NURATHIRAH BINTE MOHD TAUFIK
Senior Patient Service Associate
Singapore
Summary
Dedicated healthcare service provider focused on delivering exceptional patient care and providing administrative support. Collaborates seamlessly with medical teams to ensure high-quality service and operational efficiency. Recognized for reliability, adaptability, and strong communication skills in managing patient records, appointments, and addressing patient concerns with compassion. Skilled in effective team collaboration, adaptability to changing needs, and consistently achieving results while maintaining a strong focus on accuracy and efficiency.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Senior Patient Service Associate
Singapore General Hospital
04.2021 - Current
- Managed patient registration, appointment scheduling, and billing for inpatient and outpatient services.
- Assisted in admissions, discharges, and financial counseling to ensure a smooth patient experience.
- Provided frontline customer service, addressing patient inquiries and guiding visitors.
- Collaborated with medical and administrative teams to enhance workflow efficiency and patient care.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
Dental Surgery Assistant
National Dental Centre Singapore
03.2017 - 01.2020
- Assisted dentists and specialists in various dental procedures, including orthodontics, periodontics, and oral surgery.
- Prepared and sterilised dental instruments, ensuring compliance with infection control protocols.
- Managed patient scheduling, appointment coordination, and medical record updates.
- Provided chairside assistance and patient support, ensuring comfort and smooth procedures.
- Contributed to a hygienic environment by performing thorough sterilization of dental equipment and treatment areas.
- Provided exceptional customer service at the front desk, handling phone inquiries and scheduling appointments accurately.
Clinic Assistant
Family Point Clinic and Surgery
10.2016 - 03.2017
- Managed patient registration and appointment scheduling.
- Assisted doctors with chaperoning and dispensing medication.
- Helped front desk staff register and process patients.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Ensured a clean and welcoming clinic environment by performing routine housekeeping tasks such as sanitizing surfaces and disposing of biohazardous waste properly.
- Accepted cash payments, adjusted balances and submitted records to accounting.
Education
Patient Management and Services
Institute of Technical Education (ITE)
Singapore 1 2021 - 1 2024
Nitec - Dental Assisting Traineeship
Institute of Technical Education (ITE)
Singapore 01.2017 - 1 2018
N-Level -
Yuhua Secondary School
Singapore 01.2012 - 1 2016
PSLE -
Lakeside Primary School
Singapore 01.2006 - 1 2011
Skills
- Appointment scheduling
- Social Media Management
- Professionalism and etiquette
- Content Creation
- Patient confidentiality
- Event Coordination
- Scheduling appointments
- Conflict Resolution
- Microsoft Office Suite
- Excel
- PowerPoint
- Word
Extracurricular Activities
Yuhua Secondary School, Tchoukball Team Member, Dikir Barat Performer, Dikir Barat (Wahana Deksu) - Actively participated in cultural performances and community outreach programs.
Timeline
Senior Patient Service Associate
Singapore General Hospital
04.2021 - Current
Dental Surgery Assistant
National Dental Centre Singapore
03.2017 - 01.2020
Nitec - Dental Assisting Traineeship
Institute of Technical Education (ITE)
01.2017 - 1 2018
Clinic Assistant
Family Point Clinic and Surgery
10.2016 - 03.2017
N-Level -
Yuhua Secondary School
01.2012 - 1 2016
PSLE -
Lakeside Primary School
01.2006 - 1 2011
Patient Management and Services
Institute of Technical Education (ITE)
1 2021 - 1 2024
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