Maha Lakshmi
Summary
Dynamic Senior Patient Service Associate at Changi General Hospital, recognized for enhancing patient flow through efficient appointment scheduling and delivering exceptional customer service. Proven ability to maintain confidentiality and foster collaboration, while adeptly managing sensitive information and resolving patient concerns with empathy and professionalism.
Professional healthcare service provider with experience in patient support and administrative functions. Skilled in managing patient interactions, scheduling, and medical records with strong focus on accuracy and efficiency. Known for effective team collaboration, adaptability to changing needs, and consistently achieving results. Possesses excellent communication, problem-solving, and organizational skills, ensuring high-quality patient care and satisfaction.
Dependable Job Title serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
11
11
years of professional experience
Work History
Senior Patient Service Associate
Changi General Hospital
09.2018 - 02.2025
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Maintained a clean and organized reception area, creating a comfortable environment for patients and visitors during their time at the facility.
- Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Continuously improved knowledge of medical terminology and coding practices for accurate billing submissions to insurance companies.
- Reduced errors in data entry by diligently verifying information on forms prior to submission into the system.
- Coordinated appointment reminders through various methods such as phone calls, emails, or text messages to minimize missed appointments.
- Provided exceptional customer service while resolving patient complaints or concerns in a professional manner that maintained trust in the facility''s services.
Purchasing Officer
Richport Technology PTE Ltd
04.2014 - 04.2015
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Fostered strong relationships with internal stakeholders by providing timely updates on procurement activities and addressing any concerns promptly.
- Negotiated favorable payment terms with suppliers, resulting in improved cash flow management for the company.
- Streamlined procurement processes for increased efficiency and cost savings by implementing effective negotiation strategies.
- Managed supplier contracts to ensure compliance with company policies and legal requirements, safeguarding against potential risks.
- Evaluated potential suppliers based on their ability to meet delivery deadlines, product quality standards, and pricing competitiveness.
- Optimized inventory levels by closely monitoring demand patterns and adjusting re-order points accordingly.
- Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations.
- Created comprehensive monthly reports on procurement activities, enabling senior management to make informed decisions regarding purchasing strategies.
- Reduced purchasing lead times through proactive communication with suppliers and close monitoring of order progress.
- Developed a comprehensive vendor database, improving the selection process for better quality products and services.
- Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales.
- Enhanced supplier relationships by conducting regular performance evaluations and providing constructive feedback.
- Collaborated with cross-functional teams to identify sourcing needs and establish procurement timelines.
- Continuously evaluated existing supply chain processes, identifying opportunities for improvement in both efficiency and costeffectiveness.
- Coordinated international shipments, ensuring compliance with customs regulations and minimizing shipment delays due to documentation errors.
- Sourced vendors, built relationships, and negotiated prices.
Senior Aviation Security Officer
Cisco
12.2016 - 05.2018
- Managed access control systems effectively, ensuring only authorized personnel were granted entry to restricted areas.
- Detected potential threats by utilizing advanced technology such as X-ray machines and explosive trace detectors.
- Reduced risk of security breaches by maintaining a high level of vigilance and awareness in monitoring surveillance systems.
- Supported smooth airport operations by diligently managing passenger flow during peak hours and periods of high traffic volume.
- Enhanced airport security by conducting thorough screenings and inspections of passengers, baggage, and cargo.
- Improved overall airport safety by promptly addressing any security-related concerns raised by staff or passengers.
- Utilized strong communication skills when interacting with travelers from diverse cultural backgrounds, facilitating a smooth screening process.
- Demonstrated excellent decision-making abilities when faced with potentially dangerous situations, determining the most appropriate course of action to ensure safety.
Education
Bachelor Of Commerce - Commerce
Seetha Lakshmi Ramasamy College
Trichy Tamil Nadu India 05.1995
Skills
- Appointment scheduling
- Professionalism and etiquette
- Customer service
- Patient documentation
- Calm and effective under pressure
- Patient registration
- Caring and empathetic
Timeline
Senior Patient Service Associate
Changi General Hospital
09.2018 - 02.2025
Senior Aviation Security Officer
Cisco
12.2016 - 05.2018
Purchasing Officer
Richport Technology PTE Ltd
04.2014 - 04.2015
Bachelor Of Commerce - Commerce
Seetha Lakshmi Ramasamy College