Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Hobbies and Interests
Timeline
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Grace Lee

Grace Lee

Ang mo kio

Summary

Driven professional with proven history in customer service. Known for enhancing customer experiences and fostering team collaboration. Consistently adaptable to changing needs and reliable in delivering results. Skilled in communication and conflict resolution.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Executive

Minerva Works Pte Ltd
03.2023 - Current
  • - Act as the primary point of contact for clients in the semiconductor sector, addressing inquiries and resolving issues.
  • - Coordinate closely with operations and engineering teams to ensure timely and accurate delivery of client orders.
  • - Manage customer orders, prepare quotations, and handle billing processes.
  • - Maintain customer records and service logs, ensuring accuracy and confidentiality.
  • - Monitor service performance metrics and prepare monthly reports for internal review.
  • - Liaise with production and logistics to track job status and provide timely updates to clients.
  • - Support continuous improvement initiatives by gathering customer feedback and identifying service gaps.

Customer service executive

teckwah industrials
02.2020 - 06.2020
  • -Perform and maintain stock control and movement
  • -Handle inbound of all orders of accessories,Back orders and returns accessories
  • -Contacting call centre for any discrepancy of wrong spare parts ordered by agent and follow up for resolution
  • -communicate with call centre for customer updated order
  • -preparation of monthly report
  • -Study monthly flow of stock and forecast stocks needed for the following month

Admin Assistant

Goldbell leasing
08.2016 - 12.2019
  • -Data Entry for Opts department
  • -Creating Invoices for repaired vehicles
  • -Liaising with outsource repair companies for invoice
  • -Perform general office duties, Routing calls to appropriate staff and greeting visitors
  • -Updating spreadsheet and database tracking, analysis and report on sales data
  • -Helping out in monthly birthday celebration, ordering of office supplies and contacting HR/Repairs Department for building repair issue

Admin assistant

B2K pets products pte ltd
12.2015 - 04.2016
  • -Performed general administration work
  • -Answering Multi-line phone calls and routing calls to appropriate staff
  • -Data entry for orders / PO for delivery team
  • -Helping out warehouse Occasionally to pick delivery items

Education

Diploma - digital marketing

Lithan academy
03.2021

Nitec - Culinary arts

ITE
03.2015

N levels - undefined

Northview secondary school
11.2012

PSLE - undefined

Townsville primary school
11.2008

Skills

  • Microsoft words
  • Microsoft Excel
  • Basic photoshop
  • Customer engagement
  • Customer relationship management
  • Complaint handling
  • Client engagement
  • Relationship building
  • Product sales
  • Appointment coordination
  • Satisfaction monitoring
  • Troubleshooting
  • Sales growth initiatives

Certification

  • Basic Microsoft exel course 2019
  • Proficient Email writing course 2019

LANGUAGES

English Highly proficient in speaking and in writing
Chinese Highly proficient in speaking and in writing
Malay Working knowledge

Hobbies and Interests

Drawing, Travelling

Timeline

Customer Service Executive

Minerva Works Pte Ltd
03.2023 - Current

Customer service executive

teckwah industrials
02.2020 - 06.2020

Admin Assistant

Goldbell leasing
08.2016 - 12.2019

Admin assistant

B2K pets products pte ltd
12.2015 - 04.2016

Nitec - Culinary arts

ITE

N levels - undefined

Northview secondary school

PSLE - undefined

Townsville primary school

Diploma - digital marketing

Lithan academy

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Grace Lee