -
Quantic School of Business And Technology
09.2021
Master of Technology - Enterprise Business Analytics
National University of Singapore
Singapore07.2018
Post Graduate Diploma - Banking And Finance
Manipal University
India08.2014
Bachelor of Technology - Mechanical Production Engineering
Sree Chitra Thirunal College of Engineering
India03.2012
Skills
- Advanced Programming: Python, R, SQL, Tableau
- Machine Learning Mastery: Data mining, NLP, Deep Learning, LLMs
- Strategic Leadership: Project management, Team guidance
- Innovative Problem Solving
- Stakeholder Collaboration
- Creative Analytics and Insights
Timeline
Analytics Program Manager
DBS Bank
04.2020 - Current
Machine Learning Marketing Specialist
Google
08.2019 - 03.2020
Senior Credit Risk Data Scientist
Mizuho Bank
07.2018 - 08.2019
Data Science Intern
NTUC Income
07.2017 - 05.2018
Assistant Manager (Analytics)
Federal Bank
08.2014 - 11.2016
Business Intelligence Analyst
Mu-Sigma
06.2012 - 07.2013
Master of Business Administration -
Quantic School of Business And Technology
Master of Technology - Enterprise Business Analytics
National University of Singapore
Post Graduate Diploma - Banking And Finance
Manipal University
Bachelor of Technology - Mechanical Production Engineering
Sree Chitra Thirunal College of Engineering
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