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NORYUSDIANA BTE DARMAWAN
Summary
Executive Summary / Self Description Graduated with N Levels, I'm seeking for career opportunities which suit my vibrant personality. A positive work-drive attitude and a lively personality is something that I possess to start the day with and when dealing with various situations. I’m self-confident, and motivated by daily challenges and tangible results. I hope that you will give me the opportunity to spread my wings under your organization. I assure you that I will give my best in every challenges being assigned to me. Logical Customer Service executive bringing almost 10 years of experience consistently enhancing customer satisfaction. Poised when communicating with customers and vendors, analyzing and resolving complex issues and documenting accurate notes of account interactions. Versatile professional comfortable working in high-volume, high-stress environment.
Overview
18
18
years of professional experience
12
12
years of post-secondary education
2
2
Languages
Work History
Customer Service Executive
Wanin Industries Pte Ltd, IndustryFood, Catering / Restaurant
11.2013 - Current
- Monthly SalarySGD 1,300
- Handling incoming phonecall from carton customer for ordering , enqueries and delivery
- Handling email and fax for carton customer regarding orders, enqueries and delivery
- Handling carton Standing order for repeat order customers
- Handling all supermarket carton orders (big quantities order)
- Handling ad-hoc jobs from salesperson( renew Water pacakge , quotation)
- Liase with JB warehouse regarding private label order
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Evaluated interactions between associates and customers to assess personnel performance.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Collected and analyzed customer information to prepare product or service reports.
- Processed customer adjustments to maintain financial accounts.
- Recommended products to customers, thoroughly explaining details.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Receptionist Cum Admin
Sin Hwa Dee Foodstuffs Industries Pte Ltd
06.2012 - 01.2013
- Monthly Salary SGD 1,300
- Answer all incoming calls and direct to the respective person, attends clients and direct them to the conference room, attend incoming guests and suppliers, take care of stationery and uniforms stocks, take customer orders, do admin jobs, do filing of documents, key in all production staffs timecards, collect mails, distribute all mails to other tenants, attend to all the directors needs and many more.
Reservation Officer
Jardin Smith International
03.2012 - 04.2012
- Months
- Make outgoing calls to selected clients and invite them to our exclusive event held at the five star hotels in Singapore
- Client can bring along family member and friends to the event to enjoy free buffet specially prepared by the hotel chef and can also look around our company display on the sponsors portfolio
- We need to reserve them a slot so the can enjoy free parking and can bring home free vouchers by the end if the event
- We are dealing in land-banking.
Customer Service Officer
Worldwide Debt Collector Company, IndustryBanking
12.2011 - 03.2012
- Financial Services
- Monthly SalarySGD 1,200
- Answering incoming and make outgoing callsto customer to provide debt collection services
- Tell more about the services and ask more details about the debt collection issue that the customer have
- Ask for for the supporting document with the debtor particular for us to investigate further
- Advise customer to meet up with sales coordinator with the document for them to take a clear look whether we can proceed with the case or not
- Help to collect client's belongings/cash for their debtor.
service/fault reporting officer
Singtel
10.2011 - 12.2011
- IndustryTelecommunication
- Monthly SalarySGD 1,200
- Answering incoming and outgoing calls for customer enquiries and complains on their fault singtel services
- Put through to the respective department for different services
- Handle only our own department enquiries and complains and try to solve the problems that our customer are facing
- Advise customer and arrange our field technician to come down to the customer premises to have a clear checking
- Under fault reporting department.
telesales officer
UOB, IndustryBanking / Financial Services
06.2010 - 12.2010
- SalarySGD 1,300
- Answering incoming calls for enquiries and complains
- Make outgoing calls via auto dialler to customer to promote fund transfer services to new customer and provide new promotion to existing customer with expiring promotion
- Dealing funds transfer.
Plugworkz Marketing Company
01.2007 - 12.2009
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Evaluated interactions between associates and customers to assess personnel performance.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Completed daily cold calling and outreach to build sales pipeline.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Recorded and updated customer information in online systems.
- Answered calls, took messages and transferred calls to correct individuals.
