Jolie Lim
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
5
5
years of professional experience
Work History
Patient Service Associate
Healthway Medical Group
03.2024 - Current
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Supported clinical staff by organizing and maintaining patient records for easy access and updated documentation.
- Handled cash transactions accurately while managing the daily collection of copays, deductibles, or other fees from patients at the time of service.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Enhanced patient satisfaction by providing efficient and compassionate service during check-in and check-out processes.
- Assisted in the management of patient waitlists and coordinated urgent appointments for patients requiring immediate care.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
server
subway
04.2023 - 12.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Packer
Noel gift
01.2022 - 01.2022
- Proved successful working within tight deadlines and a fast-paced environment.
- Ensured timely completion of orders through effective time management and multitasking skills.
Barista
My little coconut
08.2021 - 11.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
clinic assistance
faith healthcare
12.2019 - 07.2021
- Helped front desk staff register and process patients.
- Assisted with documenting clinic activities and updated medical records.
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Contributed to clinic safety through proper handling and disposal of sharps, chemicals, and other hazardous materials in accordance with established guidelines.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Streamlined inventory management by organizing medical supplies, regularly restocking exam rooms, and maintaining equipment cleanliness.
server
Small Ville Bakery Cafe
03.2019 - 06.2019
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Used POS system to accurately enter orders and process payments.
Education
N Level -
North Vista Secondary School
Singapore, Null, Singapore01.2017
Skills
- Care for sick
- MS Office
- Customer Service
- Insurance Verification
- Appointment Scheduling
- Scheduling appointments
- Patient documentation
- Patient Registration
- Caring and Empathetic
- Punctual and Hardworking
- Registration and Scheduling
- Patient confidentiality
Languages
English
Chinese (Mandarin)
Hokkien
Employment Status
Singaporean
Timeline
Patient Service Associate
Healthway Medical Group
03.2024 - Current
server
subway
04.2023 - 12.2023
Packer
Noel gift
01.2022 - 01.2022
Barista
My little coconut
08.2021 - 11.2021
clinic assistance
faith healthcare
12.2019 - 07.2021
server
Small Ville Bakery Cafe
03.2019 - 06.2019
N Level -
North Vista Secondary School
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