RINA BINTE RAMLI
Summary
Accomplished Senior Patient Service Associate at Sengkang General Hospital Pte Ltd, adept in customer service management and maintaining patient confidentiality. Excelled in creating a welcoming atmosphere, effectively collaborating with teams, and mentoring new staff. Demonstrated adaptability and professionalism, enhancing patient satisfaction and team efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Patient Service Associate
Sengkang General Hospital Pte Ltd
11.2014 - Current
- Promoted a welcoming atmosphere by greeting patients/ callers on the phone, quickly addressing their needs, and answering questions clearly.
- Maintained confidentiality by properly handling sensitive patient information in accordance with PDPA guidelines.
- Contributed to a positive work environment by effectively collaborating with team members and other stakeholders.
- Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
- Followed document protocols for emergency activation in the hospital example, Code Blue, Trauma, Interventional Cardiology and etc.
- Provided excellent customer service and expectation to patients and medical staff.
- Trained new team members on filing, phone etiquette and other office duties.
- Responded to inquiries by directing calls to appropriate personnel.
- Familiar use of Call Centre systems like CRM, OAS, SAP, Downtime SAP, CCES, Doctor Admin Module
- Trained to mentor new team members and managed group of people
Education
GCE N Level -
Bowen Secondary School
Ang Mo Kio12.1998
Skills
- Patient confidentiality
- Appointment Scheduling (experience in scheduling appointments)
- Professionalism and Etiquette
- Customer Service Management
- Calm and Effective Under Pressure
- Documenting and Recording Information of patient
- Caring and Empathetic
- Document filing
- Clerical and Filing Support
- Administrative and Office Support
- Gathering Information from Patients
- Teamwork and Collaboration
- Excellent Communication
- Team Collaboration
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Team building
Certification
- WSQ - Solve Problems and make Decisions at Operations Level
- WSQ - Develop Personal Effectiveness at Operations Level
- WSQ - Data and Statistical Analytics
- WSQ - Perform Spreadsheet Functions
- WSQ - Facilitate Effective Communication and Engagement at the Workplace
- WSQ - Work in a Diverse Service Environment
- WSQ - Adapt to Change
- Flourishing at Work with Positive Psychology
Timeline
Senior Patient Service Associate
Sengkang General Hospital Pte Ltd
11.2014 - Current
GCE N Level -
Bowen Secondary School
- WSQ - Solve Problems and make Decisions at Operations Level
- WSQ - Develop Personal Effectiveness at Operations Level
- WSQ - Data and Statistical Analytics
- WSQ - Perform Spreadsheet Functions
- WSQ - Facilitate Effective Communication and Engagement at the Workplace
- WSQ - Work in a Diverse Service Environment
- WSQ - Adapt to Change
- Flourishing at Work with Positive Psychology
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