Hi, I’m
Jamila Shaik
Summary
At NUHS, I excelled in patient service, enhancing patient satisfaction through expert insurance verification and compassionate communication. My adeptness in medical records management and commitment to patient confidentiality positioned me as a pivotal team member, significantly streamlining administrative processes and fostering trust among patients and staff.
Overview
14
years of professional experience
1
Certification
Work History
NUHS
Patient Service Associate
07.2002 - 03.2016
Job overview
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Maintained a clean and organized reception area, creating a comfortable environment for patients and visitors during their time at the facility.
- Supported clinical staff by organizing and maintaining patient records for easy access and updated documentation.
- Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
- Handled cash transactions accurately while managing the daily collection of copays, deductibles, or other fees from patients at the time of service.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Continuously improved knowledge of medical terminology and coding practices for accurate billing submissions to insurance companies.
- Enhanced patient satisfaction by providing efficient and compassionate service during check-in and check-out processes.
- Reduced errors in data entry by diligently verifying information on forms prior to submission into the system.
- Assisted in the management of patient waitlists and coordinated urgent appointments for patients requiring immediate care.
- Coordinated appointment reminders through various methods such as phone calls, emails, or text messages to minimize missed appointments.
- Collaborated with healthcare professionals to ensure seamless transitions between departments during multi-service visits.
- Provided exceptional customer service while resolving patient complaints or concerns in a professional manner that maintained trust in the facility''s services.
- Improved overall efficiency of the front office by implementing new procedures for timely record-keeping and paperwork management.
- Expedited prescription refill requests by promptly communicating with pharmacies on behalf of patients when necessary.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Trained new staff on filing, phone etiquette and other office duties.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Facilitated communication between patients and various departments and staff.
- Delivered support to medical staff in completion of patient paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Resolved customer complaints using established follow-up procedures.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Organized patient records and database to facilitate information storage and retrieval.
Education
Baharrudin Vocational Institute Singapore
No Degree from English Education
06.1985
Sentosa Singapore
No Degree from Education Academy
11.1976
Skills
- Patient confidentiality
- Insurance Verification
- Appointment Scheduling
- Professionalism and Etiquette
- Medical terminology knowledge
- Medical Records Management
- Scheduling appointments
- Patient documentation
- Customer Service
- Patient Registration
- Documenting and Recording Information
- Patient Confidentiality and Data Security
- Medical insurance
- Punctual and Hardworking
- Building Rapport and Credibility
- Benefits Explanation
- Document filing
- Financial Recordkeeping
- Payment Collection
- Explaining Policy and Procedures
Certification
Service team building 1998
Frontline skill 1998
Problem solving and creativity 2005
Effective communication 2014
Working as a team 2013
WOW Explanations 2009
WOW Impresseions 2009
Endoscopy Overrun cases 2011
Sizzling w8th My Sunny Side 2007
Telephone Etiquette Challenge 2013
NUHS Ways 6S workshop 2010
Certificate of attainment completion caregiver training course 2020
Languages
English-speaking, Tamil, Malay
Bilingual or Proficient (C2)
Hindi
Elementary (A2)
Timeline
Patient Service Associate
NUHS
07.2002 - 03.2016
Baharrudin Vocational Institute
No Degree from English Education
Sentosa
No Degree from Education Academy
Service team building 1998
Frontline skill 1998
Problem solving and creativity 2005
Effective communication 2014
Working as a team 2013
WOW Explanations 2009
WOW Impresseions 2009
Endoscopy Overrun cases 2011
Sizzling w8th My Sunny Side 2007
Telephone Etiquette Challenge 2013
NUHS Ways 6S workshop 2010
Certificate of attainment completion caregiver training course 2020
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