NURAZEAN BINTE RAZALI
Jurong West
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Patient Service Associate
National University Hospital
08.2023 - Current
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Maintained confidentiality by properly handling sensitive patient information in accordance with PDPA guidelines.
Aesthetic Clinic Assistant
The Chelsea Clinic
05.2023 - 08.2023
- Greet and receive patients, manage appointments, handle billing inquiries, assist in consultations, and ensure clinic tidiness.
- Helped front desk staff register and process patients.
- Assisted with documenting clinic activities and updated medical records.
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
- Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers.
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Coordinated patient movements through clinic from waiting areas to examination rooms and phlebotomy stations.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Contributed to clinic safety through proper handling and disposal of sharps, chemicals, and other hazardous materials in accordance with established guidelines.
- Facilitated efficient patient flow by coordinating appointments, handling insurance verifications, and processing referrals in a timely manner.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Streamlined inventory management by organizing medical supplies, regularly restocking exam rooms, and maintaining equipment cleanliness.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
- Assisted medical professionals in administering treatments, ensuring a safe and comfortable environment for patients.
- Ensured a clean and welcoming clinic environment by performing routine housekeeping tasks such as sanitizing surfaces and disposing of biohazardous waste properly.
- Contributed to a positive work atmosphere through effective teamwork and collaboration with clinic staff members.
- Expedited insurance claim processing by proactively verifying coverage details before services were rendered at the clinic.
- Reduced wait times by swiftly completing administrative tasks such as data entry, billing procedures, and prescription refills.
- Replenished spaces with fresh linens for clinic use.
- Collected specimens, delivered to lab and brought results back to clinical team.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Clinic Assistant
Parkway Shenton
10.2022 - 04.2023
- Prepare and dispense medications, manage front counter duties, and greet patients.
Patient Services Associate
Singapore General Hospital
06.2008 - 02.2014
- Provide patient relations, manage front desk duties, schedule appointments, issue invoices, and assist doctors.
Service Crew
Cafe Galilee
06.2004 - 10.2004
- Take orders, prepare food and beverages, maintain cleanliness, and handle payment collection.
Education
Nitec in Office Skills - Office Skills -
ITE East Bishan
Singapore, Singapore07.2004
O levels -
Riverside Secondary School
Singapore, Singapore11.2002
Skills
- Patient confidentiality
- Insurance Verification
- Appointment Scheduling
- Professionalism and Etiquette
Languages
English
Malay
Timeline
Patient Service Associate
National University Hospital
08.2023 - Current
Aesthetic Clinic Assistant
The Chelsea Clinic
05.2023 - 08.2023
Clinic Assistant
Parkway Shenton
10.2022 - 04.2023
Patient Services Associate
Singapore General Hospital
06.2008 - 02.2014
Service Crew
Cafe Galilee
06.2004 - 10.2004
Nitec in Office Skills - Office Skills -
ITE East Bishan
O levels -
Riverside Secondary School
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