- Qualified leads and set up customer appointments for outside sales team.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
Team leader cum telemarketer IndustryBanking
Financial Services
08.2006 - 10.2006
- Monthly SalarySGD 1,500
- Have to monitor the teams everyday and monthly sales
- Make plans for the team to achieve their individual and overall sales
- Make outgoing calls to customer to promote the bank products such as personal loans, term loans and credit cards
- Arrange courier man to meet up with customer to collect application and required documents
- Need to double check application and document before submitting to the respective department
- Dealing with SCB personal loans(cashone).
Customer Service. Officer
Gain City
08.2006 - 10.2006
- IndustryElectrical & Electronics
- Monthly SalarySGD 1,200
- Answering incoming calls and make outgoing calls to customer
- Handling customer with air con servicing contract
- Inform existing customer about their next air con servicing date or servicing contract end need to apply new contract
- Fix job for respective area technician to go to customer house or office
- Handling air con servicing issues.
Sales Assistant
Zola Boutique
03.2006 - 07.2006
- Do sales, replenish stock, do stock-taking, do cleaning, do cashier, take care of boutique
Sales Associate
Metro Private Limited
10.2004 - 12.2005
- 1 year 2 months
- Do sales, replenish stock, do stock-taking, do cleaning, do cashier, do paperwork.
Sales Assistant
Sisley Boutique
09.2003 - 12.2003
- Do sales, replenish stock, do stock-taking, do cleaning, do cashier.
Sales Supervisor
Pink Ladies Boutique
12.2000 - 03.2003
- 2 years 3 months
- Handle the boutiques, plan roster for staffs, do stock checking, do paperworks and monitor the sales everyday.
Clerk Assistant
Aztecs Computer Company
10.2000 - 11.2000
- Answering incoming calls
- Redo filing of documents according the date
- Do retyping of error ammend by senior staff
- Need to send computer hardware to field technician if needed
- Do admin job
- Sales experience: 4 years
- Customer Services/, month
- Reservation Officer experience: 2 weeks
Education
PSLE - Psle
CHIJ Ponggol
Singapore 01.1989 - 12.1994
GCE N' LEVEL - NORMAL ACADEMIC
SERANGOON SECONDARY SCHOOL
SINGAPORE 01.1995 - 12.2000
Skills
PC Knowledge in Microsoft words and Excel
Payment management
Inventory assistance
Satisfaction monitoring
Relationship building
Documentation and notes
Online chat and email
Marketing
Shipping procedures understanding
Recordkeeping strengths
Technical Support
Key holder experience
Professional telephone demeanor
Administrative support
Route dispatch
Order fulfillment
CRM
Service standard compliance
Receiving support
POS systems expert
Multi-line phone talent
Interests
Watch movies
Holiday
Knitting
Cats
Timeline
Customer Service Executive
Wanin Industries Pte Ltd, IndustryFood, Catering / Restaurant
11.2013 - Current
Receptionist Cum Admin
Sin Hwa Dee Foodstuffs Industries Pte Ltd
06.2012 - 01.2013
Reservation Officer
Jardin Smith International
03.2012 - 04.2012
Customer Service Officer
Worldwide Debt Collector Company, IndustryBanking
12.2011 - 03.2012
service/fault reporting officer
Singtel
10.2011 - 12.2011
telesales officer
UOB, IndustryBanking / Financial Services
06.2010 - 12.2010
Plugworkz Marketing Company
01.2007 - 12.2009
Team leader cum telemarketer IndustryBanking
Financial Services
08.2006 - 10.2006
Customer Service. Officer
Gain City
08.2006 - 10.2006
Sales Assistant
Zola Boutique
03.2006 - 07.2006
Sales Associate
Metro Private Limited
10.2004 - 12.2005
Sales Assistant
Sisley Boutique
09.2003 - 12.2003
Sales Supervisor
Pink Ladies Boutique
12.2000 - 03.2003
Clerk Assistant
Aztecs Computer Company
10.2000 - 11.2000
GCE N' LEVEL - NORMAL ACADEMIC
SERANGOON SECONDARY SCHOOL
01.1995 - 12.2000
PSLE - Psle
CHIJ Ponggol
01.1989 - 12.1994